09-22-2019 17:46 - edited 10-10-2019 18:22
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09-22-2019 17:46 - edited 10-10-2019 18:22
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We are aware of an issue preventing some users from receiving notifications on their iPhone after updating to iOS 13. If you're having trouble receiving notifications and you updated your iPhone or iPad to iOS 13, follow the steps in this article, which are also documented below:
1. GET UP-TO-DATE
- Update the Fitbit app.
- Make sure you installed the latest version of iOS. Tap Settings > General > Software update to see if an update is available.
2. CHECK YOUR BLUETOOTH SETTINGS
- Tap Settings > Bluetooth.
- Tap the information icon
- Turn Share System Notifications off and then back on. If you don't see the Share System Notifications option:
- Restart your Fitbit device. For more information, see How do I restart my Fitbit device?
- Tap Allow when you receive a message on your iPhone or iPad asking if you want your Fitbit device to show notifications.
- Tap the information icon
- Turn on Share System Notifications.
3. CHECK YOUR NOTIFICATION SETTINGS
- Tap Settings in the top-left to return to the Settings page > Notifications.
- Make sure Show Previews is set to Always or When Unlocked.
- Verify the settings for each app that sends notifications:
App | Settings |
---|---|
Calendar |
|
Messages |
|
Phone |
|
All other apps |
|
4. RESTART YOUR PHONE
For instructions, see the Apple help article.
If these steps do not resolve the issue for you, please keep your app up to date, and watch this thread for new information. We apologize for the inconvenience and appreciate your patience while our team works to address this.
Answered! Go to the Best Answer.
09-30-2019 08:49
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09-30-2019 08:49
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Sent from my iPhone

09-30-2019 08:51
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09-30-2019 08:51
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Did everything the website said. Still nothing. This is a real inconvenience to the ones that rely on their Fitbit to see text notifications when they aren’t allowed to have their phones on the work floor. How long will it take to fix this error?
09-30-2019 08:51
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09-30-2019 08:51
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I’ve done everything that was suggested.
I get all other notifications besides my text messages.
09-30-2019 08:53
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SunsetRunner
09-30-2019 08:53
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My versa's still not working after doing all the suggested updates...I hope they get this straightened out soon ...it's the main reason I bought this VERY EXPENSIVE "watch"!!
09-30-2019 08:54
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09-30-2019 08:54
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Sent from my iPhone
09-30-2019 09:08
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09-30-2019 09:08
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Sent from my iPhone
09-30-2019 09:15
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09-30-2019 09:15
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I have been having trouble on my android as well.
I updated fitbit app, I unpaired, reset, turned off my phone, everything and it doesn't want to work anymore...
09-30-2019 09:29
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09-30-2019 09:29
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I have completed update 13, 13.1 and 13.1.1 and followed your troubleshooting but still no notifications!!
yet another disappointment from a fitbit product. When is this going to be fixed!?
09-30-2019 09:43
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09-30-2019 09:43
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09-30-2019 09:47
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09-30-2019 09:47
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Same here and it’s getting annoying.i tried everything
09-30-2019 09:48
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SunsetRunner
09-30-2019 09:48
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Can you resend your post? It was empty

09-30-2019 09:54
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09-30-2019 09:54
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After updating my Iphone to 13.1.1 my fitbit will send me call notifications, but will no longer send me text notifications.
I've deleted the app and reloaded it on my phone,
I've made my phone "forget the device" and reloaded it
I've reset my fitbit.
what am I missing????
09-30-2019 10:07
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09-30-2019 10:07
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I am having the same problem! I was hoping to come on here and find some answers. 😕 I have a Versa. Which Fitbit do you have?

09-30-2019 10:10
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09-30-2019 10:10
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Ever since I have updated my iPhone to iOS 13. I have not been receiving my text or phone calls to my Fitbit!!! Which have missed several calls after being used to have message me on my Fitbit watch!

09-30-2019 10:13
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09-30-2019 10:13
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Hello again! I did some more digging, and this helped with mine:
https://community.fitbit.com/t5/iOS-App/Stopped-seeing-notifications-after-updating-to-iOS-13/m-p/37...
09-30-2019 10:17
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SunsetRunner
09-30-2019 10:17
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Hello @ArleenCasand @TabithaTuten
Try this:
go to
iOS Settings > Notifications > Messages > Show Previews > Always (Default)
also iOS settings>notifications>Fitbit> ON
😃 please let me know if this resolves your issue

09-30-2019 10:20
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09-30-2019 10:20
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Sent from my iPhone

09-30-2019 10:21
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SunsetRunner
09-30-2019 10:21
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Also @ArleenCas and @TabithaTuten
- On your iPhone's settings, tap on "Bluetooth".
- Then tap on "i" button next to your Fitbit device's name.
- Turn on toggle switch next to "Share System Notifications"
- Then test the notifications one more time.

09-30-2019 10:57
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09-30-2019 10:57
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I haven't update and I'm still having problems.

09-30-2019 11:06
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09-30-2019 11:06
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The suggested fixes that you mentioned for getting notifications back after the iOS 13 update didn’t work for getting iPhone text notifications on my Charge 3. I’m only getting notifications for incoming calls.
