08-20-2019
15:29
- last edited on
08-24-2019
09:11
by
AndreaFitbit
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SunsetRunner
08-20-2019
15:29
- last edited on
08-24-2019
09:11
by
AndreaFitbit
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I want to see how many of us are in this community. They can't lie to us all about this in a single thread of people still having this same issue.
At this point it's ridiculous.
Moderator edit: updated subject for clarity.
Answered! Go to the Best Answer.
09-13-2019 23:40
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09-13-2019 23:40
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Sent from Yahoo Mail on Android
09-14-2019 22:23
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09-14-2019 22:23
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So here's my update and the fix that worked for me.
Mine broke along with everyone else's with the Aug 15th update. I've been able to fix the sync, temporarily, by rebooting my Versa and my phone. That will usually allow it sync at least for an hour or three.
On Thursday I finally got some free time to try to fix it.
1 - Make sure your fitbit is fully charged as this will take a bit and will most likely drain a considerable portion of the battery.
2 - Remove the fitbit from your app/profile
3 - Remove the app from your phone/tablet, etc
4 - Force your phone to forget the device in your list of bluetooth devices.
5 - Factory reset your fitbit device.
6 - Reinstall the app, login etc.
7 - Setup the fitbit as a new device.
In my case this it looked almost like it re-loaded the firmware onto my versa, version # was the same.
I did this on Thursday and as of Saturday night I have not had any syncing issues since doing all of this. My best guess is that the app update broke something within the firmware of the device or maybe even did some type of incremental update to the firmware that corrupted it slightly. Factory reset appears to essentially put the fitbit into a low-level mode that the app uses to do a full load of the most recent firmware.
09-14-2019 22:46
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09-14-2019 22:46
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inital issue
As an alternative, I installed the Win10 app on my laptop. There the
sync is smooth
09-14-2019 23:01
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09-14-2019 23:01
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Get Outlook for Android

09-15-2019 07:07
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SunsetRunner
09-15-2019 07:07
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Hi, I appreciate the help but I just looked and my phone already has all of those options the way you described they should be, although I still have the sync issue. Just letting you know so the software people have good information.
09-15-2019 08:13
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09-15-2019 08:13
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I had the same problem and called customer support.
1. Hold the button down on your Fitbit to restart it.
2. Unpair any other devices from your phone
3. Check your app. If it's not already synched, refresh it and you should be good to go.

09-15-2019 09:33
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SunsetRunner
09-15-2019 09:33
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Same here. I'm guessing it will be delivered next week. After 3 months of problems they're sending a new device. Of course, they offered me half off a new one. Would have been ok if I still had faith in their tech. I don't.
09-15-2019 11:35
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09-15-2019 11:35
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Well I tried it (again), deleting everything, factory settings, reinstalling and finally it worked (for now).
09-15-2019 11:49
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09-15-2019 11:49
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Sent from Yahoo Mail on Android

09-15-2019 13:20
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09-15-2019 13:20
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Unpair any other device?
So we can't have our phone paired with anything else but the fitbit?
That's hardly convenient.
09-15-2019 13:26
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09-15-2019 13:26
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Sent from Yahoo Mail on Android
09-15-2019 13:40
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09-15-2019 13:40
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Hope so.
At least it's easy to try that. I dare not unpair my fitbit after the number of people who say they can't get it back.
09-15-2019 13:49
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09-15-2019 13:49
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Sent from Yahoo Mail on Android

09-15-2019 15:04
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09-15-2019 15:04
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09-15-2019 16:29
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09-15-2019 16:29
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I am having the same problem! I had NO ISSUES until the new and "improved" version was foisted upon us. It is not accurate and takes forever to sync, even though I went into my settings and turned on all day sync. I am frustrated. This "improvement" is NOT!! I am not so happy with my device nor the app on my phone since the update. 🤨😠
09-15-2019 19:44
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09-15-2019 19:44
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I agree. very frustrated
09-15-2019 19:46
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09-15-2019 19:46
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Sick of it
09-16-2019 12:01
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09-16-2019 12:01
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I couldnt agree more - ever since the "New" app and firmware upgrade my device has gone from being rock solid to not working very sporadically. I have spoken to support who were less than helpful and just said there was a known problem with Android 9 and the latest app and they would report it to the devs. Not much use to the customer - so I have Charge three that is basically now an ornament. I have tried all the suggestions - and it gets it working for an hour or two and then fails. They have really messed up therir app or the firmware - but it is now broken. How this bunch stay in business is quite beyond me.
09-16-2019 18:45
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09-16-2019 18:45
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Just found this thread. I was having problems with my Fitbit Charge 2 after a recent update. Syncing would work for a while, maybe a day, but then I would have to resync the tracker. After some trial and error, I found that by downgrading the app to v2.95, I can now have a rock solid connection to me Fitbit again! FYI, my wife's Charge 2 started the same thing a couple days ago, I reinstalled v2.95 on her phone and everything works now.
09-16-2019 22:40
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09-16-2019 22:40
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Sent from Yahoo Mail on Android
