Resolved: FBBluetoothErrorDomain error 18

[ErickFitbit]

Fitbit Update 9/12/2017: This issue was resolved in the new app update version 2.40 released yesterday. If you are still experiencing this issue, please update your app. Thanks for your patience! 

Fitbit Update 8/24/2017: Thanks again for reporting this issue, at this time we have all the information needed and our team is still reviewing. I'll update this thread once we learn more. Your patience is truly appreciated. 

Fitbit Update 08/14/2017:  Everyone -- Several iOS users have reported receiving the FBBluetoothErrorDomain error 18 when attempting to update their trackers on the latest version of the Fitbit app for iOS, version 2.39. Our team is currently aware of this issue and working on a fix for this. I appreciate you taking the time to report this issue.

As @Rich_Laue asked here, can someone please share a screenshot of the error message as well as letting me know the following details:

• What is your Fitbit app version (account > help)?
• What version of iOS are you on?
• Have you tried what worked for @ReneRobles and continue to hit the try again button?

I will pass this information along to our Product Specialist who will provide me with an update and I will make sure to convey that to you all. Thanks again for your reports. More information coming soon!

[SFlo]

I've had my fitbit for awhile now.  Just had a baby and I wanted to start getting active again... thats a bummer if I'm not going to be able to get it to work 😞 

[ambergavin]

Try calling fitbit. Maybe they can help you? After we went through all the
different steps and it still wouldn't connect they gave me a case number
and the option to return to them for a new tracker. I'm opting to exchange
it from where I bought it since it's only been a few days and I wouldn't
have to wait for a new one in the mail. Good luck!!

[SuzzQzz]

I purchased a Flex 2 yesterday and am getting the FBBluetoothErrorDomain error 18.  I don't see any resolution on this or update since 8/24.  What's the deal?  Pretty frustrating to not be able to use it the day I purchased.

[Chappers2608]

I ended up getting a replacement and it worked first time.

Sent from my iPhone

[ambergavin]

Can you exchange it from where you bought it? I exchanged mine yesterday
and the new one works just fine. If you can't, I would call fitbit.

[SFlo]

I spoke with FB support and I disconnected my Fitbit from my Bluetooth under the Bluetooth setting and went into my Fitbit app and set it up again. It immediately started doing the update and it worked! Hope this helps 

[Stephscott]

I'm having this issue as well as my flex 2 not syncing, purchased 26/8 pretty frustrated, I've tried everything suggested on this forum! Going to take it back to where I purchased and see what they say 

[chilistar]

Any update on this? I recently decided to use my Fitbit HR again and it will not sync with the app. Getting this error code.

[jessjak]

They know it's an error and will not recall or refund. I've been dealing with their "support" team for a week. It's not ethical. 

[Bmoran64]

It's a simple fix. Disconnect your device from Bluetooth and reconnect, problem resolved.

Sent from my iPhone

[Stephscott]

I have finally updated my flex 2, ended up having to use a Samsung device to do so though 🙄 It's working fine on my iPhone now, fingers crossed it stays this way 

[KevO14]

Hello,

i am receiving this error and wondering what else I can do to fix it because I've re clicked the try again button a thousand times.  

Ios version : 10.3.3

fit boy app version 8.200.3

[SarahNarra]

I had a live chat last night with a support tech. He is sending me the Bluetooth adapter to connect to my laptop in order to install the firmware update that way. He assures me that once the update is correctly installed it will sync via Bluetooth with no problem to the phone app. My understanding was that the update via app/Bluetooth is the issue, not the actual device. Hopefully the solution he offered me will work.

Sent from my iPhone

[PaulineMc]

Pressed what button 3 times. I have tried pressing all the buttons 3 times, over and over and nothing happens. 

[centralollie]

I've taken a screenshot but can't work out how to upload to this page! I'm having the same bluetooth error message too...If anyone can help please let me know. TIA. 

[SteveH]

@centralollie keep an eye on the first post in this thread which has the latest updates from fitbit. It seems that we don't need to provide any more screenshots and there's nothing for us to do other than wait for fitbit to fix it.

[pdrogan]

This company is incompetent.

The problem has been happening for a month now and no solution insight.

This company does not care about their customers only care about their profits and selling new products, even if they do not work.

They have lousy support, engineers who should have fixed this problem long ago.

This company should go out of business!

[Natalieml]

Is there a fix to this issue yet? 

[billiejwilhelm]

are there any updates on the error 18 when updating tracker?

[PottyPenny]

I resolved my issues the same day and posted this too.

I wish I could I unsubscribe to this post

Gill

Sent from my iPhone