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Stopped seeing notifications after updating to iOS 13

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Update 12/13/2019: Please ensure you are on the latest iOS version, currently 13.3. Also check out the updated instructions in our notification help article


 

This thread is a continuation of our previous discussion on notification issues introduced with iOS 13. If you are experiencing difficulty with your notifications after updating to iOS 13, please carefully follow the steps in this article, which are also documented below.

 

These steps should resolve the issue when followed correctly. We realize this process can take some time, and encourage you to proceed carefully and deliberately through every step, even if you think you've already done so.

 

If these steps do not appear to resolve the issue for you, please try them at least once more to be certain, then respond in this thread with specific details about where you were unable to proceed, or what unexpected behavior you are still experiencing. 

 

1. GET UP-TO-DATE

  1. Update the Fitbit app.
  2. Make sure you installed the latest version of iOS. Tap Settings > General > Software update to see if an update is available.

2. CHECK YOUR BLUETOOTH SETTINGS

  1. Tap Settings > Bluetooth.
  2. Tap the information icon  
     
      next to the name of your Fitbit device.
  3. Turn Share System Notifications off and then back on. If you don't see the Share System Notifications option:
    1. Restart your Fitbit device. For more information, see How do I restart my Fitbit device?
    2. Tap Allow when you receive a message on your iPhone or iPad asking if you want your Fitbit device to show notifications.
    3. Tap the information icon  
       
        next to the name of your Fitbit device
    4. Turn on Share System Notifications.

3. CHECK YOUR NOTIFICATION SETTINGS

  1. Tap Settings in the top-left to return to the Settings page > Notifications.
  2.  Make sure Show Previews is set to Always or When Unlocked.
  3. Verify the settings for each app that sends notifications:
App Settings
Calendar
  • Allow Notifications—On
  • Tap each notification type and verify the settings:
    • Alerts > Notification Center—On
    • Show Previews—Always or When Unlocked
Messages
  • Allow Notifications—On
  • Alerts > Notification Center—On
  • Show Previews—Always or When Unlocked
Phone
  • Allow Notifications—On
  • Alerts > Notification Center—On
  • Show Previews—Always or When Unlocked
All other apps
  • Allow Notifications—On
  • Alerts > Notification Center—On
  • Show Previews—Always or When Unlocked

 

4. RESTART YOUR PHONE

For instructions, see the Apple help article.

 

5. DOUBLE-CHECK

If these steps do not resolve the issue for you, please keep your app up to date, and double-check the following:

 

  • DO NOT DISTURB

This feature prevents your phone from sending notifications. Verify that Do Not Disturb is off:

  1. On your phone, tap Settings > Do Not Disturb.
  2. Make sure Do Not Disturb is turned off. 
  • SET UP NOTIFICATIONS IN THE FITBIT APP
  1. With your Fitbit device nearby, tap the Today tab 
     
     > your profile picture. 
  2. Tap your device image > Notifications. Follow the on-screen instructions to pair your Fitbit device to your phone. 
  3. Choose the types of notifications you want to receive. Tap App Notifications and choose the apps you want notifications from. 
  4. Sync your device.

 

Again, if these steps do not work for you, please try them more than once and then let us know specific details about your experience so that we can assist further. Please keep your app up to data and watch this thread for new information. 

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1,716 REPLIES 1,716

DONE , tried everything recommended.... sending it back .... too much money for things not to work correctly!

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Did all of the above several times over still not working it’s quite irritating at this stage! Is there an updated fix yet?

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I’m thinking the same i sold my Apple Watch for the Fitbit and it’s turned out a disaster I’m sorry now. 

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And now that I put my original message on this post, I'm getting e-mail after e-mail of frustrated Fitbit owners, which I can't change at this point, but we sure as heck aren't going to stop getting Fitbit notifications, just text messages. 

One setting that I did change that has helped (albeit, sporadically, because I'm still not getting all of my text notifications) is to go to Settings >Notifications>Fitbit and under 'options', make sure "Show Previews" is set to 'Always (Default)'.  

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Had mine two days. On its way back to the retailer... 

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In the update someone hacked into my account!!! Sorted going through Fitbit office. Don’t waste any more time. Contact direct 👍🏽😎

Sent from Gina iPhone
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Still doesn’t work for me but thanks for input

Sent from my iPhone
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Affects me too.  Using Versa and iOS 13.3.  Tried the resolution suggestions.  Nothing works.   Primary reason I wear it is for notifications, in particular, when my kids are at work and I don't have my phone near me, so that I can get to my phone to make sure they're ok.    Please fix soon else I'll be switching to competing product.

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Did the factory reset help?

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I’ve tried all the steps 3 times and my Fitbit is still not syncing to my phone HELP!!!

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No... sent it back ...

Sent from my iPhone
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Yup I am returning mine tomorrow and switching to a Samsung smart watch



Sent from my Samsung Galaxy smartphone.
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I would switch this has been going on for over a month



Sent from my Samsung Galaxy smartphone.
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Still isn't working, bye Fitbit.  I am going to a more reliable tracker.

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Have tried everything you have suggested still does not work on my iPhone XS max

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I’m planning to buy a apple this Friday and probably give this to someone I love the fitbit challenge but no notification is bull

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Deleted because it no longer worked

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Is there seriously any progress to fixing this issue??? It’s been awhile now and I’ve had to resort to wearing both an Apple Watch and Fitbit. The Apple Watch really doesn’t compare to Fitbit, your watch blows Apple’s away, but you’re going to end up loosing a lot of customers over something as trivial as software compatibility. Please get this fixed soon!  

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I had to start wearing my Apple Watch as well and honestly Fitbit is so much better, but they are going to end up loosing customers over software compatibility. Seems like such a simple fix but it’s been months now. I heard Fitbit has been bought out by google so I’m starting to wonder if this problem was done on purpose.... 

 

 

Moderator edit: format

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I still can’t get text notifications while on iOS 13.3 , I have tried everything several times.   Fitbit can the Fitbit be returned? 

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