Stopped seeing notifications after updating to iOS 13

[KateFitbit]

Update 12/13/2019: Please ensure you are on the latest iOS version, currently 13.3. Also check out the updated instructions in our notification help article. 

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This thread is a continuation of our previous discussion on notification issues introduced with iOS 13. If you are experiencing difficulty with your notifications after updating to iOS 13, please carefully follow the steps in this article, which are also documented below.

These steps should resolve the issue when followed correctly. We realize this process can take some time, and encourage you to proceed carefully and deliberately through every step, even if you think you've already done so.

If these steps do not appear to resolve the issue for you, please try them at least once more to be certain, then respond in this thread with specific details about where you were unable to proceed, or what unexpected behavior you are still experiencing. 

1. GET UP-TO-DATE

1. Update the Fitbit app.
2. Make sure you installed the latest version of iOS. Tap Settings > General > Software update to see if an update is available.

2. CHECK YOUR BLUETOOTH SETTINGS

1. Tap Settings > Bluetooth.
2. Tap the information icon     next to the name of your Fitbit device.
3. Turn Share System Notifications off and then back on. If you don't see the Share System Notifications option:
   1. Restart your Fitbit device. For more information, see How do I restart my Fitbit device?
   2. Tap Allow when you receive a message on your iPhone or iPad asking if you want your Fitbit device to show notifications.
   3. Tap the information icon     next to the name of your Fitbit device
   4. Turn on Share System Notifications.

3. CHECK YOUR NOTIFICATION SETTINGS

1. Tap Settings in the top-left to return to the Settings page > Notifications.
2.  Make sure Show Previews is set to Always or When Unlocked.
3. Verify the settings for each app that sends notifications:

App	Settings
Calendar	Allow Notifications—On Tap each notification type and verify the settings: Alerts > Notification Center—On Show Previews—Always or When Unlocked
Messages	Allow Notifications—On Alerts > Notification Center—On Show Previews—Always or When Unlocked
Phone	Allow Notifications—On Alerts > Notification Center—On Show Previews—Always or When Unlocked
All other apps	Allow Notifications—On Alerts > Notification Center—On Show Previews—Always or When Unlocked

 

4. RESTART YOUR PHONE

For instructions, see the Apple help article.

5. DOUBLE-CHECK

If these steps do not resolve the issue for you, please keep your app up to date, and double-check the following:

• DO NOT DISTURB

This feature prevents your phone from sending notifications. Verify that Do Not Disturb is off:

1. On your phone, tap Settings > Do Not Disturb.
2. Make sure Do Not Disturb is turned off. 

• SET UP NOTIFICATIONS IN THE FITBIT APP

1. With your Fitbit device nearby, tap the Today tab   > your profile picture. 
2. Tap your device image > Notifications. Follow the on-screen instructions to pair your Fitbit device to your phone. 
3. Choose the types of notifications you want to receive. Tap App Notifications and choose the apps you want notifications from. 
4. Sync your device.

Again, if these steps do not work for you, please try them more than once and then let us know specific details about your experience so that we can assist further. Please keep your app up to data and watch this thread for new information. 

[Dizzydancer83]

Yeah don’t buy it, I bought it for this reason for emergencies 😡

[Dizzydancer83]

Is anyone on iOS 13.3 with this issue?

[Badlands19]

To all of you, that cant make this work.  Although not perfect, this "fix" works.

All to many people are saying so.

So, if you are not getting it to work, you are doing it wrong!

You are not commited to the solution, and not deleting your settings, (after doing so, it will work forever), or you are not checking the right boxes.

This Works!!

I just now, had to factory reset my Ionic because of the alarm icon was missing. 

It came back.

After that, added the watch in fitbit app, and notification is working.  With the IOS notifications setting "when unlocked".

It just plain works.

Do it right.  IOS is the same on all IOS devices.

It just works!

Read the instructions, and dont complain, if you dont follow it through.

Elvis is out!

[Badlands19]

It has nothing to do with location.  But thanks anyways.

[Badlands19]

It is fixed! Read my description.  It works.

[Badlands19]

Read the instructions of my fix again, and do it.  It works.  Because if it works for me, and many others, it works for all, if they just do it right!

It works!

IOS is the same all over, and for I have no problems with it "only" working with the settings "when unlocked"

It works!

[CM1964]

My brand new FB versa lite is stuck in the Data not Cleared mode and nothing either online or through the help online works.  Thinking of returning. 

[Debtul]

Took it back and got a google Gen 5! Love it and way bettet



Sent from my Samsung Galaxy smartphone.

[NickConnolly]

Well I’m glad it worked for you it very much did not work for me. Right down to a factory reset and full uninstall-reinstall of the app.

bought an Apple Watch yesterday. It has some amazing features:

1. It tells the time unlike my Ionic 

2. It syncs with my phone unlike my Ionic

Joy!

[jclark94]

I did these as well. I have been doing them for months and still no change. I am now getting notifications that say turn on "share system notifications" by my bluetooth and I have it on already. I have tried turning it off and then back on. Still no notifications to my watch.

[CM1964]

I called. They are replacing my Fitbit device as it is faulty. Suggest you do so as well.

[Doubtful]

Done everything and still not working 

[samala75]

who did you call? 

[Mval11]

I’ve spent 2 days trying to update this Fitbit and I wish I would’ve known this before purchasing. I’m giving it one more try then returning it if I can’t get it to link to my iPhone e

[Susie8787]

I just purchased my new versa 2 and I do not receive text alerts. I have tried all the troubleshooting directions 3 times and nothing. Please help! I feel like I just purchased a defective device 

[Chargus14]

I have gone through all the steps multiple times. All notifications are on and my iPhone and Fitbit app is up to date. Still not receiving any notifications from my iPhone. My Fitbit won’t even tell me when I’ve hit my step goal or my reminders to walk every hour. 

[Tchav]

Still not working. I have followed all of these steps multiple times with no issue, but no resolve. 

[smw713]

Bought a brand new Fitbit after my original one was stolen. My phone automatically updated to iOS 13.3 today and now all text notifications are off. Calls work just fine. I have tried all these steps two times through 

[Shabz160394]

I am still able to still see notifications after updating however my Versa has stopped tracking everything. It does not count steps or sleep or anything else. I have updated the app, updates my phone, I have restarted my Versa, tried a different clock face even factory resetting my Versa and it still has not helped. 

[Mval11]

3 days and I cannot pair my new Fitbit to my iPhone 8. I have the masters software, turned devices off various times including blue tooth. It’s not on do not disturb. Have them charged and charging over night tried 3 times. It’s just not syncing... I’m so disappointed , I feel like last option is to return this Fitbit but upset bc I really liked and needed it .. what am I doing wrong???