"Something went wrong" during Aria Air setup

[FHCSD]

There has been a consistent difficulty with setting up the Aria Air scale since Fitbit moved to Google. When attempting to pair the device, an error occurs.  

Moderator Edit: Clarified subject

[JasmineLukov]

So I just got this without looking at the reviews and I too have moved my account to Google. And if that is indeed what is causing this device to not pair and there is still no fix months later, then that is really disappointing. 

[JasmineLukov]

Update: I did what was suggested and created a non-Google Fitbit account and it synced so quickly. With zero problems. I knew I should have trusted my gut instinct to not transition it all over to Google.

[JeremyHeavy]

How did you do this? It doesn't appear that fitbit allows creation of new
accounts that aren't google?

[JasmineLukov]

So I found the signup link on the forum, I can’t find the exact one I used but this one also seems to work  https://www.fitbit.com/signup and I signed up on a computer. I think it should be fine on a phone too. Downloaded the Fitbit App on my iPad to see if it would work and sync and it did. And then I just deleted and reinstalled Fitbit app on my iPhone and logged in with that email address and did not move to a Google account when prompted by the app. Hope it works for you! Shame about all the data that I have over the years that obviously won’t be on the new account but I’d rather the not very cheap scale to sync so. 

[Joseph923]

It’s unfortunately going to be a temporary fix as google intends to make everyone eventually switch over. Who knows how long it will take for them to fix this issue. Hopefully before the mandatory switch. 

[Polroger]

This is how I’m referring to mine from now on!

[Js2222]

 But it’s Google that is the cause of the problem, not Fitbit. The aria air scale worked perfectly prior to the switching to Google login.

[SunsetRunner]

Fitbit hold the ultimate responsibility. It is their product that they chose
to move from in-house validation to Google. Obviously not enough testing had
been done before rolling this out. Who fixes this is another matter. Bear in
mind that Fitbit is a minnow in Comparison to Google, so unless their
agreement is water-tight they do not have leverage.

[Cavados]

Okay say Google is responsible, now what?

[IPWinsor]

Not like Fitbit had a say in the matter. Google acquired them. So Google
runs Fitbit now.

[SunsetRunner]

Didn't realise Google had bought out Fitbit. In which case it's 100%
Google's problem!

[IPWinsor]

https://www.techradar.com/opinion/fitbit-as-we-know-it-is-already-dead-thanks-to-google

[Claymoreka]

Any update on this?

[Js2222]

Don’t hold your breath. Google is pushing Google devices, so they don’t seem to care about their Fitbit product users.

[heathernb]

Hello - is there an update to this issue?  I just received an Aria Air as part of the State of Ohio employee wellness program, and I am having the same issue. When I try to pair the device, it says there is an error.  I see your "best answer" is from July of 2023.  Are there any updates?

[Js2222]

Unfortunately Fitbit has been very quiet since they posted in July that they were aware of the issue & the team was working on it.

i bought my aria air scale in December and it worked great until they had us change to login to Fitbit with our google account in July.

i called them up and filed a warranty claim since i bought a smart scale & it no longer operates as one. They asked for a photo of the sticker on the bottom of the scale & I sent it to them, but haven’t heard back.

[PerretPJ]

So 3 months now and still no fix for this issue??
I knew I shouldn’t have converted to Google log in. 

[Cavados]

Someone wanna make a google thread or something? I’m willing to move my
gripes there

[heathernb]

I may seem like I'm lasering in on what seems to be a minor problem, but I feel like the State of Ohio is being taken advantage of and I wanted to let someone know.  I have always participated in the Take Charge Live Well program through DAS as an employee.  Virgin Pulse features a special program on the TCLW website called Transform for Pre-Diabetes where they advertise that they will mail you a digital Fitbit Aria Air Scale in order to do weigh-ins that sync with your phone.  They even send out instructions to participants telling them to set up the phone and sync the scale in advance of beginning the program.   I noticed right away that my scale was not syncing with my iphone, as noticed by users on this thread.  Long story short, Virgin Pulse Transform technical support confirmed for me that they are aware the scales do not work (according to the Fitbit community support website, they have not worked since early spring 2023).  So the State of Ohio is paying for a program that is sending out scales, instructing employee participants to follow the instructions to get them to sync, knowing full well that they do not work.  I was instructed to send my weight in manually instead. I do not know who the vendor representative for Fitbit or Virgin Pulse, but I feel like they ought to adjust the program to provide correct instructions to participants, send an alternative device, and otherwise not hoodwink a public sector client.  

[SunsetRunner]

I just got the new Charge 6 and I was forced to move to a google account. I can’t use the workaround, although my wife can.