12-04-2019 15:52 - edited 12-16-2019 14:50
12-04-2019 15:52 - edited 12-16-2019 14:50
Update 12/13/2019: Please ensure you are on the latest iOS version, currently 13.3. Also check out the updated instructions in our notification help article.
This thread is a continuation of our previous discussion on notification issues introduced with iOS 13. If you are experiencing difficulty with your notifications after updating to iOS 13, please carefully follow the steps in this article, which are also documented below.
These steps should resolve the issue when followed correctly. We realize this process can take some time, and encourage you to proceed carefully and deliberately through every step, even if you think you've already done so.
If these steps do not appear to resolve the issue for you, please try them at least once more to be certain, then respond in this thread with specific details about where you were unable to proceed, or what unexpected behavior you are still experiencing.
App | Settings |
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Calendar |
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Messages |
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Phone |
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All other apps |
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For instructions, see the Apple help article.
If these steps do not resolve the issue for you, please keep your app up to date, and double-check the following:
This feature prevents your phone from sending notifications. Verify that Do Not Disturb is off:
Again, if these steps do not work for you, please try them more than once and then let us know specific details about your experience so that we can assist further. Please keep your app up to data and watch this thread for new information.
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01-22-2020 11:51
01-22-2020 11:51
DONE , tried everything recommended.... sending it back .... too much money for things not to work correctly!
01-22-2020 13:14
01-22-2020 13:14
Did all of the above several times over still not working it’s quite irritating at this stage! Is there an updated fix yet?
01-22-2020 13:50
01-22-2020 13:50
I’m thinking the same i sold my Apple Watch for the Fitbit and it’s turned out a disaster I’m sorry now.
01-22-2020 13:50
01-22-2020 13:50
And now that I put my original message on this post, I'm getting e-mail after e-mail of frustrated Fitbit owners, which I can't change at this point, but we sure as heck aren't going to stop getting Fitbit notifications, just text messages.
One setting that I did change that has helped (albeit, sporadically, because I'm still not getting all of my text notifications) is to go to Settings >Notifications>Fitbit and under 'options', make sure "Show Previews" is set to 'Always (Default)'.
01-22-2020 13:55
01-22-2020 13:55
Had mine two days. On its way back to the retailer...
01-22-2020 13:57
01-22-2020 13:57
01-22-2020 14:03
01-22-2020 14:03
01-22-2020 14:04
01-22-2020 14:04
Affects me too. Using Versa and iOS 13.3. Tried the resolution suggestions. Nothing works. Primary reason I wear it is for notifications, in particular, when my kids are at work and I don't have my phone near me, so that I can get to my phone to make sure they're ok. Please fix soon else I'll be switching to competing product.
01-22-2020 14:13
01-22-2020 14:13
Did the factory reset help?
01-22-2020 15:38
01-22-2020 15:38
I’ve tried all the steps 3 times and my Fitbit is still not syncing to my phone HELP!!!
01-22-2020 15:56
01-22-2020 15:56
01-22-2020 16:01
01-22-2020 16:01
01-22-2020 16:02
01-22-2020 16:02
01-23-2020 07:49
01-23-2020 07:49
Still isn't working, bye Fitbit. I am going to a more reliable tracker.
01-23-2020 08:46
01-23-2020 08:46
Have tried everything you have suggested still does not work on my iPhone XS max
01-23-2020 10:45
01-23-2020 10:45
I’m planning to buy a apple this Friday and probably give this to someone I love the fitbit challenge but no notification is bull
01-23-2020 10:48 - edited 01-23-2020 13:59
01-23-2020 10:48 - edited 01-23-2020 13:59
Deleted because it no longer worked
01-23-2020 11:38
01-23-2020 11:38
Is there seriously any progress to fixing this issue??? It’s been awhile now and I’ve had to resort to wearing both an Apple Watch and Fitbit. The Apple Watch really doesn’t compare to Fitbit, your watch blows Apple’s away, but you’re going to end up loosing a lot of customers over something as trivial as software compatibility. Please get this fixed soon!
01-23-2020 11:41 - last edited on 01-24-2020 15:31 by LiliyaFitbit
01-23-2020 11:41 - last edited on 01-24-2020 15:31 by LiliyaFitbit
I had to start wearing my Apple Watch as well and honestly Fitbit is so much better, but they are going to end up loosing customers over software compatibility. Seems like such a simple fix but it’s been months now. I heard Fitbit has been bought out by google so I’m starting to wonder if this problem was done on purpose....
Moderator edit: format
01-23-2020 13:00
01-23-2020 13:00
I still can’t get text notifications while on iOS 13.3 , I have tried everything several times. Fitbit can the Fitbit be returned?