08-10-2022
12:34
- last edited on
08-22-2022
18:26
by
LizzyFitbit
08-10-2022
12:34
- last edited on
08-22-2022
18:26
by
LizzyFitbit
My streak was broken 8 days ago despite me not having failed my step goal. I believe this was caused by me lacking internet connection so the app not updating with my full steps. I would like to resolve this and restore my streak.
Moderator Edit: Clarified subject
Answered! Go to the Best Answer.
04-05-2023 15:57
04-05-2023 15:57
I agree! My Garmin works great. The step streak interruption was just icing on the top of my gripe about the charger on my Sense (I think some Versas use them, too) lasting only a couple of months before a pin falls in and cannot be fixed. I replaced 4 or more of them before I got my Garmin. I was nearly at a two-year step streak and was still wearing the Sense along with the Garmin just to get up to the two-year mark. I quit Fitbit when the streak reset and have not gone back.
04-06-2023 05:11
04-06-2023 05:11
04-11-2023 11:31
04-11-2023 11:31
I just had the same issue and have gotten no help on this. Did you get this resolved?
04-12-2023 12:36
04-12-2023 12:36
Hi @DanielH85 @Aroundthesun welcome to the community forums.
Thanks for the details regarding the inconvenience with streak count.
I appreciate the efforts while troubleshooting the Fitbit app. This issue has been reported to our team and while there isn't a time frame for the fix, please know they're working to get this resolved.
04-14-2023 05:40
04-14-2023 05:40
That just happened to me as well. My step streak reset to 4 days. So frustrating. Hope there is a fix soon.
04-15-2023 21:52
04-15-2023 21:52
Hello,
This issue just recently happened to me and I had over 100 day streak(sorry don’t know the exact day count) but now it has reset on its own even though I’ve been meeting my step goals. This is very frustrating and discouraging. I’d like to know how I can get my streak back and to make sure this never happens again.
04-16-2023 03:34
04-16-2023 03:34
04-16-2023 03:56
04-16-2023 03:56
I had 12 consecutive days reaching my 15,000 step goal before it started to register at 4 days. Goal streak accuracy apparently has been a consistent issue with FitBit for years. Seems like an easy issue to solve but hasn’t.
04-16-2023 05:19
04-16-2023 05:19
04-16-2023 05:29 - edited 04-16-2023 05:29
04-16-2023 05:29 - edited 04-16-2023 05:29
Hi, it’s been another 4 months and we haven’t had an update. This should be one of the simplest statistics, how many days in a row have I met my goal. Could you let us know if it may be fixed or will it be addresses when we are switched to the Google branded app in the next year? Then at least we would know.
04-16-2023 10:50
04-16-2023 10:50
Rest assured it WILL happen again. Mine has reset at least six times over MANY years this has been happening. No updates. Nothing. Save yourself the frustration and buy a Garmin or Apple Watch as I did.
04-16-2023 12:59
04-16-2023 12:59
Seems like a fitbit server, or fitbit app issue, and not an issue with the tracker. The tracker only displays today's data, and any data sent to it.
04-18-2023 16:31
04-18-2023 16:31
I am glad it is not just me. Supposed to be at 153 today but the app says 8. I thought the app just needed to be updated but that didn't fix it. Logged in and out, uninstalled and reinstalled. Bummer.
04-20-2023 16:21
04-20-2023 16:21
I'm not Maggie but will respond because my Charge 5 continually loses my streak even when I'm sure to log my steps every day. My most recent streak was at 23 days the day before yesterday. That's the highest it had gotten before resetting and I was hopeful this issue was fixed. However, yesterday morning, I noticed the badge was gone and a scrolled back almost 30 days to see that I had made my step goal all those days. Today the badge was back congratulating me I was on a four-day streak. This is so frustrating for us Type A individuals who are extremely goal oriented. Please say this will be fixed sometime in the near future.
Thanks!
04-22-2023
06:36
- last edited on
08-30-2023
05:49
by
DavideFitbit
04-22-2023
06:36
- last edited on
08-30-2023
05:49
by
DavideFitbit
This has happened to me again. The previous time it happened, I read about a fix but am unable to find it. Can you assist?
Nope - step streak info remains incorrect.
04-23-2023
06:38
- last edited on
08-30-2023
05:50
by
DavideFitbit
04-23-2023
06:38
- last edited on
08-30-2023
05:50
by
DavideFitbit
I have had the same issue. It seems like about every 10 days or so it resets. I walk and make my goals every day but it will reset.
My older Blaze has been doing the same thing lately. It resets about every 10 days now.
04-23-2023 07:39
04-23-2023 07:39
Will someone get back to those of us who have been experiencing this issue with a fix. It’s a motivator for many users, and if it’s going to continue to be an issue, it would be nice to learn of a fix….instead of being ignored. Last time it happened, I was speaking to support, who basically told me I needed a new device. A few days later, my step streak was fixed.
04-23-2023 13:13
04-23-2023 13:13
Lizzy
i find it hard to believe this is being worked on. I haven’t missed my step goal since November 7 2020, (You can see this by scrolling down the list). However, my step streak today shows 5 Days. I’ve lost track of the number of times it has reset. I have reported and called support over the last 2 x years only to hear the same answer you gave.
This is not a rocket science program fix but something the most junior of programmers should be able to fix.
IF Steps GTE Step Goal Then Step Count = Step Count + 1, Else Step Count = 0. After depositing the correct value in each users database of course.
What is the problem???
04-23-2023 13:28
04-23-2023 13:28
Absolute BS.
This is not rocket science programming and could be fixed by a High School student. Not something that should take “Highly Skilled” experts more than 2 x years.
Either fix it or remove it.
04-23-2023 17:02
04-23-2023 17:02