Unable to set up tracker on iOS see: HTTP.error 0

[KateFitbit]

Update 1/31/2018: Hi Everyone - this issue was resolved in the recent update 2.45, please update your app if you are experiencing this. If you continue to have this issue, please let me know. 

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Hi Everyone, I merged a few threads together. We have received reports that some IOS users are unable to set up their tracker and are seeing an HTTP.error 0 message. Our engineers are aware of the issue and are currently working on a fix. Thank you for your reports at this time! 

[C_Smith]

Fitbit told me to remove my device from my account.  I did that and now cannot get the device to reconnect to my account.  Getting the “400”error. 

[KK0950]

Same here

Get Outlook for iOS

[Larry007]

Just bought a new Fitbit Charge 2.  Just like a number of other people, I was unable to pair the device to my iPhone 6s.  It consistently failed with an HTTP error 403 message.  I was online chatting with the support team and then got on the telephone - but they couldn't help make it pair.  Finally, they suggested I return the device to the store where I purchased it and get a replacement.  I am not optimistic about the replacement working!  I am current on my iOS upgrades, which is iOS 11.1.2, and am wondering if maybe Fitbit isn't yet up to speed with that release...?

Anyway, this hasn't been a very fun experience.  I've wasted the entire day trying to synch my device, only to be told by customer support to "return it"...  Very frustrating.

[chillnez55]

Tried to pair via wifi, which wouldn’t work. Once I was able to get into cellular service, it paired with no problem. I was able to go back to wifi, and it continued to work.

Connie

[Larry007]

Thanks, Connie.  Glad you found a way to make it work.

As for me, I think I'm done with FitBit.  I'm returning my device and will go with another brand.

[Rosie45]

I had to. Make you account to sync my charge2. So have 2 accounts now. Deferent emails.

[Resendezgt]

The same thing happened to me as it did to c_smith. Still can not connect. I can see my steps on my Fitbit as it still works, but not on my phone....

[Aravindarvapala]

Dear fitbit team 

   I have iPhone 6s in my phone fitbit app my blaze was connected but it is not syncing from 10 days three days back I removed and connected back but blaze is not connecting back error showing (0peration could not be completed (com.fitbit.HTTP.error403)....

        i restart my blaze and rebooted my phone reset my phone I connect through strong network 

   Still not getting connected to app..

i was very fraustated about your services why each and every time happened like this....

[Azbaldy]

Fitbit hasn’t worked well since iOS 11 install. Are you ever going to fix it??

[Hyde]

I am not finding the FitBit app in the apple store.  I too am no longer able to sync my fitbit to my apple phone.   I just bought a fitbit for my daughter for Christmas.  It looks like I will be returning it.  

[Perri]

You said you were working on a fix in September - it's now December and I still can't pair my flex 2 with my new iPhone 8. Not good enough.

[Nam71429]

Wish u luck

[Dervari]

Three months and still no resolution?  Your IOS developers need to be herded up and fired.  

[ingunn1937]

Hi Kate,

Is there a secret to setting up a Zip on a Macbook Pro?  I`ve tried several times and keep getting ´An unknown error has occurred´.  I´m only with my mother in law for another day, the zip was a gift for her 80th birthday and I´ve tried several times to setup the device but no luck - please help!!! 🙂

thanks,

Rohan 

[Nam71429]

Hope u could fix it

[allaisa]

My wife has ALTA HR.  Her phone is Iphone 6+.  I am unable to install the tracker on her phone.  My phone is Iphone 7+ .   I am able to install Alta HR on my phone without any problem (which means I am following the procedure correctly).  It also have Ionic which is connected to my phone.

When i try from her phone it keeps searching but does not find the Alta HR from her phone.   

[CCaesar]

Had the same situation with a Charge 2 old iphone 6 not running ios 11 and new iphone 8 running ios 11.

I tried rebooting phone, removing device, removing app, each done more than once and finally the app paired with my phone! I suggest turning off the old phone while trying to get the new phone to find your device.

Good luck!

[cherry369]

my Surge firstly couldnt track then i tried to reset the surge and remove the device from my account and add it back. however the surge cannot be detected via bluetooth even i tried to follow all the instruction u listed above. what can i do now?

appreciated yr advice. 

[trixie123]

I am having a similar issue. SO FRUSTRATING. my device wasn't working, band broken, second time this has happened. Have been trying to set up my replacement device all evening and its so frustrating. I am starting to think it would be more useful to change to a completely different company. Whats the point of replacement trackers if they don't work either? 

[Nam71429]

Hi. Good morning

i was using my Fitbit for long time then now I’m uaing the Fitbit flex 2 and I haven’t had problems with this one, totally different both of them but I’m getting use to this second one , I don’t have problems with it , I just make sure to charge it every 2nd day.