Syncing Issues on Android 3.37

[KateFitbit]

Update 2/1/2021: This issue was resolved with the release of android app version 3.37.1. We appreciate your reports and patience as we worked on a resolution.

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Update 1/29/2021: We've released Android app version 3.37.1 to address syncing issues. Please update your device if you are experiencing issues syncing. Thanks again for your patience as we worked to resolve this issue. 

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Update 1/28/2021: We are still working on this issue and hope to have a fix real soon. We will update this thread as soon as we have more information. Thanks again for your reports and patience. 

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Our team is aware of a syncing issue on Andriod 3.37 and is currently working on a fix. Thank you very much for your reports and patience. Please stay tuned to this thread for updates. 

[TJMum]

I have downloaded update, uninstalled and redownloaded.  Reset fitbit, turned off bluetooth, turned off phone, in fact tried everything I can think of and still cannot get my Charge 3 to pair with my Huawei P30lite - even though it has been working fine until last week!  It certainly does not appear that this update has fixed anything!

[Antonypo]

Did you try adding a device on the Fitbit ?
Don't out in the charger. This will fail but remove your device. Out on
charger then add a device again. Restart your phone.
Worked for me

[SunsetRunner]

It was on my Google Play website this morning.  I found that my charge 4 is working even better now,not sure why.

[Mjaii]

Agree! My versa lite will not sync to myfitnesspal and I have tried all of the above as well.

[SunsetRunner]

Been there done that. The app just keeps saying "Connecting" to my Sense
then times out and offers to try again. I wish they'd just roll us back to
an earlier version while they fix their screwup.

[Eibhlis]

29/01/2020

Dear Fitbit representative,

In December I acquired a Fitbit Versa 3 which I easily connected to my Samsung phone with access to full and all functions of the watch via the Fitbit app. Prior to this I used a Charge 3 with access to full and all functions of the watch via the Fitbit app.

I am writing to you because due to your recent changes to your app your watches are now faulty and do not do what they are supposed to do and as described at point of purchase.

I have contacted customer care and keep a screenshot of these conversations. I am seeking a full refund, as outlined by your advocate these changes were published to customers on 21st January only.

According to the Competition and Consumer Protection Commission’s goods purchased from a retailer should be:

• Of acceptable quality
• As described
• Fit for its purpose
• Corresponding to sample

Under consumer law, I am writing to you to seek a refund for the versa 3 (€229.99).

I would appreciate your response within 10 working days. If you wish to discuss this further, I am contactable by telephone/email connected to my Fitbit profile.

Yours sincerely,

Eibhlis Bray

Moderator Edit: word choice

[donnatopia58]

Do you know if there is a new one for Apple IPhone?

Sent from my iPhone

[Antonypo]

Search for 3.3 .1 version delete Fitbit 1st

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I'm just a user !

[Ryaker]

Eventually app updated and seems to be working again after soom more frigging around 

Poor communication and service

[Hal2k2]

Greta,

Yes I know but would you like to "hear the rest of the story"  however I am unable to but here is a suggestion you might want to keep the Garmin as a stand by perhaps I will friend you on the fitbit app and we can talk....

[PJarvis]

It's the old one on the play store here in Australia

[PJarvis]

What link?

[Tina-Manter]

Me too!

[PJarvis]

Yay. Everything is right with the world again. Fitbits update has worked
and my Sense has come b asck itsenses! Now to reinstall my Aria Air.

[Stefahknee]

OK. So. I apparently had to leave Google Play open, because it was downloading the app from 11AM-2PM. Then, once I got the app up and running again, it synced everything. THANK GOD. However, the update didn't work until I uninstalled the app and reinstalled it. I'm not sure why. So maybe try that for those that are still struggling. 

[MelissaVersaLit]

I updated my app for android and it's still not working properly. After a couple hours it stops syncing and unpairs itself from my phone. I keep having to set it up as a new device. It's very frustrating!!

[mrkriso]

Same here, ugh...

[MelissaVersaLit]

I hope someone listens and fixes it! 

[SunsetRunner]

Observations after half a day of being connected again: still syncs core features but not the rest (e.g., weather, calendar). Step count is super off for today. If tomorrow is the same, will be returning. Already researching Samsung options. I've wasted more time in the past several days than I would have thought possible on a little watch.

[mc9999]

I'm frustrated and fed up with Fitbit.  I reported sync issues to Fitbit after the update over a week ago and had multiple troubleshooting live chats and emails and the end result is they told me I had to send my Versa 2 back to be replaced.  It was clearly problems related to the app update and which according to this thread has been acknowledged - despite the large amount of users clearly experiencing issues as soon as they updated.  Looks like I did not need to send my Versa 2 away to be replaced and be stuck without a watch for what could end up being 2-3 weeks. 

What happened to the testing of this update that allowed so many people to be adversely affected?  Surely Fitbits testing processes are rigorous enough to pick up what has clearly been a major issue???