05-12-2020 13:15 - edited 05-18-2020 10:38
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05-12-2020 13:15 - edited 05-18-2020 10:38
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Update 5/15/2020:
Please follow the troubleshooting instructions suggested by our engineering team in order to resolve this issue:
1. Go into your phone's Bluetooth menu
2. Tap on the icon next to your Fitbit device
3. Press Forget this device
4. Re-open the Fitbit app and re-bond your device
I've merged several reports together. We're currently reviewing reports on customers having issues syncing after updating to iOS 13.4.1.
Please check out this article for iOS troubleshooting tips.
Thanks very much for your reports.
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Answered! Go to the Best Answer.
05-20-2020 12:50
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05-20-2020 12:50
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Sent from my iPhone
05-20-2020 13:42
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05-20-2020 13:42
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Sara
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05-20-2020 14:08
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05-20-2020 14:08
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Sent from my iPhone
05-20-2020 14:13
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05-20-2020 14:13
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Sara
Sent from my iPhone
05-20-2020 15:27
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05-20-2020 15:27
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--
Sally

05-20-2020 17:36
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05-20-2020 17:36
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I still can't get my fit bit versa 2 to be detected by my iphone 11 pro max. It was updated today to 13.5
05-20-2020 20:31 - last edited on 05-21-2020 15:51 by LiliyaFitbit
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05-20-2020 20:31 - last edited on 05-21-2020 15:51 by LiliyaFitbit
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I agree this is getting to be a circus and I am so over it. Apple is looking good!
Moderator edit: personal info removed
05-20-2020 20:48
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05-20-2020 20:48
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Apple looks a lot better even though it is pricey 👍
05-20-2020 23:23
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05-20-2020 23:23
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Hi, I am still having issues with my charge 3 since the IOS update. I’ve tried the troubleshooting suggestions.
I don’t have an issue with syncing my device when the app is open, but I can’t connect when trying to log an exercise such as a run.
Any ideas?
05-21-2020 01:26
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05-21-2020 01:26
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Sent from my iPhone
05-21-2020 09:22 - last edited on 05-21-2020 15:53 by LiliyaFitbit
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05-21-2020 09:22 - last edited on 05-21-2020 15:53 by LiliyaFitbit
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My Fitbit won’t start. I’ve tried all suggestions
Sara
Sent from my iPhone
Moderator edit: content
05-21-2020 09:55
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05-21-2020 09:55
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This is what I did to get it started again.
1. Go to settings, click Bluetooth.
2. That will show your device as not connected. Click the small “i” to the
right.
3. A drop down will ask if you want to forget this device. Do it. And it
will connect.
I know this doesn’t make any sense, but it worked and then began to sync
and refresh.
I guess I will need to do that everyday which is annoying.
--
Sally
05-21-2020 10:06
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05-21-2020 10:06
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Good luck, but I don’t think it will work for much longer, I am sorry to say.
Sent from my iPhone
05-21-2020 11:10
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05-21-2020 11:10
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Sent from my iPad
05-21-2020 11:10
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05-21-2020 11:10
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Sent from my iPad

05-21-2020 12:09
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05-21-2020 12:09
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Sent from my iPhone
05-21-2020 14:04
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05-21-2020 14:04
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Hi I did everything mentioned and I’m still not getting text or calls through my Fitbit. Beyond frustrating. Can someone please tell me how to get this to work!

05-21-2020 14:39
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05-21-2020 14:39
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I still try all the suggestions multiple times per day but it has only synced twice since last Thursday’ s update. First on on Saturday when it successfully updated steps, sleep etc Then late Sunday when it synced but no steps, no sleep, no heart rate, wrong time I guess I will keep trying occasionally but I have little hope of success. I have emailed fitbit support, got one response asking for more info and nothing since Monday
05-21-2020 15:31
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05-21-2020 15:31
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Sent from my iPhone
05-21-2020 15:40
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05-21-2020 15:40
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