iOS app crash 3.6

[KateFitbit]

Update 9/17/2019: We have released iOS app version 3.6.1 to all users. Please update your app to this version. It is recommended to all experiencing continuous crashes and should resolve this issue. 

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Hi Everyone - I've merged several posts together. 

We're aware of an issue that may cause some iOS users to experience a continuous crash when trying to open the app after updating to version 3.6.

To resolve this, please try to uninstall and reinstall the app from the app store. Even if you have tried this previously, please try again. 

If this does not work, our team is working to resolve it and hope to have a fix soon. Be sure to keep your Fitbit device and app up-to-date to ensure you receive the quickest resolution.

We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

[SunsetRunner]

Ok I reinstalled the app and now it's working. Uff

[MarionBC]

Did you lose any data?


Sent from my iPhone

[MCOLLIN]

No

Met vriendelijke groeten,

Marc

[SunsetRunner]

I didn't lose any data. everything is okay after reinstalling

[Weedy1110]

Uff? That’s what I said!!

[Tonyjj]

Hello how are you doing today

[KickyKay]

Same issue but it was crashing BEFORE I did the IOS update for my iphone 7. Then I did the update and it continues to crash. Only way I can open it is to delete app then download app from app store. It will then open once and show my data/let me use but if I close it and try to open again I have to delete it all over again. Frustrating!

[Frannitz]

I was fixed last night and now it stopped working.

[Eb1319]

Update that crashed app this morning was frustrating, but I’m really happy that a new update today resolved the problem!  Quick response Fitbit!  Thanks 🙂

[KickyKay]

What update fixed it this morning? It still crashed on me. How did you get an fix from Fitbit? Thank you.

[BikerPLA]

I just uninstalled/reinstalled. Now running v3.6.1. So far, it's working and all my data is there.

[Kwray59]

Yes

[tenman]

same problem. uninstalled/reinstalled just now (9/17, 7:25am), up and running again.

[Dfog]

Long time Apple phone watch user thinking I would give Versa 2 a try only to land in app crashing land.  Bummer I can’t actually use the watch that arrived yesterday.  It looked nice.  

[9Poodles]

I just installed an update on my iPhone that was available this morning. The app now opens but it says 'No Internet Connection' which is not true. Steps update if you open and close but no other features are functional.

[Jerry5567]

So I deleted and reinstalled it then has you sign back in and data is there. I closed and reopened and all is good. Whew!

[CarmHH]

Updated the app this morning and it’s working fine so far. Thanks for all the suggestions and help. 

[Happyplace]

How do you uninstall the app

[Jerry5567]

For iPhone press the icon then all your icons “jiggle” with plus signs above them. Tap on he plus sign then either wait for them to stop or press power button once

then go to App Store to download the app & sign in 

[Happyplace]

Thank you