iOS app crash 3.6

[KateFitbit]

Update 9/17/2019: We have released iOS app version 3.6.1 to all users. Please update your app to this version. It is recommended to all experiencing continuous crashes and should resolve this issue. 

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Hi Everyone - I've merged several posts together. 

We're aware of an issue that may cause some iOS users to experience a continuous crash when trying to open the app after updating to version 3.6.

To resolve this, please try to uninstall and reinstall the app from the app store. Even if you have tried this previously, please try again. 

If this does not work, our team is working to resolve it and hope to have a fix soon. Be sure to keep your Fitbit device and app up-to-date to ensure you receive the quickest resolution.

We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

[snow755]

lol  i this  got my  versa 2  and i cant even  start useing it  in tell they fix the app    for now i got  a nic paperwight    that i  cant  used  yet 

not  cool lol

[RalphMak]

Same problem with my new Ionic.  Worked fine until IOS version 12.4.1 installed.  On hol.d on phone for over 10 minutes so far.  Perhaps should have upgraded to Apple Watch

[Ixtapa]

The same.  App attempts to open then closes.  Happened immediately after update.

[MaryMV]

Could be, hope Fitbit fixes it soon!

Sent from my iPad

[Nicole-unhappy]

Yup - though my is with a nee replacement that crashed everything 😤😤

[cthurman]

Bought the Versa 2 today and now my Fitbit app will not open. All updates have been done.

[Wendy0811]

Several restarts of tracker and app deleted and reinstalled and suddenly started to detect the tracker and working for now. Kept on tapping the screen for the second before it crashed and it came back. Think it is a Fitbit system issue but not sure why that stopped my tracker being detected by Bluetooth on 2 devices 

[Susanmc63]

Same problem.

iOS 12.4.1

iphone 8

deleted app

reinstalled app

restarted phone

Still crashing

[Paella1411]

Hasn’t updating to the new version caused this problem! Once fixed I think I’d be too scared to update again! Can you not release the 3.5 app back to the App Store? 

[Whitel92]

I’ve just tried what you said and still no luck for me but thanks for the heads up 

[Kerrischultz]

I am in the exact same boat! I’ve been trying for hours with no luck. App just keeps crashing 

[Emma85B]

Any update on this I’ve have just purchased Aspire and now app just crashes! Can’t even set it up? 

[Kerrischultz]

Exact same issue. Going to send back tomorrow 

[Debbi624]

Deleting, restarting phone and reinstalling app did not work on my IPhone or my IPad.

Not Happy right now. 

[DSmitty]

Mine too. App will start and then shut down. The length of time it stays open seems random It frequently closes within a second of starting but has also stayed running for 20-30 seconds before closing. Coupled with the recent hardware issues, this feels like a sick joke (and the joke is on me)

iPhone 8

v. 12.4.1

[MsHeddinger]

Sad to see I'm not the only one with this issue 😞 Customer support doesn't seem to be much help so far either. I ordered the 'amazon exclusive' color...could that be the issue?

[ssnino]

Very frustrating that so many people are having problems.  Doesn't look good for Fitbit.  I don't blame people for taking them back.  There's too much competition out there to keep something that's difficult to get started.

[Ldc2667]

I just tried to sync my new Charge 3 and the app crashed. I tried deleting and reinstalling but that doesn’t help. The app worked ok till I tried to sync the new tracker. I’m using an iPhone XR

[SunsetRunner]

Uninstalled and reinstalled the app following iOS upgrade as suggested.

This does not resolve the issue. 

[ssnino]

If I were an iPhone user, I would definitely choose the Apple watch.  I don't like that it needs charging basically every day, but the other features are very appealing.  Hoping someday there's an Android compatible smartwatch with similar features (along with Alexa integration).