Stopped seeing notifications after updating to iOS 13

[MatthewFitbit]

We are aware of an issue preventing some users from receiving notifications on their iPhone after updating to iOS 13. If you're having trouble receiving notifications and you updated your iPhone or iPad to iOS 13, follow the steps in this article, which are also documented below:

1. GET UP-TO-DATE

1. Update the Fitbit app.
2. Make sure you installed the latest version of iOS. Tap Settings > General > Software update to see if an update is available.

2. CHECK YOUR BLUETOOTH SETTINGS

1. Tap Settings > Bluetooth.
2. Tap the information icon   next to the name of your Fitbit device.
3. Turn Share System Notifications off and then back on. If you don't see the Share System Notifications option:
   1. Restart your Fitbit device. For more information, see How do I restart my Fitbit device?
   2. Tap Allow when you receive a message on your iPhone or iPad asking if you want your Fitbit device to show notifications.
   3. Tap the information icon   next to the name of your Fitbit device
   4. Turn on Share System Notifications.

3. CHECK YOUR NOTIFICATION SETTINGS

1. Tap Settings in the top-left to return to the Settings page > Notifications.
2.  Make sure Show Previews is set to Always or When Unlocked.
3. Verify the settings for each app that sends notifications:

App	Settings
Calendar	Allow Notifications—On Tap each notification type and verify the settings: Alerts > Notification Center—On Show Previews—Always or When Unlocked
Messages	Allow Notifications—On Alerts > Notification Center—On Show Previews—Always or When Unlocked
Phone	Allow Notifications—On Alerts > Notification Center—On Show Previews—Always or When Unlocked
All other apps	Allow Notifications—On Alerts > Notification Center—On Show Previews—Always or When Unlocked

4. RESTART YOUR PHONE

For instructions, see the Apple help article.

If these steps do not resolve the issue for you, please keep your app up to date, and watch this thread for new information. We apologize for the inconvenience and appreciate your patience while our team works to address this.

[SunsetRunner]

My device is Versa.

I went through all the 8 suggested steps and I did as per suggestions.

I delete the Fitbit app on my Iphone Xr and then I installed it again.

I updated my iOS to 13.1.2.

My Versa syncs, but still I don't get notifications on all sides (messages, mail and phone calls).

[Daisymae2002]

I just reset my Fitbit for the 4th time and that finally worked!

Sent from my iPhone

Moderator edit: personal info removed

[Mstace]

To be fair I can live without notifications it’s the not syncing that’s annoying as the times never right ! And it’s pretty useless when times wrong.

[Mstace]

That’s great .

[Daisymae2002]

I am not happy that I have to have preview for text notifications on...never had to do this before...I do not like have the text showing in notifications...I hope they correct this...does not allow for privacy

Sent from my iPhone

Moderator edit: personal info removed

[Marty34]

I got it working!!! 

IPHONE users: 
1. Settings

2. Notifications 

3. Scroll down to Messages 

4. Make sure “Allow Messages” is green

5. them scroll down to “Show Previews” and make sure that is turned on to “Always”

This made my Text messages start working again. 

Moderator edit: all-caps

[BahamasGirl365]

I've tried this a few times and it didn't fix the issue 😞

been having more issues with the fitbit app since then last update too. 

😞

[Daisymae2002]

This worked for me too..but the issue is I don’t want to show preview of text on my phone and never had to in the past...I hope they correct this

Sent from my iPhone

Moderator edit: personal info removed

[Brianmcalpine]

Very disappointed. Since I updated my iOS the app is crashing all the time and because of this my watch isn’t updating to the correct time. 

not just my app but my wife’s is the same 

[Sjomark]

I can receive calls not texts

[Jay1954]

Go into your settings on phone then notifications, make sure all that crap is on, on your Fitbit hold down the button you use for everything until notifications pop up, make sure it’s on. Then completely turn your phone off, wait a few secs then turn it back on and open your Fitbit app, hope this works for you...

Sent from IPhone!

Moderator edit: personal info removed

[Julierae1]

@Melisavoo 
charge 2 and iPhone 8plus

[Julierae1]

@barnhillme 

Oh yay. Glad it’s working! 

[Julierae1]

@Sharondod @You should be able to get your old layout under clock face on the Fitbit app on your phone. I had to play with it a bit but finally figured it out. 

[Julierae1]

@PBandJAMie @Awesome!

[TinaLindq]

My Inspire HR won’t work after the update to iOS 13. It doesn’t sync and obviously can find my phone at all. I have restarted it and I have installed the updated Fitbit app. So annoying. 

[Apartm]

Already tried that I restarted my Fitbit and everything nothing happened I’m only receiving phone calls but they’re acting weird too. I’m about ready to get an Apple Watch

Sent from my iPhone

[jkathleenb310]

I'm really discouraged with this update. I just recently purchased my Versa, not only for the exercise tracking, but also for the notifications. Yes, turning on the "show preview" setting on my iPhone worked with getting the notifications back on my FitBit screen, but at the cost of my privacy. I want to be able to set my phone down without anyone being nosy and reading the preview. I've never used that feature on my iPhones and hate that I'm having to use it now. I'm truly hoping that FitBit and Apple work together to rectify this issue. 

[Rancho77]

I need help with Android, tried everything. Can someone walk me through? Or is this still unresolved? 

[Daisymae2002]

Exactly!!!! This is ridiculous!

Sent from my iPhone

Moderator edit: personal info removed