Fitbit app on iPhone crashing

[shorner202]

i have a iPhone 13 Pro fully updated and fitbit ver 3.76. When i try to start the app if flashes and goes away.

Moderator edit: updated subject for clarity. 

[JulieCarb]

Hi every one. It seems everything has been resolved and the app is now up and running as normal

[Dareceptionist]

What did you do to get it going?

Sent from my iPhone

[Syl_V]

I didn’t do anything. Eventually FB fixed whatever back end stuff was broken then it loaded.

Sylvie

Sent from my iPhone

[DaveHoover]

I just tried on my iPad, 12:45 PST and it now works OK.

[SunsetRunner]

Have followed all steps.  iPhone 13 is max updated.  FitBit app is max updated.  When I try to log in, it keeps telling me to check my email/password.  They are the same I used to log into my FitBit account on my computer.  That logged in just fine.  Am I missing something?  This has been occurring all day today (3/2).

[shed53]

Working for me now.  No change to my app version number.  More [circumstantial] evidence that it was a back-end issue.

[Dareceptionist]

Is your Versa down?

[ymolly]

It started early this morning, it crashed and I lost all my data and had to reset my bit too. 

[Judy14]

Working for me now, too.

Sent from my iPhone

Sincerely,
Judy Lucas

[Gretchen1]

I called Fitbit customer service and they said they are having a global outage.

Sent from my iPhone

[FLLinda]

thanks for the info

[Guy_]

@David4588- thanks, the app crash issue might now be resolved.

[Guy_]

HI @Goversa - thanks for confirming the iPhone Fitbit App crash problem seems fixed.

[Minty1]

Mine has been doing the same. Yesterday afternoon it crashed while I was tracking my walking and lost the route and tracking data! Today I’ve also lost the weather on the sense. 
not happy

[NancyP2021]

Update: looks like the app has corrected itself and is working this morning.

[ValGent]

So glad so many people complained. So glad they got it fixed!

Val Gentilini

[tgalban2]

Yes! Sometime late yesterday the app started working. Thanks!

Sent from my iPhone

[FatOldMan]

What was the root cause of the problem?  What did FitBit do to fix the problem?  What will FitBit do so that a similar problem does not recur?

Problem Management 101 ...

[marias500]

My app is working again.

[clstone85]

Try rebooting the phone and uninstalling and reinstalling the app. That worked for me eventually. I spoke with customer service yesterday. Seemed like A LOT of people were experiencing this issue at the same time. Coincidence? I think not! They were aware of the issue and doing some things with the app from their end to solve it. Mine seems fine now. KNOCK ON WOOD! LOL