01-27-2021 11:20 - edited 02-01-2021 08:56
01-27-2021 11:20 - edited 02-01-2021 08:56
Update 2/1/2021: This issue was resolved with the release of android app version 3.37.1. We appreciate your reports and patience as we worked on a resolution.
Update 1/29/2021: We've released Android app version 3.37.1 to address syncing issues. Please update your device if you are experiencing issues syncing. Thanks again for your patience as we worked to resolve this issue.
Update 1/28/2021: We are still working on this issue and hope to have a fix real soon. We will update this thread as soon as we have more information. Thanks again for your reports and patience.
Our team is aware of a syncing issue on Andriod 3.37 and is currently working on a fix. Thank you very much for your reports and patience. Please stay tuned to this thread for updates.
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Answered! Go to the Best Answer.
01-29-2021 07:23
01-29-2021 07:23
01-29-2021 07:23
01-29-2021 07:23
Kate,
Now you should be posting how to get the update! I did it and now everything's working!
01-29-2021 07:27
01-29-2021 07:27
01-29-2021 07:27
01-29-2021 07:27
01-29-2021 07:28
01-29-2021 07:28
With Fitbit update 3.37.1 it works again on my Samsung Galaxy A6 for my Charge 4.
.. Wow 3.37.1 App also works/syncs on my Chromebook too.
Thanx
Ton
01-29-2021 07:29
01-29-2021 07:29
01-29-2021 07:31
01-29-2021 07:31
I've done that 3 times. Still not syncing. Fitbit ready to cancel and return. Waste of time with customer service.
01-29-2021 07:32
01-29-2021 07:32
01-29-2021 07:35
01-29-2021 07:35
Do you have any other device to test this, other phone iPad, Win 10 or Chromebook (for me it now even works with a Google Pixelbook with the Fitfit app) ?
01-29-2021 07:40
01-29-2021 07:40
App update fixed the problem. Hopefully it doesn't take them this long to pull their heads out of their a$$e$ everytime the software update is flawed.
01-29-2021 07:52
01-29-2021 07:52
It's not only android devices, but iphone as well.
01-29-2021 07:53
01-29-2021 07:53
I've uninstalled and reinstalled and still not working 😬😕
01-29-2021 07:53
01-29-2021 07:53
It synced once and is now back to saying not syncing
01-29-2021 07:54
01-29-2021 07:54
I agree, my last sync shows 21 Jan, and nothing I've tried is working.
01-29-2021 07:55
01-29-2021 07:55
On my phone the Google Store still has old one...not updated here in Ontario Canada!
01-29-2021 07:55
01-29-2021 07:55
01-29-2021 07:56
01-29-2021 07:56
Ugh...not updated here....Google store still has old one...no update yet here in Ontario Canada....why???
01-29-2021 07:57
01-29-2021 07:57
Try deleting the app and reinstalling once more its finally working
01-29-2021 07:57
01-29-2021 07:57
Why is it still old one in my Google Store? No update for Canada??
01-29-2021 08:00
01-29-2021 08:00