12-04-2019 15:52 - edited 12-16-2019 14:50
12-04-2019 15:52 - edited 12-16-2019 14:50
Update 12/13/2019: Please ensure you are on the latest iOS version, currently 13.3. Also check out the updated instructions in our notification help article.
This thread is a continuation of our previous discussion on notification issues introduced with iOS 13. If you are experiencing difficulty with your notifications after updating to iOS 13, please carefully follow the steps in this article, which are also documented below.
These steps should resolve the issue when followed correctly. We realize this process can take some time, and encourage you to proceed carefully and deliberately through every step, even if you think you've already done so.
If these steps do not appear to resolve the issue for you, please try them at least once more to be certain, then respond in this thread with specific details about where you were unable to proceed, or what unexpected behavior you are still experiencing.
App | Settings |
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Calendar |
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Messages |
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Phone |
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All other apps |
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For instructions, see the Apple help article.
If these steps do not resolve the issue for you, please keep your app up to date, and double-check the following:
This feature prevents your phone from sending notifications. Verify that Do Not Disturb is off:
Again, if these steps do not work for you, please try them more than once and then let us know specific details about your experience so that we can assist further. Please keep your app up to data and watch this thread for new information.
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01-25-2020 08:15
01-25-2020 08:15
01-25-2020 08:15
01-25-2020 08:15
These issues continue to happen. Nearly every week I have missing data , which is just rubbish when you are trying to monitor your situation. I have tried the process described sometime they work other times they don’t. It’s time Fitbit got there act together the charge enough for the watches but once they have your money they don’t care
01-25-2020 08:40
01-25-2020 08:40
I have done this multiple times and still not working. I Just got the versa 2 and I have an iPhone 10. I get no text notifications what so ever. This is so frustrating. Might end up having to return it cost to much money for it to not work correctly.
01-25-2020 09:28 - edited 01-25-2020 11:25
01-25-2020 09:28 - edited 01-25-2020 11:25
I have an Inspire HR Fitbit and an Iphone IOS13.3..I have tried everything suggested and still cannot connect to Bluetooth ...therefore cannot receive notifications. What next? Thanks
01-25-2020 09:42
01-25-2020 09:42
01-25-2020 11:14
01-25-2020 11:14
All of this is done and still nothing. I experience this with the blaze and the ionic. Sorry to say but I am switching to another user apple or Samsung,
01-25-2020 11:24
01-25-2020 11:24
Good idea ... I may have to do the same...SO frustrating ! They had better fix it up or they will definitely lose market share.
01-25-2020 13:04
01-25-2020 13:04
I tried it 4 times a day for a week. It’s a waste of time. I want a refund. This is my 3rd fitbit. Now I want a refund.
01-25-2020 13:16
01-25-2020 13:16
I've tried all these steps and it's not working. Very frustrated. Please provide additional support.
01-25-2020 14:06
01-25-2020 14:06
01-25-2020 15:16
01-25-2020 15:16
I’ve tried to get my text notifications on my Fitbit inspire hr for months now and still not working. I can get everything else including phone calls but it keeps vibrating while I’m on the phone. It’s extremely annoying. Makes me want to just throw it away completely
01-25-2020 15:53
01-25-2020 15:53
Great...glad that worked for you ! I have just been on live chat with them for an hour ...no luck 😓
01-25-2020 15:54
01-25-2020 15:54
I totally understand the feeling! 😓
01-25-2020 20:14
01-25-2020 20:14
Have gone thru all steps a couple of times. No luck. It appears to me that bluetooth does not continue to stay connected for Inspire HR. Could that be part of my problem. It’s connected but drops off only for the Inspire HR.
01-25-2020 20:26
01-25-2020 20:26
I have an Inspire HR. Worked pretty good for notifications until the latest update. Hope they get this figured out soon. I’ve gone thru the fix 2x’s and it does not work. i ‘m using an iphone 11. More problems than when I had the 6S. Just got new phone in December.
01-25-2020 20:47
01-25-2020 20:47
I have exactly the same problem...very frustrating ! I was on Live Chat with Fitbit for an hour ...they offered the usual fixes ...no success. What to do? They really DO have to figure this out !
01-26-2020 01:51
01-26-2020 01:51
Hey KateFitBit, so, this worked, for a brief moment, very well. But now, I couldn't even describe the behavior. Calls come through for the majority of the time. Text messages kinda-sorta too. But What'sApp, sometimes, real-time. Sometimes not. Sometimes later... Other notifications never come trough. So.
01-26-2020 05:24
01-26-2020 05:24
01-26-2020 05:29
01-26-2020 05:29
01-26-2020 07:44
01-26-2020 07:44
Nothing worked ! No notifications ever ! Totally unacceptable... I DO NOT recommend Fitbit