03-10-2016
10:22
- last edited on
08-20-2020
18:43
by
MatthewFitbit
03-10-2016
10:22
- last edited on
08-20-2020
18:43
by
MatthewFitbit
Alta comes with the ability to set up and receive call, text, and calendar notifications on iOS and Android.
This post will provide instructions on how to setup your alerts so that you can see who's texting you, the content of the messages, who's calling, and what your calendar has on deck for you. For a detailed overview of alerts for Alta, please see this help page.
You can view your notifications when they come in by using Quick View or by double-tapping the Alta where the band and tracker meet.
Notes:
Answered! Go to the Best Answer.
01-03-2017 11:41
01-03-2017 11:41
01-04-2017 16:05
01-04-2017 16:05
@MChick @stella75 @IamChappy1 I recommend giving the troubleshooting instructions in this help article a try. If you get stuck at any particular step in the process, please let me know where and any error messages that you receive along with sharing screenshots of what you see. Thank you in advance for giving it a try and providing any further information.
01-05-2017 06:45
01-05-2017 06:45
01-05-2017 09:20
01-05-2017 09:20
Hi everyone,
I never got a response to my post on this thread, so I posted in a new thread ("Alta not receiving notifications") and got these replies. I haven't had any trouble with my Alta since. I hope it helps someone, if you haven't tried this already. (Don't shoot the messenger ).
https://community.fitbit.com/t5/iOS-App/Alta-not-receiving-notifications/m-p/1684651#M49789
Pls let me know if the link doesn't work and I'll try screenshots.
01-10-2017 15:09
01-10-2017 15:09
@MChick Thanks for taking the time to reach out to our Support Team and confirming that you're currently in conversation with them. Keep me posted on the outcome.
@Robink1270 Thanks for confirming that you're no longer experiencing issues. Happy to hear everything is going well now.
01-10-2017 17:25
01-10-2017 17:25
01-10-2017 17:29
01-10-2017 17:29
01-10-2017 17:34
01-10-2017 17:39
01-10-2017 17:39
I was having the same problem where I was getting call notifications and calendar alerts but not text message notifications. Be sure in your notification settings that you have "allow notifications" andshow in lock screen" both green and active! Now it works perfectly for me!
01-17-2017 13:45
01-17-2017 13:45
I am not receving any texts on my fitbit alta. It does not vibrate and it does not show them . It had been working properly but i'm not sure if it has worked since the 101 update.
I have done a restart. I have put all the notifications on and still nothing. Can anyone please, please, walk me thru the steps. I am not technically inclined so I need step by step instructions please. Thank you.
01-17-2017 18:55
01-17-2017 18:55
I have done every solution in this thread and still notihng is working for me.
01-20-2017 16:19
01-20-2017 16:19
@mimamima68 @mintie Let's make sure that your permissions settings are correctly set as shown here.
01-20-2017 23:09 - edited 01-20-2017 23:12
01-20-2017 23:09 - edited 01-20-2017 23:12
Thanks. Those are android instructions. I'm on an iPhone 6S Plus. And have the latest update.
These are my notification setting in both locations (iOS and Fitbit app)
I am getting calendar and phone alerts just fine. But not (and never) text alerts.
I use the native iOS app for text.
01-21-2017 19:04
01-21-2017 19:04
Why do I have to enable my notifications every day? If I don't, then I don't receive them.
Thanks!
02-08-2017 11:14 - edited 02-08-2017 14:43
02-08-2017 11:14 - edited 02-08-2017 14:43
Please help! I have tried everything to get my Alta to receive text notifications, it used to, then just suddenly stopped. The vibrate function works for calls, calendar, reminders, just not texts. I have done everything imaginable and read through all the forum's ... any ideas? Fitbit customer 'support' have been no help at all, I just go round in email circles with them 😞 Getting a bit ticked off!
02-08-2017 11:42
02-08-2017 11:42
02-21-2017 09:01
02-21-2017 09:01
How do I get texts on my fit bit alta
02-21-2017 15:39
02-21-2017 15:39
@mintie Thank you for the clarification and screenshots. I recommend trying out all the troubleshooting suggestions in this iOS specific help article. Let me know if you get stuck at any particular step in the process and if you receive any error messages. Thanks in advance.
@littlepaws I recommend updating your app to the latest version, 2.42. Once you've successfully updated, turn the notifications off and go through the notifications setup process again.
@kellyhellcat @jenschiss Check out these troubleshooting suggestions for iOS users. Hoping to hear some good news from you soon!
@Lin-Lori You can find the full instructions for setting up notifications here. Hope this helps to clarify!
02-22-2017 12:50
02-22-2017 12:50
HI I have been having problems receiving text notification from my Alta. I'm using Huawei Mate 7, could you tell me how to turn on the text notification please? I have been on the notification page on Alta and I've selected contacts as my default messaging app. My Call notifications is working fine. Thanks
02-24-2017 06:14
02-24-2017 06:14
My Alta is connected to my Bluetooth. I have had notifications before but they are not working now and haven't for sometime. When I hit notifications on the Fitbit app, it only spins and "thinks" about it. I've tried numerous times and it will not do anything but "think" about it. Any help?