Flex 2 light continuously flashing when charging

[fit_sa]

Flex 2 light continuously flashing when charging. Even I try to restart by pressing the button which charging 3 times it does not restart or vibrate. 

Checked for firmware update, and it shows there is no update to be done

[jjj.jane]

Same problem, constant flashing and won’t charge as of today.  What are my options if this is still within warranty?  

[RicardoFitbit]

Hello @jjj.jane it's nice to see you again participating here in the Community Forums, let me give you a hand with your Flex 2. My apologies for the delay in responding your post.

If your device isn't charging anymore, I recommend you to check our help article: Why isn't my Fitbit device's battery charging? and take in consideration the steps that are specified there. Such article also includes a restart process which can be really helpful for this situation. For any inquiry related to our warranty policies you can check them here. 

Keep me posted. 

[michael_i10]

I just found my old Flex 2 and started charging it for about 30 minutes. When I press the charger button it just rapidly flashes all of the lights once. Plus, my charger keeps on popping the Fitbit out of the charging slot. Any info on this?

[Mindyana]

Mine has been doing the same thing since I think Sat or Sun. All lights flash quickly simultaneously all white and one green. 

[LisaAnnSavard]

please I really need You to help me with the problem...I have been unable to go to the gym with our my Fitbit... Please help me with this ongoing problem... Please

[Kel8725]

I am not an engineer or expert.. im not sure why you are contacting me. 


Sent from Yahoo Mail for iPhone

[logangarcia]

My Fitbit Flex 2 has four white lights and a purple light when you click the reset button. It does not vibrate.

Hi! I got an email from customer support and a direct message back on Twitter but both have been unhelpful so far. My specific claims were that this is negligence in a faulty chain of distribution and there must be an implied warranty since so many people have faulty products. This is obviously a hardware issue on Fitbit's end that they are neglecting. It's absolutely outrageous that not everyone can't get a refund for this their malfunctioning Fitbit Flex 2's just because it was never a headline.

[RenataMinori]

My Fitbit flex 2 while flashing fast is showing 4 white and one pink.  Did you find out what the problem was?

[logangarcia]

Hi Renata,

I found no fix! I emailed Fitbit support and unfortunately, they only gave me a 25% discount (this was last week). I will be contacting them again when I have the time. Please contact Fitbit support as well. I will get back to this forum once I have a fix because I know this is one-hundred percent an issue on their end and not on the consumer's end.

[RenataMinori]

Thank you for replying. It was working fine 2 days ago, which was the last
time I charged it and wore it. So its definitely a Fitbit malfunction.

[penbar]

Mine is doing the same. I'm out of warranty so all they will offer is a discount on a new one. Nothing is vaguely as discrete as the Flex 2 so time to leave Fitbit maybe. I've tried everything the suggested but still have the flashing lights