Same data for consecutive days

[Oldchap]

On my Versa 2 the app has recently started shown the same data for consecutive days. Shows 7034 steps today, 7034 steps yesterday &  7035 steps Monday. The previous days are correct. If I close & restart app it sorts out, but after an hour or so problem back again.

On line chat support say restart app (which I’d told home I already had), resrtatt phone, turn off Bluetooth & repair, delete app & reinstall then setup again. Done all that but doesn’t fix.

Anyone else having the problem? Any suggestions?

[baileyannes]

I got the inspire 3 in April for myself and never had this issue. I really liked it so I got my mom one in June. She has had this issue since she got the device; her steps show as the same number for every day of the past week or so, and it’s always the current step number she has on that day. Suddenly my device is now doing the same thing. I tried restarting, disconnecting, moving my features around etc and nothing fixed it. Hope an update resolves this soon.

[oonarevel]

I am having the same problem. I walked 12,870 steps on sept 3rd. I took a photo with my phone to send to my bf. Now it wont show any steps for my previous days at all. I've only had this fitbit one for about 2 weeks and was really happy to have a fitbit again, especially a small clip based non wristwatch version, but these problems with the app are driving me crazy. I tried restarting the phone, software update, airplane mode, disabling bluetooth, removing and reinstalling the app, removing the device, etc. What's wild is, I would like to check the dashboard to see if the data is still recorded under my account but since there is no dashboard anymore, and everything redirects to the app, there's no backup way to check our data. If the app is going to be unreliable please give us back the dashboard.  I have an Iphone 14 running iOS 17.6.1. 

[utahtea]

No it doesn’t work!

 

 I know because I haven’t hit 15,000 steps on any day recently.  The second picture is the most accurate. 

[Deels]

same is happening w/me!  any updates Fitbit?? when will this be fixed?

[ihilani33]

You posted this reply in early august, it’s bees month, when is the issue going to be fixed? I’ve lost all the step info for September. 

[NewMe4Lif3]

Hello Juan! This just started to happen on my app as well as of yesterday. Is there a solution as of yet? 

[Mikey2]

As I look further, I see the last day I had normal data was Aug 27.   After that, previous days all report 0, there's no week or month data, but that is far from accurate.  Now, I'm wondering if you have destroyed, lost all my data after Aug 27?   

Do you think you might respond accurately and substantively on this issue?  

[KBWi11iams]

Hi Juan- this began happening to me today as well. Is there a fix yet? I’m worried this has been going on for over a month with some people and it’s not been solved. It’s also worrisome that it’s marked as “answeredL while there are new users experiencing this. 

[starbird89]

FitBit Team,  Are you there?  Can you kindly let all of us know when this issue will be fixed?  Sorry to be blunt, but this is really awful.  Thank you.

[JuanFitbit]

Hello everyone, thank you very much for your reports and further attempts.

As already mentioned, our team is aware of the situation and is working on a solution to it. We haven't received any time frame yet, how long our team still needs to solve this.
Hopefully it will be fixed soon.

I will report here if I find out more.

[jducpa]

I’m having same problem on my Charge 6. 

[dwin]

Thanks for giving us an update!!

[FitOneAndDone]

Yes, since the 27th, the issue is significant. I’ve done all the posted processes to resolve this to no avail. Even the workaround mentioned: 

 

[jducpa]

Fitbit acknowledged the issue in prior posts. Mine seems to have resolved itself. 

[FraserAllen]

Same problem with me, using my new Fitbit Charge 6. Renders it pretty pointless if you can’t check back on your daily counts. Staggered to see so many reporting the same issue and yet Google/Fitbit apparently doing nothing about it.

[BoboFofo]

Any updates on this issue? I just plugged in my flex 2 after months and months of not using it… It failed to record yesterday’s steps and today every time it updates my steps it changes all the previous days to that amount of steps as well. Even though I was not using the Fitbit on previous days at all.

Thanks!!

[jducpa]

My Charge 6 seems to working fine , last couple of days.

Regards,

Jeffrey

Moderator edit:  removed personal information

[ttorres1011]

I have had the same issue now since the end of August.  It's been very frustrating for those of us who track our steps or have step goals.  I have noticed that my steps are correct in the weekly summary email sent by Fitbit.  If you download a report of your data from the Fitbit website, not the app, the steps appear to be correct on there as well.  You can download the report using the following steps:

1 - Click on the watch icon next to your photo once logged into the Fitbit website.
2 - Select Date Export in the menu on the left-hand side of the screen under "settings."
3 - Scroll down and click on "Export a selection of your Fitbit data"
4 - Select the timeframe and data you are missing.  Steps show in "activities."

This will download your info into an excel or CSV format which will include your daily steps.

[Ddonna]

Last night mine started repeating again. The attached pictures show what I did to see the accurate steps.

I did it on the app on my iPad. By tapping on week, I could see all of the correct steps portrayed has bars.

When I scroll down, then it showed the number of steps for each day.

[mama2em]

This response is from well over a month ago; any updates? I’m not sure how long we’re supposed to wait before jumping ship. As it is I’ve been unable to use my Fitbit for over two weeks.