12-03-2017 14:09 - last edited on 08-20-2020 20:08 by MatthewFitbit
12-03-2017 14:09 - last edited on 08-20-2020 20:08 by MatthewFitbit
Hi. Like many others, I have had problems with the band breaking away from the device. I've tried two replacements from Fitbit without any luck.
Has anyone found a third-party replacement band that doesn't break? I'd love a recommendation.
Answered! Go to the Best Answer.
10-21-2019 07:33
10-21-2019 07:33
10-21-2019 07:53
10-21-2019 07:53
I was lucky, mine fell off in the house. We have a 24 month warranty in the uk, but as you say, the aggro of trying to get a replacement from Fitbit is a nightmare. They kept asking for more and more things every time I supplied the information and photos they asked for. I have bought a few cheap ones off Amazon, my daughter said they last longer.
11-18-2019 15:02
11-18-2019 15:02
The mesh bands that secure with a magnet aren't a perfect solution. The magnet weakens over time requiring you to adjust it every couple of hours. It sticks to the computer while typing, and the mesh catches on sleeves.
11-22-2019 17:45
11-22-2019 17:45
11-23-2019 03:55
11-23-2019 03:55
11-23-2019 12:09
11-23-2019 12:09
11-24-2019 17:49
11-24-2019 17:49
Fitbit won’t replace mine since it is not under warranty anymore yet they know there is an issue with the bands. They want me to purchase a new band.
11-24-2019 18:08
11-24-2019 18:08
11-24-2019 21:41
11-24-2019 21:41
11-25-2019 15:38
11-25-2019 15:38
12-21-2019 03:05
12-21-2019 03:05
Fitbit replaced my band without any problem. You should have a 2 year guarantee, they will ask you to email pictures including one that shows the Fitbit logo on the strap.
12-21-2019 08:59
12-21-2019 08:59
01-08-2020 07:41
01-08-2020 07:41
01-08-2020 08:00
01-08-2020 08:00
01-08-2020 10:07
01-08-2020 10:07
02-19-2020 12:14
02-19-2020 12:14
They told me it only had a 1 year guarantee, and won't replace it again, even though it is a design flaw they are well aware of.
02-19-2020 12:21
02-19-2020 12:21
The UK has a two year warranty, this is clearly stated in the guarantee. They did replace my strap after I jumped through countless hoops, but to be honest, I prefer the pack of three I got for a few pounds off Amazon.
02-19-2020 12:52
02-19-2020 12:52
02-19-2020 16:49
02-19-2020 16:49
02-19-2020 17:27