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Syncing issues after update

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‎08-20-2019 15:29 - last edited on ‎08-24-2019 09:11 by Fitbit Moderator

‎08-20-2019 15:29 - last edited on ‎08-24-2019 09:11 by Fitbit Moderator

I want to see how many of us are in this community. They can't lie to us all about this in a single thread of people still having this same issue.

 

At this point it's ridiculous. 

 

 

Moderator edit: updated subject for clarity.

Best Answer
639 REPLIES 639

‎09-13-2019 23:40

In response to ggpro

‎09-13-2019 23:40

They have sent me a new one so let's see what happens when it arrives

Sent from Yahoo Mail on Android
Best Answer

‎09-14-2019 22:23

In response to Jtoone

‎09-14-2019 22:23

So here's my update and the fix that worked for me.

 

Mine broke along with everyone else's with the Aug 15th update. I've been able to fix the sync, temporarily, by rebooting my Versa and my phone. That will usually allow it sync at least for an hour or three.

 

On Thursday I finally got some free time to try to fix it. 

1 - Make sure your fitbit is fully charged as this will take a bit and will most likely drain a considerable portion of the battery. 

2 - Remove the fitbit from your app/profile

3 - Remove the app from your phone/tablet, etc

4 - Force your phone to forget the device in your list of bluetooth devices.

5 - Factory reset your fitbit device.

6 - Reinstall the app, login etc.

7 - Setup the fitbit as a new device.

 

In my case this it looked almost like it re-loaded the firmware onto my versa, version # was the same.

 

I did this on Thursday and as of Saturday night I have not had any syncing issues since doing all of this. My best guess is that the app update broke something within the firmware of the device or maybe even did some type of incremental update to the firmware that corrupted it slightly. Factory reset appears to essentially put the fitbit into a low-level mode that the app uses to do a full load of the most recent firmware.

Best Answer

‎09-14-2019 22:46

In response to Paleck

‎09-14-2019 22:46

I did the same... it worked for a few days, and then... back to the
inital issue

As an alternative, I installed the Win10 app on my laptop. There the
sync is smooth
Best Answer

‎09-14-2019 23:01

In response to Paleck

‎09-14-2019 23:01

If you do this do you not lose all your data?

Get Outlook for Android
Best Answer
0 Votes

‎09-15-2019 07:07

In response to AndreaFitbit

‎09-15-2019 07:07

Hi, I appreciate the help but I just looked and my phone already has all of those options the way you described they should be, although I still have the sync issue. Just letting you know so the software people have good information.

Best Answer

‎09-15-2019 08:13

‎09-15-2019 08:13

I had the same problem and called customer support. 

1. Hold the button down on your Fitbit to restart it. 

2. Unpair any other devices from your phone

3. Check your app. If it's not already synched, refresh it and you should be good to go.

Best Answer
0 Votes

‎09-15-2019 09:33

In response to Jtoone

‎09-15-2019 09:33

Same here. I'm guessing it will be delivered next week. After 3 months of problems they're sending a new device. Of course, they offered me half off a new one. Would have been ok if I still had faith in their tech. I don't. 

Best Answer

‎09-15-2019 11:35

In response to Paleck

‎09-15-2019 11:35

Well I tried it (again), deleting everything, factory settings, reinstalling and finally it worked (for now).

Best Answer

‎09-15-2019 11:49

In response to Jeltjegrada

‎09-15-2019 11:49

Did you hold the button down on your Fitbit until it turned off?

Sent from Yahoo Mail on Android
Best Answer
0 Votes

‎09-15-2019 13:20

In response to Natro10

‎09-15-2019 13:20

Unpair any other device?

 

So we can't have our phone paired with anything else but the fitbit?

That's hardly convenient.

Best Answer

‎09-15-2019 13:26

In response to Sarinapixie

‎09-15-2019 13:26

Unpair all other devices to sync the Fitbit. I assume you can add any devices back on afterwards 

Sent from Yahoo Mail on Android
Best Answer

‎09-15-2019 13:40

In response to Natro10

‎09-15-2019 13:40

Hope so.

At least it's easy to try that. I dare not unpair my fitbit after the number of people who say they can't get it back.

Best Answer

‎09-15-2019 13:49

In response to Sarinapixie

‎09-15-2019 13:49

I had the exact same issues that everybody else on here has and it worked for me. 

Sent from Yahoo Mail on Android
Best Answer
0 Votes

‎09-15-2019 15:04

In response to Natro10

‎09-15-2019 15:04

Yeah, tried that, still not syncing correctly. It shows steps and calories, but not historically, and no cardio/exercise or sleep stats.
Best Answer

‎09-15-2019 16:29

In response to Katfan

‎09-15-2019 16:29

I am having the same problem! I had NO ISSUES until the new and "improved" version was foisted upon us. It is not accurate and takes forever to sync, even though I went into my settings and turned on all day sync. I am frustrated. This "improvement" is NOT!! I am not so happy with my device nor the app on my phone since the update. 🤨😠

Best Answer

‎09-15-2019 19:44

In response to Katfan

‎09-15-2019 19:44

I agree. very frustrated 

Best Answer

‎09-15-2019 19:46

‎09-15-2019 19:46

Sick of it

Best Answer

‎09-16-2019 12:01

In response to MemvR

‎09-16-2019 12:01

I couldnt agree more - ever since the "New" app and firmware upgrade my device has gone from being rock solid to not working very sporadically. I have spoken to support who were less than helpful and just said there was a known problem with Android 9 and the latest app and they would report it to the devs. Not much use to the customer - so I have Charge three that is basically now an ornament. I have tried all the suggestions - and it gets it working for an hour or two and then fails. They have really messed up therir app or the firmware - but it is now broken. How this bunch stay in business is quite beyond me.

Best Answer

‎09-16-2019 18:45

In response to Codfather

‎09-16-2019 18:45

Just found this thread. I was having problems with my Fitbit Charge 2 after a recent update. Syncing would work for a while, maybe a day, but then I would have to resync the tracker. After some trial and error, I found that by downgrading the app to v2.95, I can now have a rock solid connection to me Fitbit again! FYI, my wife's Charge 2 started the same thing a couple days ago, I reinstalled v2.95 on her phone and everything works now. 

Best Answer

‎09-16-2019 22:40

In response to SunsetRunner

‎09-16-2019 22:40

Just recieved my new one, let's see what happens with this one 

Sent from Yahoo Mail on Android
Best Answer