04-10-2020 14:42
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

04-10-2020 14:42
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
- Who Voted for this post?
Since updating my phone to iOS 13.4.1 my charge 3 will not synch. Have tried everything in the help function.
Does anyone else experience This problem and did you fix it
thanks Shane
Answered! Go to the Best Answer.
05-13-2020 09:33
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

05-13-2020 09:33
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
- Who Voted for this post?
Unfortunately it’s a known issue and the response is “ we are trying to fix” in the meantime their product isn’t working and they don’t care. It took me 3 weeks to finally get hold of someone in customer service and it’s worthless!
05-13-2020 09:34
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

05-13-2020 09:34
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
- Who Voted for this post?
Didn’t work for Charge 3
05-13-2020 16:57
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

05-13-2020 16:57
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
I did not loose my data because it’s stored in their server. When you reinstall the app you need to log back in and when you reconnect your Fitbit to the app it will pick up your data. I may have lost half a days data but that was because my Fitbit was not connecting to the app on my phone.
make sure you delete the Fitbit device from your phones bluetooth memory as well. Reconnect it all like you did when you set it up the first time.

05-13-2020 17:03
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

05-13-2020 17:03
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
Have you completely deleted the Fitbit device from your phones Bluetooth memory and deleted the app From your phone and reinstalled both the app and device like you did when you first purchased it?

05-13-2020 17:24
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

05-13-2020 17:24
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
- Who Voted for this post?
Sent from my iPad
05-13-2020 18:21 - edited 05-14-2020 18:02
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

05-13-2020 18:21 - edited 05-14-2020 18:02
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
- Who Voted for this post?
Yes and then I couldn’t reinstall it. Plus i sm wondering whether the dats is lost in the cloud or is it lost just in the device.
Marilyn
05-13-2020 18:58
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

05-13-2020 18:58
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
Nope. Sounds scary but the app isn't working now so what's to lose?
I'll give it a try tomorrow.

05-13-2020 22:45
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

05-13-2020 22:45
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
- Who Voted for this post?
Yes I did all that and my Fitbit Charge 3 connected & synced. But a couple of hours later the problem returned. That’s when I contacted Fitbit help chat line a second time and they admitted it is a known fault and their software teams are working on it.
05-13-2020 23:47
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

05-13-2020 23:47
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
- Who Voted for this post?
Sent from my iPad
05-14-2020 01:35
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

05-14-2020 01:35
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
- Who Voted for this post?
It simply needs Fitbit to get their app sorted as soon as possible.
Sent from my iPad
05-14-2020 02:38
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

05-14-2020 02:38
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
- Who Voted for this post?
Sent from my iPhone
05-14-2020 13:12
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

05-14-2020 13:12
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
Yep, AAPL forced iOS 13.4.1 update and now my Charge 2 won't sync....utter BS! Fortunately I also have a OnePlus (Android) and it syncs fine. Another iOS update fail...get it together AAPL! 😞

05-14-2020 15:37
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

05-14-2020 15:37
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
- Who Voted for this post?
I’ve been frustrated since updating iPhone and iPad to 13.4.1 I tried everything that has been mentioned. I was to sync my Charge 3 once using the Windows 10 App, but didn’t get any sleep data. I finally charged an old iPhone and was able to get the Charge 3 to sync with the old phone. So will use the old phone to sync until Fitbit updates their App to work with 13.4.1
05-14-2020 17:02
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

05-14-2020 17:02
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
- Who Voted for this post?
Agreed. I will never buy a Fitbit device again. Their customer service is terrible. For a product that is only 10 months old to fail and its within warranty they should replace it. I don't care if it's a known issue. It's been a known issue for over a month. So their product is failing, and they should do the right thing.
05-14-2020 17:02
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

05-14-2020 17:02
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
- Who Voted for this post?
Ditto... I have also done everything.... so frustrating.
05-14-2020 17:25 - edited 05-14-2020 18:01
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

05-14-2020 17:25 - edited 05-14-2020 18:01
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
- Who Voted for this post?
Yes, the longer they take to fix this problem, the more customers they are going to lose to Apple Watch or a similar device. (Maybe that was Apple’s plan??)
I would change but I got my Charge 3 less than 6 months ago because I wanted something waterproof. This whole thing is very frustrating. Plus, when I followed the suggestion to delete and then reinstall the Fitbit I was unable to reinstall it.
05-14-2020 17:35
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

05-14-2020 17:35
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
- Who Voted for this post?
It's a Fitbit issue not Apple. Fitbit should support their products and replace them if they don't work!
05-14-2020 18:32
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

05-14-2020 18:32
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
- Who Voted for this post?
ignore this issue.
Since versions of the Apple Watch offer competing features with Fitbit
devices, one could imagine that Apple may have done something deliberate,
if one were into conspiracies. 🙂 But given the relative horsepower of
the two companies, I suspect the onus is on Fitbit to do something to fix
the problem.
05-15-2020 04:53
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

05-15-2020 04:53
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
Thanks for your attempt to help, much appreciated.
Lorna

05-15-2020 09:38
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

05-15-2020 09:38
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
After update on iPad to 13.4.1 fit bit will no longer connect

