09-16-2019 14:18 - edited 09-17-2019 09:39
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09-16-2019 14:18 - edited 09-17-2019 09:39
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Update 9/17/2019: We have released iOS app version 3.6.1 to all users. Please update your app to this version. It is recommended to all experiencing continuous crashes and should resolve this issue.
Hi Everyone - I've merged several posts together.
We're aware of an issue that may cause some iOS users to experience a continuous crash when trying to open the app after updating to version 3.6.
To resolve this, please try to uninstall and reinstall the app from the app store. Even if you have tried this previously, please try again.
If this does not work, our team is working to resolve it and hope to have a fix soon. Be sure to keep your Fitbit device and app up-to-date to ensure you receive the quickest resolution.
We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.
Actively managing your weight? Find accountability buddies on the Manage Weight board
Answered! Go to the Best Answer.
09-16-2019 14:25
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09-16-2019 14:25
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lol i this got my versa 2 and i cant even start useing it in tell they fix the app for now i got a nic paperwight that i cant used yet
not cool lol

09-16-2019 14:25
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09-16-2019 14:25
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Same problem with my new Ionic. Worked fine until IOS version 12.4.1 installed. On hol.d on phone for over 10 minutes so far. Perhaps should have upgraded to Apple Watch
09-16-2019 14:26
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09-16-2019 14:26
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The same. App attempts to open then closes. Happened immediately after update.
09-16-2019 14:26
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09-16-2019 14:26
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Sent from my iPad

09-16-2019 14:27
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09-16-2019 14:27
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Yup - though my is with a nee replacement that crashed everything 😤😤

09-16-2019 14:27
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09-16-2019 14:27
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Bought the Versa 2 today and now my Fitbit app will not open. All updates have been done.
09-16-2019 14:27
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09-16-2019 14:27
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Several restarts of tracker and app deleted and reinstalled and suddenly started to detect the tracker and working for now. Kept on tapping the screen for the second before it crashed and it came back. Think it is a Fitbit system issue but not sure why that stopped my tracker being detected by Bluetooth on 2 devices
09-16-2019 14:28
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09-16-2019 14:28
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Same problem.
iOS 12.4.1
iphone 8
deleted app
reinstalled app
restarted phone
Still crashing

09-16-2019 14:28 - edited 09-16-2019 14:36
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09-16-2019 14:28 - edited 09-16-2019 14:36
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Hasn’t updating to the new version caused this problem! Once fixed I think I’d be too scared to update again! Can you not release the 3.5 app back to the App Store?

09-16-2019 14:31
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09-16-2019 14:31
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I’ve just tried what you said and still no luck for me but thanks for the heads up

09-16-2019 14:31
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09-16-2019 14:31
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I am in the exact same boat! I’ve been trying for hours with no luck. App just keeps crashing

09-16-2019 14:32
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09-16-2019 14:32
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Any update on this I’ve have just purchased Aspire and now app just crashes! Can’t even set it up?

09-16-2019 14:33
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09-16-2019 14:33
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Exact same issue. Going to send back tomorrow

09-16-2019 14:33
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09-16-2019 14:33
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Deleting, restarting phone and reinstalling app did not work on my IPhone or my IPad.
Not Happy right now.

09-16-2019 14:33
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09-16-2019 14:33
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Mine too. App will start and then shut down. The length of time it stays open seems random It frequently closes within a second of starting but has also stayed running for 20-30 seconds before closing. Coupled with the recent hardware issues, this feels like a sick joke (and the joke is on me)
iPhone 8
v. 12.4.1
09-16-2019 14:33
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09-16-2019 14:33
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Sad to see I'm not the only one with this issue 😞 Customer support doesn't seem to be much help so far either. I ordered the 'amazon exclusive' color...could that be the issue?

09-16-2019 14:34
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09-16-2019 14:34
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Very frustrating that so many people are having problems. Doesn't look good for Fitbit. I don't blame people for taking them back. There's too much competition out there to keep something that's difficult to get started.

09-16-2019 14:35
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09-16-2019 14:35
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I just tried to sync my new Charge 3 and the app crashed. I tried deleting and reinstalling but that doesn’t help. The app worked ok till I tried to sync the new tracker. I’m using an iPhone XR

09-16-2019 14:36
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SunsetRunner
09-16-2019 14:36
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Uninstalled and reinstalled the app following iOS upgrade as suggested.
This does not resolve the issue.

09-16-2019 14:37
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09-16-2019 14:37
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If I were an iPhone user, I would definitely choose the Apple watch. I don't like that it needs charging basically every day, but the other features are very appealing. Hoping someday there's an Android compatible smartwatch with similar features (along with Alexa integration).

