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Fitbit won't sync with Vitality App

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‎03-23-2017 18:52

‎03-23-2017 18:52

Not sure if it is on Fitbits end or on my Vitality App. I have tried to find out if the two Apps are still working together, or not. I can not get my steps to register on my Vitality App. Other people from my work have been having the same issue. My Vitality App quit registering my steps on March 12th so I don't know if it's a bug issue between the two Apps. Please help if you can.

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62 REPLIES 62

‎09-11-2020 13:14

‎09-11-2020 13:14

I can't link my fitbit to vitality. Anyone having the same problem?

 

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‎09-16-2020 11:13

In response to Henrique2

‎09-16-2020 11:13

Yes! I noticed there have been no updates from Fitbit to Vitality as of Sept 1st! If I am in Vitality (desktop) I can link my Fitbit account, but when I go to Fitbit app it does not have Vitality listed as a compatible app. I called Fitbit to see if the two are no longer compatible and was told "if the Vitality app is not listed as a compatible app in the Fitbit app, then they are not compatible". I asked when this changed and she was not able to provide an answer other than they are regularly updating the app and rudely hung up. Very poor Customer "service".

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‎07-11-2021 23:42

In response to MarcoGFitbit

‎07-11-2021 23:42

Am having to do this every day! The Vitality app is an absolute joke!

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