Syncing Issues on Android 3.37

[KateFitbit]

Update 2/1/2021: This issue was resolved with the release of android app version 3.37.1. We appreciate your reports and patience as we worked on a resolution.

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Update 1/29/2021: We've released Android app version 3.37.1 to address syncing issues. Please update your device if you are experiencing issues syncing. Thanks again for your patience as we worked to resolve this issue. 

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Update 1/28/2021: We are still working on this issue and hope to have a fix real soon. We will update this thread as soon as we have more information. Thanks again for your reports and patience. 

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Our team is aware of a syncing issue on Andriod 3.37 and is currently working on a fix. Thank you very much for your reports and patience. Please stay tuned to this thread for updates. 

[Thumper1983]

Thank you. 
Sent from Yahoo Mail on Android

[donrmaxwell]

Well. Well. Success! After several failed reinstalls of 3.37.1, phone reboots, and failed connections from the app I am working again. My Versa 3 ultimately became hosed to the point that there was no clock face and nothing showed under Settings. Even an attempt to connect from my iPad brought no joy. By restarting the Versa 3 holding my thumb and forefinger on both sides of the watch, the thing restarted. After that, the app successfully connected and things appear to be back to normal.

Whew! I don't want to go through that again. I suppose the after-event meetings at Fitbit over this epic fail are gonna be TENSE!

[Nisha68]

Thank

you for the updates. My Versa lite is working. Thanks again.

[Khickssix]

I updated on Google play, and I am receiving the message that my versa 2 is not ready to be paired. I  then logged out of the app and shut down my watch with no luck.  Please advise. 

[Doraking]

Thanks for the quick solution. I think everybody learnd from this. I definitly did, since after a day I exchanged my watch in the shop to a new one, because I thought it was a hardware problem. And the fitbit crew also should learn, that you have to communicate more effective, if you detect a problem.

I'm happy to have my Charge 4 back on my arm. 🙂

Have a nice day!

[Meggymoo38]

Yeah I've tried that still no good 🤬

Sent from Yahoo Mail on Android

[PSTO]

Updated the app on my Android phone and went through the setup process since I had done a factory reset on my Charge 4 trying to resolve the issue according to Fitbit's support page (before I saw this community post). Sync'ing is working now but I still can't get it working with my laptop. Not going to worry about that since it's now working again with my phone. I would like for Fitbit/Google to compensate me for the 2 hours of my life I'll never get back trying to get the "darn" thing working yesterday!

[Sooz]

Yay! It worked! I am now able to sync my tablet to my WiFi and Bluetooth again and my Versa 2 is back! Thanks for the quick turn around! 

[jollydawg]

Yep, I've deffo learned from this.

This was my first and last ever Fitbit 🙂

[Srsmith47]

I still cannot sync and sleep is not an option anymore. How do I get everything back?

[tyger4]

I cant my Versa to even show up in wifi or bluetooth...even after updating 3.37.1.

[Sooz]

Did you use their link to the app update that went out and hour ago? Go to
their post on this feed and click on the link.

[Greta1945]

After Uninstalling The app , reinstalling it, and rebooting my phone I was able to reconnect my Charge 4.

I am Glad I found this community . If I hadn't I would be in the process of returning my Fitbit. Thank you Kate For keeping us updated . I will definitely Continue to Be a part of this group .

[Sooz]

Did you click on the link that was posted on this feed by FitBit? Try it.

[CDH468]

The update did not work for me. My Versa Lite still won't sync. Help. All I get is Data Not cleared. Sync and try again.

[Antonypo]

Oh wow is me. After the elation of the update working, after a few hours it
has stopped syncing again !
Regards

[Greta1945]

If you've already tried this I'm sorry but uninstall fitbit app then reinstall. That's what I had to do. 

[Stefahknee]

I have a Versa 3, too. And the update didn't work for me so I Uninstalled the app but now it won't let me install it again. It keeps stopping between 50-60%. Either way, the update didn't work for Versa 3 apparently, which is one of the more expensive watches and a real bummer. 

[Sooz]

Ugh! This is so upsetting!

[Greta1945]

Uninstall Fitbit app , reinstall it and then restart your phone Before trying to sync your Fitbit. I hope this helps. This is what I had to do.