01-10-2016 19:38
01-10-2016 19:38
Answered! Go to the Best Answer.
07-25-2018 15:18
07-25-2018 15:18
Unable to sign in to my fitbit app or join again with a new email - keeps saying something about the connection but my wifi is working.
07-27-2018 09:39
07-27-2018 09:39
Hello @DANIELLE2014X, thanks for joining the conversation and the Fitbit Community, it's great to have you on board.
I appreciate you have brought this to my attention and for letting me know you have already tried some troubleshooting steps. At this moment I would like to ask you to turn off WiFi on your phone and then try to log in again using your cellular data. Once you're able to log in, turn WiFi again. If this doesn't seem to work, please let me know so I can check this further.
I hope this can be helpful, if there's anything else I can do for you, please feel free to reply.
08-07-2018 10:37
08-07-2018 10:37
Hello, I have tried this as well as deleting the app and reinstalling it twice, restarting my phone in between and resetting my password. I also tried logging in with both the WiFi and Bluetooth turned off after the app was reinstalled and phone restarted. I have also force closed the app and tried the above but no luck.
08-08-2018 05:15
08-08-2018 05:15
Hello @Nicole1212, have a warm welcome to the Fitbit Community, thanks for joining us!
I appreciate you have taken the time to share your experience with me and for sharing the troubleshooting steps you've tried so far. Tell me, are you getting an error message when trying to log in to your account? Have you updated the Fitbit app recently? We have just released a new version.
If you're getting an error message, please take a screenshot and reply to me with it, this will be very helpful for me to determine which troubleshooting steps should we take next.
Thanks for your patience and understanding, I'll be waiting to hear from you.
08-08-2018 09:39
08-08-2018 09:39
Hello and Thank you! I was experiencing this problem both before and now after updating the app. The error message is that it has timed out. Here is a screenshot.
08-09-2018 07:49
08-09-2018 07:49
Hello @Nicole1212, I hope you're doing well, thanks for taking the time to reply.
I appreciate you have come back with a screenshot of the error you're getting when trying to log in to your account. With the information you had provided earlier and the screenshot, I will forward this to our development team so they can take a better look at this situation, as you have already uninstalled/reinstalled the app and tried to log in with WiFi and cellular data.
Thanks for your patience and understanding, once I have more information to share with you about this issue, I'll make sure to update this thread to let you know.
Happy stepping!
08-10-2018 06:07
08-10-2018 06:07
Add me to the list of not being able to log into the app. Ever since the 2.76 update I havent been able to sync/re-add my device/login. Ive tried all of the suggestions on this and other threads.
Is there an update for the app on the near horizon?
08-12-2018 06:17
08-12-2018 06:17
Add me to that list as well. Ever since the update, it works about 10% of the time. I even tried reloading the app, no luck.
08-13-2018 08:54
08-13-2018 08:54
Hello @markguzzo and @SunsetRunner, thanks for joining the Fitbit Community, it's great to have you on board.
I appreciate you have taken the time to share your experience with me. At this moment I would like to gather some information from your so I can forward it to our team. This information will be very helpful for them to check this further:
Thanks for your patience and understanding, I'll be waiting for your reply.
08-13-2018 09:24
08-13-2018 09:24
I synced with my laptop and now the app works again. It sure why but I’ll take it.
08-14-2018 05:03
08-14-2018 05:03
Hello @markguzzo, I appreciate you have come back and let me know that after syncing with your laptop the app works again, thanks for letting me know!
In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!
08-14-2018 22:33
08-15-2018 07:22
08-15-2018 07:22
Hello @Nicole1212, I hope you're doing well, thanks for taking the time to reply and let me know @markguzzo's instructions were able to resolve your issue, I'm very glad!
If there's anything else I can do for you, please feel free to reply, I'll be happy to help.
12-28-2019 13:07
12-28-2019 13:07
Once I took Fitbit out of my Bluetooth and shut off my vpn. It let me sign in then I started from the beginning and added to Bluetooth again. No problem since
07-08-2020 04:18
07-08-2020 04:18
How do you turn on set automatically for date and time when you can’t get in then a little thing keeps spinning?
12-30-2022 11:36
12-30-2022 11:36
not ios but windows 11 is not letting me sign in