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Issues with food input on iOS 2.53

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‎07-11-2018 11:19 - edited ‎08-14-2018 15:02

‎07-11-2018 11:19 - edited ‎08-14-2018 15:02

Update 7/19/2018: This issue is now resolved, please ensure your app is updated if you still experiencing this issue. We appreciate everyone's patience and cooperation as we worked on a fix. I'll be closing this for further reports. If you are experiencing any new issues with food logging, please start a new thread.

 

Update 7/18/2018: Thanks again everyone for your reports. Glad to hear the update has corrected food logging issues for many.

 

If you are still experiencing this issue, we would love to investigate further. The following would help our team review:  

      • Are you already updated to 2.53.1? 
      • What is the OS version that you are running on your iPhone?  
      • What food database are you using?(See Account>Advanced Settings>Food Database).
      • What language are you using the app in? 
      • What foods are you trying to log? 
      • What specific interaction are you doing that is not working? (Adding, editing, deleting, scanning).
      • What time/date did you see the issue? 

We appreciate the additional details. 

 

Fitbit Update 07/16/2018: Hey everyone -- We have just released an update to the Fitbit app for iOS, version 2.53.1 which we believe resolves the issues with food logging that have been reported in this thread. Please update to 2.53.1 and let me know of the results so I can quickly communicate that to our iOS team.

 

Again, thank you for your continued patience as we worked to get this resolved ASAP.

Update 7/15/2018: 

 

Thanks everyone for your patience on this. We sincerely apologize to anyone who has been affected by this issue and have been working hard to find a fix. We are preparing to roll out an update tomorrow, July 16th to solve the problem. In the meantime, customers can use the food logging feature in the web dashboard: https://www.fitbit.com/foods/log.

Update 7/14/2018: We do realize this is a critical issue and our team continues to work on the cause and a fix. We don't provide timelines, in case something occurs and it can't be met, but we hope to have a resolution soon. Thank you again for your patience, reports, and cooperation.

Update 7/13/2018: Hi Everyone - we definitely do hear your reports and frustration on missing and strange food logs. Our engineers are still investigating and I hope to have a resolution shortly. 

  

While not ideal, you can log on Fitbit.com food log and it will populate on iOS correctly once you sync. You can log it here. We appreciate your cooperation. I'll continue to update this thread as I hear more. 

 

Update 7/12/2018: Hi Everyone - thanks again for your reports. We are actively reviewing this issue and I'll continue to update the thread as I hear further. As a workaround you may want to log your food through https://www.fitbit.com/foods/log. As mentioned in @sreid64's post, it will populate the iOS app correctly. Thanks again for your patience and reports. 

 Update 7/11/2018: Hi Everyone - I've merged a few posts together. We are currently investigating issues with food logging on iOS version 2.53. Please continue to monitor this thread for updates. If this is severely affecting your food logging, you may want to log through Fitbit.com. Thank you very much for your reports and patience as we review. 

Actively managing your weight? Find accountability buddies on the Manage Weight board

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1,488 REPLIES 1,488

‎07-13-2018 14:30

In response to fireweeds

‎07-13-2018 14:30

Yep, exactly! First a weird item shows up and the disappears. I heard they are working on it.

Sent from my iPhone
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‎07-13-2018 14:31 - last edited on ‎07-18-2018 06:21 by Fitbit Moderator

In response to fireweeds

‎07-13-2018 14:31 - last edited on ‎07-18-2018 06:21 by Fitbit Moderator

Yes, that’s what’s happening with me. I put the first item in and then the second (which should result in 240 cals) and suddenly it changes to 43 calories- cheese triangle?????

 

Yes mine too but also activity

 

Moderator edit: merged posts

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0 Votes

‎07-13-2018 14:40

‎07-13-2018 14:40

Please update when this issue will be fixed. Trying to use the web page on a phone  to log food is time consuming and at times the food detail would NOT log. This issue is a huge problem for me and I am sure several others.

please update ASAP. 

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‎07-13-2018 14:40

‎07-13-2018 14:40

How about come on Fitbit. Get a grip and fix it. fit at blaze broke after 2 months, Fitbit aria scales totally useless, now app cannot record food. Come on fix it.

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‎07-13-2018 14:41 - last edited on ‎07-14-2018 11:08 by Moderator Alum

‎07-13-2018 14:41 - last edited on ‎07-14-2018 11:08 by Moderator Alum

I am able to enter some foods from my list successfully but not foods that are not on it in the food log section. Why is this? Only the meal  time selected stays showing the food entry disappears.

 

Moderator Edit: Format.

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‎07-13-2018 14:43

In response to mrud

‎07-13-2018 14:43

I am not sure about using the Fitbit.com log section as my dongle does not work for my laptop. I, fortunately, have a work cell that is Samsung Galaxy. That app works fine. My Apple 5s cell with app is the one with problem. Customer Service told me it was the Apple apps with problem and Android was not effected.

Sent from my iPhone- Kathy
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0 Votes

‎07-13-2018 14:51

In response to orgel1975

‎07-13-2018 14:51

I am glad I just have a Flex. The bands are needed to hold the tracker and the tracker can be moved from band to band !

Sent from my iPhone- Kathy
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0 Votes

‎07-13-2018 14:59

‎07-13-2018 14:59

When is the food log for calories going to be fixed on day 2 of this not working!  Ever since this latest update!  Food / Calories will not log in, 

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‎07-13-2018 15:02

In response to fireweeds

‎07-13-2018 15:02

Frustrating....day 2 and still not working!  Come on Fitbit fix this NOW!

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0 Votes

‎07-13-2018 15:03

In response to CoairJM

‎07-13-2018 15:03

Yes you are right. Needs to be sorted by now

Sent from my iPhone
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‎07-13-2018 15:07

In response to CoairJM

‎07-13-2018 15:07

Please read the big red banner just above your post.

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‎07-13-2018 15:21

In response to QucD74

‎07-13-2018 15:21

Kathy 20853:

Down at the very bottom of those pesky notifications you will see this:

 

To control which emails you receive from the Fitbit Community
Manage Your Settings or Unsubscribe.

 

You can manage your notifications under manage your settings or totally unsubscribe which I'm about to do because Fitbit is likely to never respond to my request for an update.

Best Answer

‎07-13-2018 15:36

‎07-13-2018 15:36

Friday, July 13 at 5:35 pm CDT - food logging problem is still occurring (where it either changes the food to something else or disappears or both) on iOS. Smiley Sad Is there an ETA on the fix? 

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‎07-13-2018 15:39

In response to fireweeds

‎07-13-2018 15:39

looks like several people have the same problem...  Very frustrating..  I hope they update soon..

 

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‎07-13-2018 15:41

‎07-13-2018 15:41

Are you guys still reviewing and investigating the issue? Is there an ETA for a fix? I’m getting fatter by the minute. When I can’t track my calories I feel like it doesn’t count against my goal to eat whatever I want.

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‎07-13-2018 15:57

‎07-13-2018 15:57

This is so dang frustrating!  My iOs app is capturing some things but not others!  Please, please get this fixed soon!

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‎07-13-2018 16:06

In response to YP07

‎07-13-2018 16:06

I bet if we tried to enter the cheese triangl s and blueberry crumbles, it’d show carrots or kale or n masses 😂

Sent from my iPhone
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0 Votes

‎07-13-2018 16:20

In response to Cowgirl1973

‎07-13-2018 16:20

Hi Everyone - we definitely do hear your reports and frustration on missing and strange food logs. Our engineers are still investigating and I hope to have a resolution shortly. 

  

While not ideal, you can log on Fitbit.com food log and it will populate on iOS correctly once you sync. You can log it here. We appreciate your cooperation. 

 

I'll continue to update this thread as I hear further. One note, when posting please be sure to follow our community guidelines. Please keep in mind that posts appear consecutively and if you would like to reply to multiple posts, it's best to @ each user in one post. Thank you! 

Actively managing your weight? Find accountability buddies on the Manage Weight board

Best Answer

‎07-13-2018 16:28

In response to fireweeds

‎07-13-2018 16:28

Since yesterday 7/12, I can’t log all my food items... I shut off my phone and restarted it still no luck logging food. So frustrating!!

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0 Votes

‎07-13-2018 16:29

In response to fireweeds

‎07-13-2018 16:29

Mine has done the same thing the last two days July 12and13.  No idea what the problem is or how to fix it. 

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