"Unable to load your goals"

[magidin]

The app says it is "Something went wrong. Unable to load your goals" since yesterday. 

This on top of the months-long issue of it not showing old previous days totals for months now. (I'm on a 1650 day step streak, and this looks likely to lose it because you continue to fail to fix the app).

iOS app for iPad, version 4.41.

[HLaiben]

Will I lose all my data if I delete and reinstall app?

[steaksauce]

I did the app uninstall/reinstall and all my historical data remained there

[HLaiben]

How do I uninstall and reinstall the app?
Sent from my iPhone

[Cazza12]

I didn’t lose any history

[Suejgee]

Uninstalled, reinstalled, rebooted, turned off, turned on, still doesn’t work. It’s annoying, I live by this thing, but maybe that’s pathological in and if itself.

[l-savage]

I have also been having this issue ‘something went wrong unable to log goals’. Have deleted and reinstalled app- didn’t work. 

my app is also logging my weight every single day even though I didn’t log it and it’s not connected to any other apps! 

does Fitbit ever fix anything?? 

[Suejgee]

Hi, I’m glad it’s not just me. 

Moderator Edit: Word choice

[AugustSchwarz]

Do you delete the Fitbit app then reinstall? Or is there a different way to uninstall then reinstall. I can’t lose my data.

[Cazza12]

I actually did a reset. I didn’t lose any data. It fixed the problem but
it’s started again so I’m going to have to do another reset. I wish Fitbit
would sort it out

[robynfrance]

same here--very annoying to have to start over and delete years of data

[Laineykiv]

Anyone managed to fix this still not loading goals yet? I have deleted and re-loaded the app several times 😞

[LarS511]

Sorry to hear! Deleting and reinstalling the app worked for me.

[CaroleH88]

Hello Lizzy, I have this issue too on iPhone and iPad  ‘something went wrong, unable to load your goals’. I’ve tried everything uninstalling/reinstalling, rebooting. Nothing works. I have iPhone 13 and am on software version 18.5. 
Are you able to help please? thanks, Carole

[Jareuben]

I’m always afraid to delete an app just to reinstall it, but it worked! Thank you so much!

[CaroleH88]

No one from Fitbit got back to me on this, but I’ve resolved it myself. Despite deleting and reinstalling the app several times, initially nothing worked. I then discovered you need to go to settings, weight, and delete the old goal, before you can input a new one. You need to do this each time you want to alter the goal, you can’t just click on edit goal. 

[Nabsca]

Thank you, after months of trying I’ve finally been able to set a new goal!

[robynfrance]

Thanks for that. But I cannot access my goals--I get a message unable to
load goals. All ideas welcome.

[Andyfromsurrey]

Deleted app, restarted phone, reloaded app and still get the ‘can’t load goals’ message 

[Emma_Pickles]

I have not been able to update my weight goal for a few weeks, but I can amend other goals like steps and sleep? I have deleted and reinstalled the app several times and this hasn’t fixed it. Can you please investigate? I have iPhone 15 plus, and I’m on iOS 18.4.1 

thanks 

[Helen86]

Same thing here since yesterday, have deleted and reinstalled the app and still coming up unable to load goals