Syncing issues after updating to iOS 13

[amrl]

I downloaded the latest iOS version 13.0 and now my Charge 2 will not sync. please help

Moderator edit: updated subject for clarity

[LaurenMH90]

Same issue ! 
I solved it by going to your phone settings, go down to fitbit, and turning on Bluetooth from there. Hope that helps! 

[Higgseybaby]

I have tried this! It looks s already on. I have switched off and on again but it makes no difference


Sent from my iPhone

[SherHag]

Thanks for your response. At this point I gave tried just about everything you suggested, except removing the app & reinstalling.

Right now I don’t even have my Charge 3 set up in the app. I removed it, and every time I try to set up again, it says I have to allow Bluetooth. But from my iPhone settings forBluetooth, it is not seeing the Fitbit.

I will try deleting & reinstalling the app...then see if I can set up my charge 3 again.

Thx again!

Sent from my iPhone

[Jennif4]

@SherHag 

Try deleting the app and reinstalling it. This worked for me. 

hope this helps 

[smithe]

This is what I did:

1. Click Settings on your iPhone 

2. Select Notifications (I have the “Show Previews when unlocked option selected at the top of the screen)

3. Scroll down and select Messages 

4. Select Show Previews and (temporarily) choose “Always” then exit out. 
5. Send yourself or have someone send you a test text message. If your Fitbit then shows the text notification, go back into Show Previews and change it back to “When Unlocked Default”

6. Have another test text message sent.

[HWfromCary]

Had the same issue with the Bluetooth message and other solutions suggested here didn’t work for me either. Bluetooth was already enabled on my phone. What finally worked was I opened up the Fitbit app under Settings. You get an option to turn Bluetooth on for the specific Fitbit app. That worked!  Synced immediately!  Hope this helps! Good luck all!

[pkitscha]

I'm having the same issue!  It's very frustrating!  Please fix this issue as soon as possible.

[Nickiyogagirl]

I believe I’ve tried it all and nothing seems to work. Hope you get it resolved on your end or give more options. Almost regretting the update. I can close the app, but how to you shut down the Fitbit itself? Or can you? Need more information! Thanks~Nicki 

[Nickiyogagirl]

Got it working through the “settings icon on the iPhone. I then scrolled down to Fitbit. Open that and see if it’s Bluetooth is on. That was the only way it worked. It may say it’s connected, through just looking at the Bluetooth setting in settings, but you have to actually scroll down to the Fitbit box, open it, and do it manually that way. Hope this works. All that other advice didn’t work at all. 

[pkitscha]

Hello and thank you for the suggestion, it worked out well!

[MJO57]

Neither my Inspire or Charge 2 will sync! Get the same message about bluetooth. AARRGGHHH!

[ScorpioGirl15]

Thanks, but I did try that. Also tried resetting my Charge 2. Hopefully an update will come out soon to fix this prob.

Thank you,

Moderator edit: personal info removed

[Sharon333]

Tried 5 step program (multiple times) with old Flex model after having worked with online help desk for an hour but Flex will not connect. iPhone Bluetooth search does not see Flex. As with other reports, all was well before iOS 13.1.2

[Gigi_f]

Mine is doing the same did you have a resolution yet?

[lsmlsm]

Hi, i’d followed the steps but 1. my charge 3 cannot be detected on my iphone at bluetooth settings 2. my fitbit app is still showing bluetooth is not avail (it’s on). Please help! 

[SherHag]

That did the trick! Thank you!

[HWfromCary]

Try opening the app under Settings. You should get an option to turn on Bluetooth from there. Hope it works for you.

Sent from my iPhone

[HWfromCary]

Try opening the app under Settings. You should get an option to turn Bluetooth on from there. Hope it works for you.

Sent from my iPhone

[lsmlsm]

Oh yes! That’s the missing link! Thank you so much! 🙌🏼😆

[Jcnaga]

Just got an iPhone 11 and running ios13.  After deleting the Fitbit app and reinstalling it, it updates the firmware in my Versa.  My phone connects Bluetooth to the Versa and syncs just fine.  I have received alerts when someone is calling, but NONE for texts and reminders.  How weird is that?