Issues with food input on iOS 2.53

[KateFitbit]

Update 7/19/2018: This issue is now resolved, please ensure your app is updated if you still experiencing this issue. We appreciate everyone's patience and cooperation as we worked on a fix. I'll be closing this for further reports. If you are experiencing any new issues with food logging, please start a new thread.

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Update 7/18/2018: Thanks again everyone for your reports. Glad to hear the update has corrected food logging issues for many.

If you are still experiencing this issue, we would love to investigate further. The following would help our team review:  

• • Are you already updated to 2.53.1? 
  • What is the OS version that you are running on your iPhone?  
  • What food database are you using?(See Account>Advanced Settings>Food Database).
  • What language are you using the app in? 
  • What foods are you trying to log? 
  • What specific interaction are you doing that is not working? (Adding, editing, deleting, scanning).
  • What time/date did you see the issue? 

We appreciate the additional details. 

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Fitbit Update 07/16/2018: Hey everyone -- We have just released an update to the Fitbit app for iOS, version 2.53.1 which we believe resolves the issues with food logging that have been reported in this thread. Please update to 2.53.1 and let me know of the results so I can quickly communicate that to our iOS team.

Again, thank you for your continued patience as we worked to get this resolved ASAP.

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Update 7/15/2018: 

Thanks everyone for your patience on this. We sincerely apologize to anyone who has been affected by this issue and have been working hard to find a fix. We are preparing to roll out an update tomorrow, July 16th to solve the problem. In the meantime, customers can use the food logging feature in the web dashboard: https://www.fitbit.com/foods/log.

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Update 7/14/2018: We do realize this is a critical issue and our team continues to work on the cause and a fix. We don't provide timelines, in case something occurs and it can't be met, but we hope to have a resolution soon. Thank you again for your patience, reports, and cooperation.

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Update 7/13/2018: Hi Everyone - we definitely do hear your reports and frustration on missing and strange food logs. Our engineers are still investigating and I hope to have a resolution shortly. 

While not ideal, you can log on Fitbit.com food log and it will populate on iOS correctly once you sync. You can log it here. We appreciate your cooperation. I'll continue to update this thread as I hear more. 

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Update 7/12/2018: Hi Everyone - thanks again for your reports. We are actively reviewing this issue and I'll continue to update the thread as I hear further. As a workaround you may want to log your food through https://www.fitbit.com/foods/log. As mentioned in @sreid64's post, it will populate the iOS app correctly. Thanks again for your patience and reports. 

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 Update 7/11/2018: Hi Everyone - I've merged a few posts together. We are currently investigating issues with food logging on iOS version 2.53. Please continue to monitor this thread for updates. If this is severely affecting your food logging, you may want to log through Fitbit.com. Thank you very much for your reports and patience as we review. 

[Med15shess]

Mine has been doing this for 3 days so fed up with it. Looking on line for a Apple Watch 

[dove2424]

It has been THREE days!!! What are they doing?!  This is the WORST customer service.  I almost got the garmin, but have been a fitbit user for years, and decided to go with what I knew.. WHAT A MISTAKE!!!!

[Med15shess]

I agree with you, it should have been sorted within a few hours, they do not care about customers

[QucD74]

Glad to see I’m not the only one, but seriously, if they can’t fix this soon, I’ll be dumping Fitbit. Having to log into a computer to log food defeats the purpose.

[Ramdoug2002]

I also confirm that food updates have not been occurring sense my last fitbit update a couple of dates ago.   I scan the product bar code and then save as before.  The calories appear to save but then are gone.  What is odd, it is saving breakfast each day but not anything beyond. It is if it is stuck on one original entry from the day.

[plnkfloydian]

I’m no expert but I’m sure finding and repairing faulty coding is no easy task. I’m sure they have everyone available on it. Was nothing personal to spite you, sometimes you get thrown curve balls and that’s when you should run with it. Yes it being down isn’t ideal but I’ve used it for 2 months and can still throw together a meal and know roughly what my macros are. At the end of the day a fit bit gives you an estimate it’s not the end all be all, it won’t do for you what you won’t do for yourself.

[dove2424]

Yesterday I could log SOME foods, but not others... Today, I can't log ANYTHING from the app.  It is inconvenient to go onto my computer EVERY time to log something, and the way that the dashboard is set up, it is so TINY you can't log from the dashboard on your phone either. 

It seems that we all have the same problem but in varying ways.  I haven't had a food log as something else, I just can't log anything from the app.

[Joisco161]

Not happy over 24 hours now

[dove2424]

@plnkfloydianI get what you are saying, but I do need to log my foods.  I do NOT eat the same thing every day, and I was just diagnosed with Hashimoto's.  I need to log everything for my Endocrinologist so that she can see what I am doing to take this weight off.  I need to show her that I have a deficit every day, but am not losing any weight.  This issue that we are having with not being able to log foods is hampering my ability to do that!  There is a REASON I got the fitbit (and spent a pretty penny on it)!  It has been 3 days and no real updates on what is going on or why this issue is taking so long to fix.

[kathy20853]

For the food logging issue, I usually use an iPhone or Ipad, but have a Samsung cell phone for work. I added the Fitbit app from the Play Store and no problems from food log on this type of device.

[Ramdoug2002]

That is why I am posting for the experts.

Sent from my iPhone

[MJAicuRN]

I cant even track my food because it does not add it, deletes it ...this is frustrating..Does anyone know what is going on?

[xanon]

oh dear.... fitbit you're loosing so many customers over this!

go short NYSE: FIT

[Joisco161]

Feeling you’re reply. Logging foods, exercise as l have to be certain
weight for operation!

[QucD74]

Pinkfloydian,

Thanks for the pep talk and the unsolicited advice. I’m aware it’s only an estimate, and that it won’t do anything for me that I won’t do for myself, nor am I expecting it to. I just want it to “do its job.” Congratulations on having used Fitbit for two months! I’ve used it for several years and this is by no means the first issue I’ve had.

Scott

[Sk8rbri]

Yup same but have the Fitbit alta (not sure that makes a difference) booo

[InaGlo]

Ditto!!!
Apparently Ive eaten a LOT of Meatloaf over the last two days ... Ive never eaten Meatloaf in my life!!!

[THigginsWx]

This still isn't fixed? How does it take 3+ days to fix an issue like this? What a joke. 

[orgel1975]

This is off topic, but you may need the info later: wristbands.

You may likely find that your wristband is no longer replaceable through Fitbit. I have a two-year old Blaze which I purchased to replace a two-year old Surge. This was a $299.99 expense made necessary ONLY because the Surge wristband could not be replaced. After almost two years the Blaze wristband also failed. The Blaze is now no longer being sold. The standard black wristband is no longer available, only odd colors or styles I'm not interested in. Fitbit was "sorry for the inconvenience."

Long story short, rather than purchase another $299.99 watch, I went to Amazon which has a BUNCH of wristband options including black. My advice? Purchase a second wristband when you buy your next Fitbit because they don't last, and be sure to check Amazon if you are out of options though Fitbit. 

[Daisybeau]

Still no food diary!..come on Fitbit, your brand is huge , disappointing that you have not solved this since Tuesday. I am a new Fitbit user of a couple of weeks and this is not making a good impression