05-01-2016 13:04 - edited 05-05-2016 16:27
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05-01-2016 13:04 - edited 05-05-2016 16:27
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Fitbit Update 5/5
I have great news! We have pushed out a fix in the latest version (2.22.1) that resolves this problem. Click here to be redirected to the iOS App Store. Thanks for bringing this issue to our attention.
Fitbit Update 5/1
It was recently pointed out that some iOS users are missing their sync progress bar and battery indicator on their dashboard after updating to Fitbit iOS App version 2.22. In order to investigate this issue, can you please provide the following information:
- What type of iOS device are you using?
- What iOS version is it running (ie iOS 9.3, iOS 8, etc)?
- Does the problem persist after logging out of the App and then back in?
Thanks in advance for your help!
Answered! Go to the Best Answer.
04-29-2016 20:06
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04-29-2016 20:06
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04-29-2016 20:46
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04-29-2016 20:46
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HELP! this is happening to us as well, it's driving me nuts as I use my app to watch steps in real time. It's awful!
I now have to go elsewhere and make it sync! A horrible BUG. can anything be done about it?
04-29-2016 20:54
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04-29-2016 20:54
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the same thing here, and it won't show real steps in time. I use my steps to track how far out I run. The only way I can sync now is to go into account, then pick my charge, then physically make it sync. YUCK!!

04-29-2016 21:43
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04-29-2016 21:43
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04-30-2016 00:02
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04-30-2016 00:02
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04-30-2016 00:17
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04-30-2016 00:17
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04-30-2016 01:13
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04-30-2016 01:13
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04-30-2016 01:16
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04-30-2016 01:16
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04-30-2016 03:42
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04-30-2016 03:42
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04-30-2016 04:10 - edited 04-30-2016 04:12
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SunsetRunner
04-30-2016 04:10 - edited 04-30-2016 04:12
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Since being a app related question, moved this thread from the Charge HR to the iOS section to increase the chance of getting a solution.

04-30-2016 04:35
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04-30-2016 04:35
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--
Sent from Gmail Mobile

04-30-2016 05:15
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04-30-2016 05:15
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04-30-2016 05:36
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SunsetRunner
04-30-2016 05:36
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04-30-2016 06:08
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04-30-2016 06:08
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04-30-2016 06:30
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04-30-2016 06:30
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04-30-2016 07:00
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04-30-2016 07:00
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There was an update on 4/28/16 - 2.22 (493)
Besides having to go to another tab to see my battery status and sync status, my HR seems to only show resting HR now, not active HR. I can't find active HR anywhere on the iOS display, although I can read the active HR on my fitbit itself.
Jenn

04-30-2016 07:04
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04-30-2016 07:04
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I just read on another thread that if you restart your phone it restores the dashboard to the old view. I tried it and it worked! Yay!
Jenn
04-30-2016 07:13
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04-30-2016 07:13
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04-30-2016 08:04
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04-30-2016 08:04
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Sent from my iPhone

04-30-2016 09:07
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SunsetRunner
04-30-2016 09:07
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