09-22-2019 17:46 - edited 10-10-2019 18:22
09-22-2019 17:46 - edited 10-10-2019 18:22
We are aware of an issue preventing some users from receiving notifications on their iPhone after updating to iOS 13. If you're having trouble receiving notifications and you updated your iPhone or iPad to iOS 13, follow the steps in this article, which are also documented below:
App | Settings |
---|---|
Calendar |
|
Messages |
|
Phone |
|
All other apps |
|
For instructions, see the Apple help article.
If these steps do not resolve the issue for you, please keep your app up to date, and watch this thread for new information. We apologize for the inconvenience and appreciate your patience while our team works to address this.
Answered! Go to the Best Answer.
11-12-2019 07:28
11-12-2019 07:28
Yes...Google, which I'm sure further complicates a solution to this notifications issue
11-12-2019 07:57
11-12-2019 07:57
I couldn’t agree more
11-12-2019 08:02
11-12-2019 08:02
Hello and welcome @pkitscha, @JaredsDad, @RhondaY and @Leashurm
I have moved your post to this thread here: https://community.fitbit.com/t5/iOS-App/Stopped-seeing-notifications-after-updating-to-iOS-13/td-p/3...
I understand that you’re not receiving notifications at this time. Any and all information on the current status of the notifications can be found here. When updates or fixes to this issue are addressed they will be found here.
I appreciate your understanding
11-12-2019 10:51
11-12-2019 10:51
I've tried everything time and time again... Zero luck. SO FRUSTRATING!
11-12-2019 11:02
11-12-2019 11:02
Yet another Fitbit update today and yet no where closer to getting message notifications. Nothing has changed. I don’t want my messages to be seen - yet it’s the only way I get notifications. I knew , I just knew I should have gotten an Apple Watch.
11-12-2019 11:07
11-12-2019 11:07
11-12-2019 11:28
11-12-2019 11:28
11-12-2019 11:32
11-12-2019 11:32
11-12-2019 11:37
11-12-2019 11:37
I have tried all of your suggestions and my Fitbit still does not sync notifications such as text messages. It is syncing when a phone call is coming in. When can we expect this issue to be resolved?
11-12-2019 12:04
11-12-2019 12:04
11-12-2019 12:39
11-12-2019 12:39
11-12-2019 12:59
11-12-2019 12:59
So, I updated the IOS on my iPhone 7 and the Fitbit OS for my Ionic. As per my previous post I had some initial problems but (touch wood) everything has now been working perfectly for 2 weeks after the changes that I described in my previous post. I don't say this to piss off those of you who are still having problems (sorry) but more to expand a line of thought. My iPhone 7 is no different from anybody else's and my Ionic is no different from anybody else's as well. So why does my setup work and yours doesn't? If you are up to date, we must be running the same software surely? The only difference therefore that I can think of that can be causing problems, must be that there is some difference between my setup which works and yours which doesn't. I wish that there was some way of sharing setups easily so that we could compare settings? Is that possible?
11-12-2019 13:26
11-12-2019 13:26
It has now been months since you’ve known about this issue... will this ever be resolved? It is a serious issue. If you are not going to resolve it, please let us know. If you are going to resolve it, provide a timeline.
11-12-2019 13:33
11-12-2019 13:33
And yes, I have tried all the steps, multiple times.
11-12-2019 14:43
11-12-2019 14:43
I tried everything it says on here. It is not working for me. Can you help?
11-12-2019 17:56
11-12-2019 17:56
Exactly!!! Frustrating!!
11-12-2019 19:47
11-12-2019 19:47
I have the exact same problem with my Inspire HR.
11-13-2019 05:37
11-13-2019 05:37
Tried all those steps and nothing worked!
My watch is now useless!
11-13-2019 05:47
11-13-2019 05:47
Mine is the same and it so frustrating, think its time for an upgrade to an Apple Watch
11-13-2019 05:53
11-13-2019 05:53