Stopped seeing notifications after updating to iOS 13

[KateFitbit]

Update 12/13/2019: Please ensure you are on the latest iOS version, currently 13.3. Also check out the updated instructions in our notification help article. 

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This thread is a continuation of our previous discussion on notification issues introduced with iOS 13. If you are experiencing difficulty with your notifications after updating to iOS 13, please carefully follow the steps in this article, which are also documented below.

These steps should resolve the issue when followed correctly. We realize this process can take some time, and encourage you to proceed carefully and deliberately through every step, even if you think you've already done so.

If these steps do not appear to resolve the issue for you, please try them at least once more to be certain, then respond in this thread with specific details about where you were unable to proceed, or what unexpected behavior you are still experiencing. 

1. GET UP-TO-DATE

1. Update the Fitbit app.
2. Make sure you installed the latest version of iOS. Tap Settings > General > Software update to see if an update is available.

2. CHECK YOUR BLUETOOTH SETTINGS

1. Tap Settings > Bluetooth.
2. Tap the information icon     next to the name of your Fitbit device.
3. Turn Share System Notifications off and then back on. If you don't see the Share System Notifications option:
   1. Restart your Fitbit device. For more information, see How do I restart my Fitbit device?
   2. Tap Allow when you receive a message on your iPhone or iPad asking if you want your Fitbit device to show notifications.
   3. Tap the information icon     next to the name of your Fitbit device
   4. Turn on Share System Notifications.

3. CHECK YOUR NOTIFICATION SETTINGS

1. Tap Settings in the top-left to return to the Settings page > Notifications.
2.  Make sure Show Previews is set to Always or When Unlocked.
3. Verify the settings for each app that sends notifications:

App	Settings
Calendar	Allow Notifications—On Tap each notification type and verify the settings: Alerts > Notification Center—On Show Previews—Always or When Unlocked
Messages	Allow Notifications—On Alerts > Notification Center—On Show Previews—Always or When Unlocked
Phone	Allow Notifications—On Alerts > Notification Center—On Show Previews—Always or When Unlocked
All other apps	Allow Notifications—On Alerts > Notification Center—On Show Previews—Always or When Unlocked

 

4. RESTART YOUR PHONE

For instructions, see the Apple help article.

5. DOUBLE-CHECK

If these steps do not resolve the issue for you, please keep your app up to date, and double-check the following:

• DO NOT DISTURB

This feature prevents your phone from sending notifications. Verify that Do Not Disturb is off:

1. On your phone, tap Settings > Do Not Disturb.
2. Make sure Do Not Disturb is turned off. 

• SET UP NOTIFICATIONS IN THE FITBIT APP

1. With your Fitbit device nearby, tap the Today tab   > your profile picture. 
2. Tap your device image > Notifications. Follow the on-screen instructions to pair your Fitbit device to your phone. 
3. Choose the types of notifications you want to receive. Tap App Notifications and choose the apps you want notifications from. 
4. Sync your device.

Again, if these steps do not work for you, please try them more than once and then let us know specific details about your experience so that we can assist further. Please keep your app up to data and watch this thread for new information. 

[thejennduran]

Exchanges dont work. They gave me

an option to get a free what I have or 100$ on an upgrade. Got the same

one because im not sinking more money into a product that doesnt work properly. @KateFitbit Y’all need to stop false advertising a feature or fix your glitch. My fitbit hasn’t been working properly since October 2019 and I bought it in April 2019. Should of just bought an Apple Watch. Got a new one and it still doesn’t work and it’s now not auto tracking my exercises. Just did 5 miles on the treadmill and it didn’t track it. Did a 10 mile hike on Saturday and it didn’t autotrack the last hour of my hike.

Moderator edit: word choice and format

[Teenzlouise]

Still not working for me, I have tried countless times in the hope that it will eventually work! What next???? 

[LRinehart13]

I have all the steps several times. I still can’t get the “i” to show up next to Blaze when looking at my Bluetooth. There is also no message that pops up on my phone asking about notifications after restarting my Blaze. I tried that several times. This is beyond frustrating and after using and recommending Fitbit for years, I’m about done. 

[Woodinville]

1/14/2020

Any update to this issue?

I got a new Versa 2 at Christmas. It was receiving texts just fine until a couple of days ago.

I've gone through all the steps carefully 3 different times. Everything is updated.

I bought this directly from Fitbit - I'm thinking about returning it. It was the feature that swayed me to buy this fitness tracker. So frustrating.

[Woodinville]

Did a factory reset work??

[Teenzlouise]

Nope factory reset didn’t work for me. I followed Murphy Allen’s steps from page 68 - all working again now, took a couple of times going over the steps 

Sent from my iPhone

[Louise143]

No

Louise

[Blonde_Newfie]

Following your instructions to a "T", has brought back some of my notifications, mainly text for now. Thank-you. 

[Thatwolfwitch]

Done this three times so far and nothing. What is being done to fix the situation, Fitbit? 

[Blonde_Newfie]

If you have an iPhone, you need to delete the app from storage and not on your home screen. That was the key for me.

[SLA2]

Hello.  I had the same issue but now can see my messages again.  However, as soon as I fixed that problem now my tracker is no longer counting steps at all.  I've read every article I can find and can not figure out how to get it to track steps again.  Please help.

[Kbkelley423]

I received the Versa 2 for Christmas and it just stopped tracking my exercise Monday. I walked 45 minutes yesterday and today and it shows in my steps and my active minutes and miles but it is not showing up in my exercise activity. Why? My app is current, phone is current I’ve gone through ALL of the suggested steps yesterday and again today because I just finished walking and it’s not tracking. I never in the 2 years I had my Charge 2 had any issues with it. I’m kinda disappointed because I’m BIG on exercise and to have it just stop isn’t acceptable.

[BigZsGirl]

Blonde_Newfie, I did as you suggested and now it is working. Has yours been working steadily since you deleted it from iCloud? Should it be removed from auto backups? So many questions........

[PennyTKD]

? remove the app from storage?  you mean the icloud?

[Blonde_Newfie]

Its Settings -> General -> iPhone Storage -> Fitbit

[Blonde_Newfie]

I deleted it from the iPhone Storage

[Blonde_Newfie]

I'm getting text messages, but not Google Hangouts or Facebook notifications. I'm going to try again, and delete those apps as well.

[muscarellanl]

Still not working. This has been going on for month and there doesn't seem to be an end insight.  Can someone advise on a concrete date when this can be expected to update? I love my fitbit but am looking into other devices if this isn't resolved. 

[StoneFox]

You are a genius. This is the ONLY thing that worked. You have made the difference between me being happy with this device and chucking the darned thing into the Cut. 

[BigZsGirl]

I deleted mine from iCloud storage and it worked for one sync then as usual......No Device Found.,  So I'm really at a loss.