12-04-2019 15:52 - edited 12-16-2019 14:50
12-04-2019 15:52 - edited 12-16-2019 14:50
Update 12/13/2019: Please ensure you are on the latest iOS version, currently 13.3. Also check out the updated instructions in our notification help article.
This thread is a continuation of our previous discussion on notification issues introduced with iOS 13. If you are experiencing difficulty with your notifications after updating to iOS 13, please carefully follow the steps in this article, which are also documented below.
These steps should resolve the issue when followed correctly. We realize this process can take some time, and encourage you to proceed carefully and deliberately through every step, even if you think you've already done so.
If these steps do not appear to resolve the issue for you, please try them at least once more to be certain, then respond in this thread with specific details about where you were unable to proceed, or what unexpected behavior you are still experiencing.
App | Settings |
---|---|
Calendar |
|
Messages |
|
Phone |
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All other apps |
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For instructions, see the Apple help article.
If these steps do not resolve the issue for you, please keep your app up to date, and double-check the following:
This feature prevents your phone from sending notifications. Verify that Do Not Disturb is off:
Again, if these steps do not work for you, please try them more than once and then let us know specific details about your experience so that we can assist further. Please keep your app up to data and watch this thread for new information.
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01-14-2020
18:03
- last edited on
01-26-2020
17:22
by
LizzyFitbit
01-14-2020
18:03
- last edited on
01-26-2020
17:22
by
LizzyFitbit
Exchanges dont work. They gave me
an option to get a free what I have or 100$ on an upgrade. Got the same
one because im not sinking more money into a product that doesnt work properly. @KateFitbit Y’all need to stop false advertising a feature or fix your glitch. My fitbit hasn’t been working properly since October 2019 and I bought it in April 2019. Should of just bought an Apple Watch. Got a new one and it still doesn’t work and it’s now not auto tracking my exercises. Just did 5 miles on the treadmill and it didn’t track it. Did a 10 mile hike on Saturday and it didn’t autotrack the last hour of my hike.
Moderator edit: word choice and format
01-14-2020 18:10
01-14-2020 18:10
Still not working for me, I have tried countless times in the hope that it will eventually work! What next????
01-14-2020 19:30
01-14-2020 19:30
I have all the steps several times. I still can’t get the “i” to show up next to Blaze when looking at my Bluetooth. There is also no message that pops up on my phone asking about notifications after restarting my Blaze. I tried that several times. This is beyond frustrating and after using and recommending Fitbit for years, I’m about done.
01-14-2020 23:03
01-14-2020 23:03
1/14/2020
Any update to this issue?
I got a new Versa 2 at Christmas. It was receiving texts just fine until a couple of days ago.
I've gone through all the steps carefully 3 different times. Everything is updated.
I bought this directly from Fitbit - I'm thinking about returning it. It was the feature that swayed me to buy this fitness tracker. So frustrating.
01-14-2020 23:04
01-14-2020 23:04
Did a factory reset work??
01-14-2020 23:46 - edited 01-14-2020 23:48
01-14-2020 23:46 - edited 01-14-2020 23:48
Nope factory reset didn’t work for me. I followed Murphy Allen’s steps from page 68 - all working again now, took a couple of times going over the steps
Sent from my iPhone
01-15-2020 04:27
01-15-2020 04:27
01-15-2020 04:28
01-15-2020 04:28
Following your instructions to a "T", has brought back some of my notifications, mainly text for now. Thank-you.
01-15-2020 04:37
01-15-2020 04:37
Done this three times so far and nothing. What is being done to fix the situation, Fitbit?
01-15-2020 05:07
01-15-2020 05:07
If you have an iPhone, you need to delete the app from storage and not on your home screen. That was the key for me.
01-15-2020 05:45
01-15-2020 05:45
Hello. I had the same issue but now can see my messages again. However, as soon as I fixed that problem now my tracker is no longer counting steps at all. I've read every article I can find and can not figure out how to get it to track steps again. Please help.
01-15-2020 05:47
01-15-2020 05:47
I received the Versa 2 for Christmas and it just stopped tracking my exercise Monday. I walked 45 minutes yesterday and today and it shows in my steps and my active minutes and miles but it is not showing up in my exercise activity. Why? My app is current, phone is current I’ve gone through ALL of the suggested steps yesterday and again today because I just finished walking and it’s not tracking. I never in the 2 years I had my Charge 2 had any issues with it. I’m kinda disappointed because I’m BIG on exercise and to have it just stop isn’t acceptable.
01-15-2020 06:47
01-15-2020 06:47
Blonde_Newfie, I did as you suggested and now it is working. Has yours been working steadily since you deleted it from iCloud? Should it be removed from auto backups? So many questions........
01-15-2020 07:33
01-15-2020 07:33
? remove the app from storage? you mean the icloud?
01-15-2020 07:36
01-15-2020 07:36
Its Settings -> General -> iPhone Storage -> Fitbit
01-15-2020 07:37
01-15-2020 07:37
I deleted it from the iPhone Storage
01-15-2020 07:38
01-15-2020 07:38
I'm getting text messages, but not Google Hangouts or Facebook notifications. I'm going to try again, and delete those apps as well.
01-15-2020 07:57
01-15-2020 07:57
Still not working. This has been going on for month and there doesn't seem to be an end insight. Can someone advise on a concrete date when this can be expected to update? I love my fitbit but am looking into other devices if this isn't resolved.
01-15-2020 09:20
01-15-2020 09:20
You are a genius. This is the ONLY thing that worked. You have made the difference between me being happy with this device and chucking the darned thing into the Cut.
01-15-2020 10:03
01-15-2020 10:03
I deleted mine from iCloud storage and it worked for one sync then as usual......No Device Found., So I'm really at a loss.