Stopped seeing notifications after updating to iOS 13

[MatthewFitbit]

We are aware of an issue preventing some users from receiving notifications on their iPhone after updating to iOS 13. If you're having trouble receiving notifications and you updated your iPhone or iPad to iOS 13, follow the steps in this article, which are also documented below:

1. GET UP-TO-DATE

1. Update the Fitbit app.
2. Make sure you installed the latest version of iOS. Tap Settings > General > Software update to see if an update is available.

2. CHECK YOUR BLUETOOTH SETTINGS

1. Tap Settings > Bluetooth.
2. Tap the information icon   next to the name of your Fitbit device.
3. Turn Share System Notifications off and then back on. If you don't see the Share System Notifications option:
   1. Restart your Fitbit device. For more information, see How do I restart my Fitbit device?
   2. Tap Allow when you receive a message on your iPhone or iPad asking if you want your Fitbit device to show notifications.
   3. Tap the information icon   next to the name of your Fitbit device
   4. Turn on Share System Notifications.

3. CHECK YOUR NOTIFICATION SETTINGS

1. Tap Settings in the top-left to return to the Settings page > Notifications.
2.  Make sure Show Previews is set to Always or When Unlocked.
3. Verify the settings for each app that sends notifications:

App	Settings
Calendar	Allow Notifications—On Tap each notification type and verify the settings: Alerts > Notification Center—On Show Previews—Always or When Unlocked
Messages	Allow Notifications—On Alerts > Notification Center—On Show Previews—Always or When Unlocked
Phone	Allow Notifications—On Alerts > Notification Center—On Show Previews—Always or When Unlocked
All other apps	Allow Notifications—On Alerts > Notification Center—On Show Previews—Always or When Unlocked

4. RESTART YOUR PHONE

For instructions, see the Apple help article.

If these steps do not resolve the issue for you, please keep your app up to date, and watch this thread for new information. We apologize for the inconvenience and appreciate your patience while our team works to address this.

[timraven]

Yes...Google, which I'm sure further complicates a solution to this notifications issue

[Karimeawayy]

I couldn’t agree more

[SunsetRunner]

Hello and welcome @pkitscha, @JaredsDad, @RhondaY and @Leashurm 

I have moved your post to this thread here: https://community.fitbit.com/t5/iOS-App/Stopped-seeing-notifications-after-updating-to-iOS-13/td-p/3...

I understand that you’re not receiving notifications at this time. Any and all information on the current status of the notifications can be found here. When updates or fixes to this issue are addressed they will be found here. 
I appreciate your understanding 

[xxPISTOLxx]

I've tried everything time and time again...  Zero luck.  SO FRUSTRATING!

[GEEDAWG]

Yet another Fitbit update today and yet no where closer to getting message notifications. Nothing has changed. I don’t want my messages to be seen - yet it’s the only way I get notifications. I knew , I just knew I should have gotten an Apple Watch. 

[Apartm]

I’d go for it if I were you. That’s what I did. Mine was 199 plus tax at the Apple store and it works great

Sent from my iPhone

[ShiraSmith2]

Absolutely!! There is no good explanation for this. It’s neglect and frankly false advertisement. My box says it receives notifications and it is not doing that now!

Sent from my iPhone

[chefhenry]

Setting up my new Apple Watch now. Fitbit can now be retired. Frustration over.

Sent from my iPhone

[Reagan25]

I have tried all of your suggestions and my Fitbit still does not sync notifications such as text messages. It is syncing when a phone call is coming in.  When can we expect this issue to be resolved?

[Apartm]

You’re going to love your Apple Watch trust me it’s so much better

Sent from my iPhone

[tlskim]

I’m getting an Apple Watch also. My notifications work but only after I leave Fitbit app OPEN and restart my iPhone. Battery life is nonexistent.

Life is a journey not a destination

[Appin]

So, I updated the IOS on my iPhone 7 and the Fitbit OS for my Ionic. As per my previous post I had some initial problems but (touch wood) everything has now been working perfectly for 2 weeks after the changes that I described in my previous post. I don't say this to piss off those of you who are still having problems (sorry) but more to expand a line of thought. My iPhone 7 is no different from anybody else's and my Ionic is no different from anybody else's as well. So why does my setup work and yours doesn't? If you are up to date, we must be running the same software surely? The only difference therefore that I can think of that can be causing problems, must be that there is some difference between my setup which works and yours which doesn't. I wish that there was some way of sharing setups easily so that we could compare settings? Is that possible?

[Amsaw]

It has now been months since you’ve known about this issue... will this ever be resolved? It is a serious issue. If you are not going to resolve it, please let us know. If you are going to resolve it, provide a timeline.

[Amsaw]

And yes, I have tried all the steps, multiple times.

[Kbhakta]

I tried everything it says on here. It is not working for me. Can you help? 

[Sabix]

Exactly!!! Frustrating!!

[ljturnbull]

I have the exact same problem with my Inspire HR. 

[bosmancarla]

Tried all those steps and nothing worked! 
My watch is now useless!

[Michy08]

Mine is the same and it so frustrating, think its time for an upgrade to an Apple Watch

[Robellen]

Again, try going to phone Settings, Bluetooth, hit(i) next to Fitbit and choose Forget This Device. Then back to Fitbit app and choose Notifications. It reconnects with Bluetooth. Worked for me. Hope it works for you