Fitbit Alta suddenly turning off

[G.Kristin]

Ever since I did the update  I've noticed my Alta all of a sudden shuts off with no warning. Every time the battery is on yellow but not dead. I get nothing on the screen and it stops syncing. I mainly use it for phone or text notifications so not having it working with no warning is a problem. I am able to restart it by plugging it in. But that option is not always available. It never did that before the update. Now I regret doing the update. 

Moderator edit: Updated title for clarity

[EKelly]

I've gone back and forth with the support team- where they continued to ask repetitive questions- until I finally got the "there's nothing we can do, etc." email and here's a 25% discount code to buy another product- they then sent the email containing the code to a different email address- not the one we've been communicating with non-stop for the last week. Email is no where to be found. A 25% discount seems a bit chintzy after being dealt a faulty product.

[GJBA]

That is their solution. Sell you NEW products instead of fixing the ones you
have and they can see they made an attempt. They want you to give up and
stop bothering them because there is NO for the ALTA. This product is not
longer made or sold!!!!







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[pda-jam]

My story is even funnier,

I got my Alta as a solution to the faulty Fitbit Charge, which was one of their best products except for the glue used to stick the non-replaceable band to the body. Here in Canada, every other Fitbit Charge is suffering from that issue.

They sent me the Alta as a replacement since Charge was not produced anymore.

Now I have a problem with my Alta, out of warranty, and no more solution for Alta is available.

Thanks Fitbit, but there doesn't seem to be any option that I choose 😞

[roddam]

My fitbit turns off most days even though I charge it every other day. The battery is only about 10percent used. Why?

[Padmagirison]

Fitbit is working ,(sitting)on this issue since a year yet to come up with
a credible explanation. Unfortunately for the customers are refusing to
give up,with the false notion of fitbit to come to their rescue

[Stevewinker]

Sounds about right don't think they are interested in faulty goods they sell they have your money so tough if the goods are rubbish

Moderator edit: personal info removed

[GJBA]

Maybe we should all exchange contact info and take it off line or should I
say out of the "Community? Maybe we can find a solution that FITBIT is not
willing to solve?







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[clareburgess]

@LiliyaFitbit why is this issue still going around and around? I've looked through the forums and this has been a problem for a couple of years. Surely FitBit can update the firmware to sort the issue rather than everyone throwing them away and having to buy new product - or is that the business plan to increase revenue? 

Really disappointed in Fitbit with this. 

I use mine for a competitive walking programme so the fact that it now switches itself off means I've los the money I invested into the programme. Thanks heaps for that FitBit!

[LiliyaFitbit]

Welcome to the Fitbit Community @jgraske , @roddam and @pda-jam. It's nice to see you around @GJBA , @Padmagirison , @Stevewinker , @EKelly and @clareburgess . I am sorry for the delayed response. 

@jgraske thank you for sharing that you're experiencing the same issue with your device which you had since the end of April 2019. Have you tried already to restart your device by following these steps: How do I restart my Fitbit device?

@roddam thank you for sharing that you charge your device every other day, but the device turns off most days. Please confirm if you're experiencing the same issue after restarting your device. 

@clareburgess , @GJBA , @Stevewinker , @Padmagirison , @pda-jam and @EKelly thank you for your feedback. I understand that this can be very frustrating. While we introduce new products and make changes to our product line, we continue support the Fitbit Alta. We do not expect manufacturing issues to affect our devices and every Fitbit device comes with a limited product warranty. Customer Support are doing their best to help Fitbit users according to the Fitbit Warranty. We're constantly working on improving our devices and user experiences and hope to keep you in the Fitbit family.

@Stevewinker I would like to confirm if you've received the email from Customer Support regarding your issue? 

I'll be around if you need further assistance.

[Lindajbeck]

My Alta is less than 2 months old and **ahem**s off often and really doesn’t do what it is set up to do.  I am disappointed because I wasn’t even sure I wanted a Fitbit but I now find myself frustrated trying to get it working all the time.  I have done all of the trouble shooting steps and think I probably should throw it in a drawer somewhere to save me the aggravation.  It’s be easier for me to wear a watch and count my own steps!

[Stevewinker]

Totally agree mines been on side in kitchen waste of money.

Moderator edit: personal info removed

[GJBA]

This is the same response that I have seen before. Do not expect a solution.
I have not had any communication nor solutions for over ONE YEAR and that is
because mine was out of warranty therefore I do not get any HELP





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[LiliyaFitbit]

Thank you for your replies @Lindajbeck , @Stevewinker and @GJBA. I am sorry for the delayed response. 

@Lindajbeck I am sorry to hear about your disappointment. Thank you for your troubleshooting efforts. Since the issue persists, I'll send your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

@GJBA and @Stevewinker thank you for your time and feedback. 

Feel free to reach out if you have any other questions.

[Padmagirison]

Hi everybodyGlad to post my Alta has screen display started functioning after it fell off my hand on the hard wooden floor from a height of about 3feet.some of you may try this,but don't blame me if the screen breaks due to fall,good luck to all those having issues with Alta

Sent from Yahoo Mail on Android

[Browneyedgirl13]

I have removed my device and added it several times. It comes back and then it does it again. I start noticing it again because I don’t get my notifications. How do I contact support?

[Browneyedgirl13]

Looking at this forum, there seems to be several of us experiencing this issue, and that’s only the people that take the time to get on here.

[Stevewinker]

I have ask the questions of how to solve the problem but they don't seem interested in helping just sending adverts about buying others don't think I'll bother as pensions don't allow for things to help with fitness to be paid for 😎

Moderator edit: personal info removed

[Padmagirison]

Mine started working all of a sudden when it fell off my wrist on a hard wooden floor

Sent from Yahoo Mail on Android

[LiliyaFitbit]

It's nice to see you around @Padmagirison @Stevewinker and @Browneyedgirl13. 

@Padmagirison thank you for sharing your experience and solution. I am glad to know the screen on your tracker is working now. 

@Browneyedgirl13 thank you for joining the conversation. I appreciate your efforts to resolve the issue. Upon checking with our Support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

@Stevewinker I appreciate your feedback. I've shared your post with our Support team and they've mentioned that you already have a case with them. They will be contacting you soon to continue assisting you with the issue you're experiencing, keep an eye on your inbox. I recommend checking your spam/junk folders so you don't miss the email. 

Feel free to reach out if you have any other questions.

[elliekat]

This may be a good idea.  I'm disgusted by the environmental impact of their throw-away devices after 2 years or less.  They clearly realize there is an issue and are not interested in solving it.  My poor Alta is now useless.  My children have been asking for fitness trackers and choosing a brand is becoming much easier now!