Samsung Galaxy S8/S8+ Compatibility

[Jordyboy132]

Just got the S8+ yesterday, but my Blaze no longer receives notifications from my device. I've reset the Blaze, removed it from my account, gone through setup, restarted the phone and Blaze, uninstalled the app, and every other troubleshooting recommendation on the forums. All permissions are granted. No luck. Everything else syncs. Is this just a compatibility issue? 

Moderator edit: title for clarity 

[fasatrix]

mate Samsung's rolls out the same firmware on all devices worldwide  so does fitbit. how comes I've been able to have my notification working ever since I actually managed to pair my device properly? the s8 is sophisticated gadget.. I had to make sure that the Samsung inbuilt security would approve the fitbit it was not enough to pair it with the phone. As soon as I did it, the "notification are running" message is permanently appearing on my device(slicing down from the top of the phone). as said people should just have the patience to understand and learn how their device works 

[Dragonfruit]

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@fasatrix wrote:

mate Samsung's rolls out the same firmware on all devices worldwide  so does fitbit. how comes I've been able to have my notification working ever since I actually managed to pair my device properly? the s8 is sophisticated gadget.. I had to make sure that the Samsung inbuilt security would approve the fitbit it was not enough to pair it with the phone. As soon as I did it, the "notification are running" message is permanently appearing on my device(slicing down from the top of the phone). as said people should just have the patience to understand and learn how their device works 

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No they don't the firmware differs by device and region.

So the past 22 pages of complaints from users not able to make sync/pair or make notifications work with the S8 are simply because they don't understand how the Blaze and S8 work?

You're dreaming..

For Fitbit to add a device to their compatibility list they need to test the device and then optimise the android app as necessary to make it work. Unfortunately for reasons unknown it just doesn't work for most devices out of the box. 

[fasatrix]

The firmware does not differ regionally but instead per device type (there are two different s8 around with two different chipset families )... Can you imagine a phone manufacturer supporting tens of builds (and regular updates and bug fixes) worldwide? How many engineers would they need(unsustainable business model in a highly competitive market)? The only exception is for locked device that are tested by the carrier directly and sometimes they actually build their own firmware (but not very often though, in that case they have an agreement with the manufacture)... but if you are so brave to buy a carrier locked device then you cannot complain if doesn't work properly with certain apps . I have worked for phone manufacturers and mobile operators all my life and I know exactly how a certification process for a new device works (some operators don't even allow the usage of given apps as they want to direct your spending towards certain accessories where they have higher markups, however this is no longer a popular behavior) 

 As I said at the beginning there may have been problems and some complains could have been genuine, but I am certain that the most recent ones are just people who don't know how to use and configure their s8 properly or couldn't be bothered to try again... 

Of course fitbit will have to test a device thoroughly before officially adding it to the compatibility list (there could be serious warranty and contract implication otherwise that can lead to class actions that can bankrupt a company very quickly if they are not careful), but with the amounts of devices worldwide that are coming out this unfortunately requires time and sometimes for unknown reasons it could not be a priority even for popular devices. As said in a different post I was initially very disappointed but then when someone posted that had notifications working I thought there must have been a more accurate reason than a simple uninstall and reinstall to make the Fitbit app working.. I found the problem being in the pairing and security process (add the blaze to the trusted devices) and then enable notifications.. Literally the blaze notifications started buzzing like champagne bubbles after a good shake 😉

[fasatrix]

that's very true but I guess with notifications always active there might be little that ca be improved?

[fasatrix]

I used to get 5 days too now a maximum  of 2 but not a big deal for me.. I charge it either in the morning or in the evening before going to sleep. you can always shut down notifications if you don't need them

[RobertoME]

Hi there @Tallen8212, thank you for keep me posted and I'm glad to hear you were able to fix the syncing issues by performing a restart. The Samsung Galaxy S8+ have all the hardware requirements to be supported devices but are currently our Android team still is testing it for compatibility and added the model to the list in the future.

You can find the setup workflow for a computer in the post I suggested, take a moment to review the information in case you need more information about how to sync with a computer.

I appreciate your understanding while we work to improve the Fitbit experience.

[Trina095]

I recently purchased the Samsung galaxy s8 plus. My blaze will not sync at all. I've spoken with a rep for over an hour. She claimed she troubleshooter every possible way before telling me the phone is not compatible. Wth? This has become very frustrating. Has anyone been able to get this worked out? Fitbit when will the phone become compatible, I use my watch and phone faithfully.

[Teja_do]

S8 and 8+ are now a compatible device!!!!  Yah!!!

[Dragonfruit]

Hi @Trina095

The Galaxy S8 and S8+ were added to the compatible device list in the past week.

The advice you received from Fitbit Support is incorrect. 

[V3NOM]

The problem I'm having with the Blaze now is that it some how interferes with my Bluetooth audio.

For instance -- with the fitbit app installed and Blaze registered to it, the audio in my bluetooth headphones, my car, and my bluetooth speaker becomes incredibly choppy (audio constantly cuts in & out) as well as the audio quality constantly sounding degraded (lots of static behind the music). 

When I either unpair the blaze from my account or just delete the app all together audio quality and bluetooth connectivity is restored perfectly. 

Not sure if Fitbit team can do anything about this, or if this is all on Samsung. Debating switching to a different watch at this point.

[Pinkieloo]

Just today, for the very first time I was able to effortlessly pair my Charge2 with my Samsung 8+ Woot Woot!! I uninstalled my fitbit app, restarted my phone, reinstalled the app and VOILA!!! I'm so excited. I'm receiving my text and phone call notifications! I'm one happy clam! Best of luck!!

[ghalayini]

Done all that - no notifications

[ghalayini]

So why aren't we all experiencing this???

[MzP]

Thank you ghalayini-- I finally got the notifications to come through. I have done everything the same as I did when I posted my message, but just today I had a software update for my S8+ and that may have done the trick. In addition, from my notifcations page in the Fitbit app I used the three little dots in the upper right corner to send myself a test notification 🙂 Happy days are here again. 

[Gus424]

Mine also randomly started getting notifications. Yeah!!! Now, only to have the s8 as as supported device in their list maybe this will help thge battery quality.??



Sent from my T-Mobile 4G LTE Device

[adampier]

My Blaze not pairing with my Samsung 8+. It keeps saying Blaze rejecting pairing. Please help...

Moderator edit: format

[V3NOM]

Notifications are still not working for me. 

T-Mobile S8+ on latest software.

Uninstalled/reinstalled Fitbit app, unpaired blaze/re-paired blaze and no luck.

Sent test notifications, and nothing.

[Gus424]

Had that also and finally gave up, then in 2-3 days notifications started to work cllear out of the blue. I even complained to fitbit and tech worked thru ALL possibilities and still no notifications. I have no idea how it works bit so far i get the notifications.

Battery life sucks though.... s8 is not a supported devices andvsucks battery dry in 1-2 days. Fitbit needs to fix this as well.

[Rich_Laue]

@adampier, normally i do not respond to people that YELL.

Use the app to set the tracker up, then the app will pair if it needs to.

Trying to pair like it was a speaker, will get a message of "Rejected"

Http://help.fitbit.com/?q=setup 

[smcnamara722]

I am having the same issue.  No getting notifications for my charge 2 and Samsung 8.  Not happy at all about this.  I tried uninstalling and reinstalling and that did not work