Syncing Issues on Android 3.37

[KateFitbit]

Update 2/1/2021: This issue was resolved with the release of android app version 3.37.1. We appreciate your reports and patience as we worked on a resolution.

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Update 1/29/2021: We've released Android app version 3.37.1 to address syncing issues. Please update your device if you are experiencing issues syncing. Thanks again for your patience as we worked to resolve this issue. 

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Update 1/28/2021: We are still working on this issue and hope to have a fix real soon. We will update this thread as soon as we have more information. Thanks again for your reports and patience. 

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Our team is aware of a syncing issue on Andriod 3.37 and is currently working on a fix. Thank you very much for your reports and patience. Please stay tuned to this thread for updates. 

[Greta1945]

Just be patient. Mine was stuck at 60% when it still took a couple minutes.

[Antonypo]

Yes 3.7.1 I give up. Life's too short

[SDG1982]

I was able to sync this morning! 

[maddpadd]

IT IS STILL MOT WORKING

[Bastgirl]

It so bad, I can't even sync back up to my phone so I can get all of this going!!! Very unhappy.

[AJF520]

Thanks @KateFitbit the link to the update worked as I was unable to access before.  The re-connection took ages and in fact I stopped it but it had connected.  I am not complaining.  Thanks.

[maddpadd]

STILL DOESN'T WORK

[Serenitylea]

Thank you! My fitbit has synced with my phone. 

[JenTweDee]

Is there a fix? Now my Fitbit isn't even keeping the correct time.

[tyger4]

I went to play store  my list of apps checked for updates as well as fitbit and  couldn't fin. Got out of play store then back in and fix was there.

After update is installed it helps to power off/on both device and phone especially if you can't get them to pair.

After 3.37.1 and restart my Versa3 is working...for now. 

[SunsetRunner]

Have uninstalled and reinstalled the app with the latest version multiple times this morning.  Have restarted Sense.  Have restarted phone.  Have turned Bluetooth off and on, sometimes waiting 10+ minutes in between.  Have done all this again and again in various orders to see if it matters.

Sense will not sync. 

Is this the only expected "fix"?  Meaning, if our devices still are not functional, we should return them?  Or are you still working on a real fix?

[Samantha.F]

@KateFitbit  I'm still having trouble and your live chat wasn't much help and they ended the chat. The only help I'm being offered is 35% off a new Fitbit from your store. 

[SunsetRunner]

@KateFitbit Have uninstalled and reinstalled the app with the latest version multiple times this morning.  Have restarted Sense.  Have restarted phone.  Have turned Bluetooth off and on, sometimes waiting 10+ minutes in between.  Have done all this again and again in various orders to see if it matters.

Sense will not sync. 

Is this the only expected "fix"?  Meaning, if our devices still are not functional, we should return them?  Or are you still working on a real fix?

[Sara0819]

So fitbit released another update to fix the android issue. But i just updated it and still wont sync. Wtf is happening. Can someone please freaking help

[maddpadd]

Exact same thing here.  Have uninstalled/reinstalled fit bit app.....turned on/off bluetooth.....restarted phone.....restarted Sense....all multiple times and nothing is working.

[La4Christ]

The latest update fixed a portion of my syncing problems.  Meaning I am able to sync my watch and phone again so it is no longer an expensive pedometer.  However, quite a few of the apps are no longer synching (weather, agenda, Starbucks, etc.)  This is really disappointing. I shelled out the money for the Versa 2 because I trusted the Fitbit name.  The disappointing part about all of this is that Fitbit states the update was to fix bugs and instead has created a lot of problems and it didn't even give us the new feature of google assistant.

To have this for less than a year and these issues is heart breaking and makes me want to sell it and purchase a Samsung smartwatch.  One thing is for certain.  This is my last Fitbit product.

[angussmith]

Thank you so much! Really appreciate how quickly the Android connection was repaired. Good work, Fitbit team!

[La4Christ]

Why would we want a discount on a new watch to just run in to the same issues?  Am I missing something?

[ChristopherB]

I thought I'd share what happened with my Ionic just for everyone's information. I've updated the app on my phone. I had unpaired my Ionic from my LG Stylo 4's Bluetooth settings during this mess, and it still won't pair afterward. However, I didn't delete the device in the Fitbit app, and to my surprise, after powering off both my phone and restarting my Ionic, it automatically synced. I still haven't installed the firmware upgrade yet. Hopefully, it continues to sync afterward.

[kennyr99]

Updated app 22 minutes ago restated phone (moto g6), still doesn't sync. Rebooted charge 4 still doesn't sync.