06-26-2018 14:17 - edited 11-02-2018 16:45
06-26-2018 14:17 - edited 11-02-2018 16:45
Update 6/27/2018: We are also aware that custom activities are not auto-populating. Our team is currently investigating. At this time, you can find new custom created activities under Recent in both the Fitbit.com dashboard and app.
I know many of you have been doing this already, thanks for working with us. I'll update this thread once I hear more.
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10-02-2018 11:08
10-02-2018 11:08
Hi everyone - I've merged several posts on the dashboard interface to this thread. Please let's keep this thread on topic. Thanks.
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10-02-2018 11:35
10-02-2018 11:35
@KateFitbit I noticed you have moved and merged posts with ref to food logging because it was about the display instead of the logging BUT have you got any update reference the actual issue that was reported on Last updated by you on 26th June it is now October please can you try and find some information to at least keep us hopeful
Regards
Wayne
10-23-2018 18:59
10-23-2018 18:59
Is this real? This bug has existed for at least 4 months and STILL no fix?? What the hell, Fitbit! The amount of money that myself and so many others have spent with you and such a simple, very annoying issue takes this long to get fixed??
I have stuck by you guys for so long but things like this make me regret ever buying a watch form you.
10-24-2018 00:43
10-24-2018 00:43
yes its for real and being ongoing since March - the only response is to add to favourites and log as you input a new food - which goes against the principle of a favourites list and does not allow anyone else to access data you have input even though it clearly states you can access when you search for a food upon entering the new product or filling out more details on the ones that are already in the system
I have just received an email asking me to upgrade to a charge 3 at cost still knowing that there is defective software they really are not grasping the fact that we will not buy more while these issues are outstanding - Last update was from @KateFitbit on this issue on the 26/06/2018 which I feel needs to be again sent through to the development/programming team for another update as the time is unreasonable and we should have more up to date information by now
11-02-2018 16:40
11-02-2018 16:40
Hey Everyone, I've been told that our team has isolated the cause and do hope to have a resolution on this soon. I realize it's been a good while and all of your feedback has been passed to our team. I'll update this thread when I hear further.
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11-17-2018 09:18
11-17-2018 09:18
@KateFitbit Hi all not sure if its just a start solution but the latest input (todays) have shown up in the search after I put in a new food the down side is there is over 30 entries that I have put in between March and Today that still do not show - will these be added as when I try to input again it still says that they already exist and will not let me enter the data if not can I provide a list to which they can remove items so I can re-enter then so I can whittle down my favourites list as most are not Favourites that are used on a regular basics but as a treat every once in a while (not sure about the activities as I only use the pre-programmed ones)
Regards
Wayne
11-20-2018 12:17
11-20-2018 12:17
Hi everyone - you should now see your custom food and exercise activities auto-populate when entering new custom food logs.
@ashwolve It does appear to not have added custom foods added during the past few months and I do not anticipate it will at this time. As a workaround, I would go into 'edit my foods' and delete the custom log and then set it up again, or set it up again with a variation on the name. Thank you for calling this out.
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11-22-2018 12:31
11-22-2018 12:31
This doesn't resolve part 1 of 2 issues I submitted in May. Are you working on the issue below and will it take 6 months to resolve too?
If I search for a food and select it, but then want to go back to the list of results, it now returns to the main screen rather than the search results. This is extremely obnoxious since there are so many options that come up that look similar initially until you see the results.
11-22-2018 21:19 - edited 11-22-2018 22:42
11-22-2018 21:19 - edited 11-22-2018 22:42
@Brookell Hi and welcome - am I to think that your original enquiry https://community.fitbit.com/t5/Fitbit-com-Dashboard/One-Food-Search-Not-Working-as-Before/m-p/27457... was supposed to be in either the Android or IOS section as the issues on this page I am led to believe are for the PC/Desktop versions of the program mainly (I understand that your issue was in 2 parts and this part only addressed the second part of your enquiry) and the search bar is on the same page as the list of consumed foods for that day - on the mobile app however it does take you back to the daily page and you have to go through tapping on the + to get back to your recent food list/search bar (not sure if this was intentional to allow confirmation that the food selected had been added to your daily menu before continuing, also I think the screen size may enable some restrictions that do not transfer between platforms) - I agree that it is a pain to keep repeating the processes to log a meal with separate ingredients all the time and might be an idea if Fitbit could incorporate a system where you can search for multiple items at a time and they show in red until saved and only then will the main food page be completed with the selected foods this may mean using a split page, once one item is selected with the search at the top and the selected at the bottom (again special awareness may make this suggestion un-workable but its an idea) - so could you clarify that it is the mobile app you are having this issue with to assist the moderators/tech team to look into this for you @KateFitbit would you be so kind as to add any further information as not sure if I have the right end of the stick so to speak and finally @Brookell your final suggestion if I understand correctly, is this what you are after? a vote and comment may entice the changes to be implemented https://community.fitbit.com/t5/Feature-Suggestions/Allow-users-to-create-and-modify-recipes-in-app-...
also @KateFitbit in response to your answer to my question you say you don't anticipate this time but does that mean that they are still looking into this as there will be 1000's of entries in limbo and saying that they are in the list but do not show and removing these from your favourites list does not solve the issue and inputting again will only increase the space taken but duplicate entries with exactly the same information in the entry so I would ask again is there any way that we the user can delete our own inputs completely the re-input again with the same information (time consuming for us but it would save a lot of confusing) or if we were to edit our own food it saves afresh back into the main server lists..i appreciate you may not be able to give a direct answer on this but could you look into it with tech please
Regards
Wayne
11-24-2018 17:32
11-24-2018 17:32
@Brookell it sounds like you are experiencing something different than the thread topic, almost like an app crash. As @ashwolve mentioned what type of device is this happening on (make/model).
@ashwolve I don't anticipate any further updates, so, unfortunately, the fix is not retroactive.
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11-24-2018 17:38
11-24-2018 17:38
11-24-2018 18:00
11-24-2018 18:00
11-24-2018 20:52
11-24-2018 20:52
@NY2TX Hi again M8 - if I have the correct information to stop receiving these messages at the top of the page on the right is an options button, click on that and about halfway down is an option to unsubscribe this should remove you from the mailing list (PC Version) not sure about mobile versions will look into it for you if need be
Regards
Wayne
11-24-2018 20:58
11-24-2018 20:58
@Brookell is the link in my last reply to you the correct one for your original enquiry, if so could you help out @KateFitbit by stating what type of phone/device you are using as they all use slightly different programmes due to different operating systems ( i.e. are you using a Fitbit One with a Samsung S6) this type of information would help greatly in being able to look into the second part of your enquiry as these have not been mentioned previously
Kind Regards
Wayne
11-25-2018 17:42 - edited 11-25-2018 17:42
11-25-2018 17:42 - edited 11-25-2018 17:42
@Brookell I do see that you originally reached out here in May, it looks like there may have been some confusion from the moderator. I apologize for the confusion. If you could let us know the make/model of the device you are using we can review this issue, to my knowledge this has not been reported previously.
Thank you @ashwolve for your assistance in this thread, I'm happy we were finally able to get it resolved. As this issue has been resolved, I'll be closing this for further responses.
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