I even bought a new phone when I had the same problem. Two months on and still my Charge 3 doesn’t sync unless it is plugged in, on charge, and re-booted, and even then takes several attempts. It then immediately loses the pairing again and doesn’t sync again. It is absolutely useless and very frustrating.
I have tried every single fix and I’ve had enough of hearing from Fitbit who keep repeating the same fixes. The problem is widespread since the last Apple update which interfered with syncing for many, but not all, Fitbit customers. Fitbit are aware of this and keep saying that they’re working on it and to be patient. I think it’s an absolute disgrace that it has taken 2 months and still no solution or proper apology with an estimated time for a solution, and no real widespread acknowledgement that this is a problem for many, many customers so lots of people (like me) have spent hours trying to fix Fitbit trackers which won’t work whatever we do, until the overall problem with the last iOS update is sorted.
Shame on Fitbit for not being honest with its customers. I’ve now heard of customers who have this problem, taking back their newer Fitbit trackers and getting other brands instead. Good for them. Fitbit should take care of its customers better.
Sent from my iPad
