Fitbit OS 4.1.2 Firmware Update (70.7.27)

[MattFitbit]

Hello Ionic family!

We’re excited to announce the release of Fitbit OS 4.1.2.

We started releasing this new update to customers. This is a progressive rollout which means everyone will receive it at different stages until it has been completely released to all users. We roll out releases in phases as a cautionary measure so that we can monitor performance closely and make adjustments if needed. 

*Firmware releases aren’t distributed based on region or location and can reach anyone no matter where you reside.

WHAT’S NEW AND FIXED

Read our help article for the latest updates.

HOW DO I UPDATE?

Find step-by-step instructions for updating Ionic here. 

If you run into any trouble updating Ionic, review these troubleshooting tips.

We appreciate your patience while we work to roll this out to everyone. Looking forward to hearing everyone's feedback in the comments below. 🤖

[grrrrrterrid]

My Ionic is dead too. So frustrated. 

[Mechanicaldoll]

yeah

I just bought a garmin and waiting for it to arrive.

i can prove and honest can say i have two of the early fitbits BOTH types had to be replace over three times and my fitbit FRIST icon died on the third month....brand new. . then this one they replace just became unusable after the update. i have kept every single of those broken fitbits and i will keep them around as a .......reminder.

so im just at a point where i will Not buy anything fitbit ever again.

[LisaH1968]

Mine stopped when the update reached about 90% and now it's dead. I only get the logo and I can't get it to restart.

[billycoolcat]

Hi, I feel your loss, happened to me too.  Let me/us know if you have any success.

Thanks.

[Ben1983]

my Ionic is 2 years and 19 days old, she's broken after yesterday's update. She does nothing more. Only the Fitbit logo appears on the screen.
Pressing the three keys does not help.
What now? I wish for a new watch or a way to get them to work for free

[l_milewski]

Fitbit Ionic went dead! Like so many others, tried everything that has been suggested and nothing. I had problems about 2 weeks ago, did a hard reset and thought everything was fine. The other day the screen went black and will not turn on. Had been sitting on the charger for days. I’ve had mine for about 1 1/2 years. 
I also had gotten 2 Versas as gifts for people and they did the same thing! And both of those were well under a year old. 
move invested in 3 Fitbits for them to only offer 25% on new ones?! Why, so we can go through the same issues down the road. VERY disappointed in Fitbit. 

[SilviaFitbit]

Hey everyone! Sorry for the delayed reply. 

Once again, I truly appreciate your feedback, we're always striving to improve our features and services offered. Our Support team offers options based in the Fitbit Warranty. 

In regards to the firmware update, you may want to check this article to learn more about what's changed in the latest Fitbit OS update? 

@anak341 @Gmshaw @Ben1983  I've shared your post with our Support team, they will continue assisting you through email. Due to recent events affecting our operations, we may need more than 7 business days to respond. 

@EileenMD @grrrrrterrid Welcome to the Community. Thanks for the details mentioned. I've shared your post with our Support team and they've mentioned you already have a case with them, please continue the communication through email. 

@LisaH1968 Thanks for getting in touch about this. Since you mentioned you get the Fitbit logo, please try to restart it. 

I'll be around if you have any additional questions. 

[Gunz1964]

Getting very frustrated. You broke my kit. I need a fix. Simple as that.

Do not insult me with 25% off new.

I'm sorry that this is happening during covid-19 but you chose update
timing. Sort it!

[CorChappy]

The official article simply says bug fixes and improvements.  That is useless and gives us no incentive to update, especially when it is bricking devices.  The page wasn't even updated to show this release number until two or three days after the update appeared in my app, which is why I hesitated at first not knowing what it contained.

Even out of warranty, there is no reason anyone should have to replace a device if it worked until the moment an official, compatible update was pushed to the device.  

With this many issues, we need an official response as to whether or not it is safe to update our Ionics.

[oldgit60]

This is not good enough!! I have a problem with the fact that you keep going on about the warranty, Fitbit has caused loads of devices to fail, this is unacceptable, I have had no response from my email to customer service but I know that Fitbit will just wash their hands of the problem, my device was working with no problems until the update, now I have no device because Fitbit killed it, is that my fault??? I think not, if Fitbit does updates then they should make sure that it doesn't kill them off, this is surely against the law, it seems that there will be a few people that will never buy Fitbit again after this, and I am definitely one of those people, very poor service 

Sent from Yahoo Mail on Android

[2020andBeyond]

I still have the quick access menu thing that covers my notifications when I swipe down from the top of the screen.  I want to add my voice that this should be an optional feature, because it's extremely difficult to use the notifications screen.  I was hoping this would be fixed, given that it's not a new thing and there are so many posts here on the forums about it, but it hasn't been.  I'm not asking for the feature to be removed completely, because I'm sure loads of people find it useful, but could we at least have the option to disable it?  Thank you!

[ben911]

My fitbit is dead now. black screen. Any plans to bring it back to life or do I just throw it/"buy a new one"?

[LisaH1968]

I can't restart it. It's stuck. Pressing the buttons does nothing. 

[ComputerGardian]

I have the same issue as all of you, but I don't think its the firmware that's causing it, or at least I don't think so in my situation, let me explain. 2 days ago I noticed that my watch started losing time yet again (footnote: I just had it replaced for the exact same thing just a 34 days ago under warranty). When I looked at my watch it was 6 mins off, and in the 34 days it wasn't 1 second off and I use to sync it with my phone 1x week, so it KEPT time perfect when not synced. So when I noticed this I decided to sync it with the fitbit app, no biggie, that's when I noticed that there was a firmware update, so stupid me I did it thinking it would fix the issue, nope made it worse (What are the odds?) WiFi doesn't connect, Bluetooth doesn't connect.

So to pause the story, with me it seems the problem started before the firmware installed, which then I figured I would downgrade the firmware, so I tried to go back to 27.70.7.14 but I couldn't find the App version that would allow it as the FitBit apps are tied to the firmware.

So I did something else, I went back to firmware 27.33.1.30 and then tried to upgrade that way to get to 27.70.7.14, but after 6 hours I believe that firmware has been deleted/removed from being able to update to. So now I am testing using the new firmware 27.70.7.27 and using the app from march (V3.18) and I am testing to see how this works, preliminary tests right now seems to be back to syncing like before (Not that it didn't give me problems but time kept and it did eventually sync). Later today I am going to test and see if it will keep time and sync as before while being worn, as I had to default back to my Blaze which since 2016 has never once failed on me..

[ComputerGardian]

One thing to add since I couldn't edit my post. When the watch started losing 6 mins the app updated twice since. My last version that I knew worked was V3.18 the last two in April are 3.19.1 & 3.19.2.

[gphionic]

After the update the battery on my Ionic doesn't last more than 12hrs. It was working perfectly before, no issues, now it's not.

Please advise, and reset the update. The watch is now unusable.

[Nickd1984]

My battery is now dying within 24 hours after this update. It's regularly cleaned and had no issues until this update. Will there be a fix?

[Carriehappyfeet]

Hi Silvia,

ive just bought a Garmin can’t be dealing with stress of trying to get my iconic back working.

6 years of Fitbit gone back to square 1 with Garmin 

I won’t be recommending a Fitbit to anyone after this

good bye

[DucceMicke]

Dear @Carriehappyfeet, having a long experience from many Garmin softwares, I really wish you a good luck with your new watch. I can assure you 100%, you need the good luck!

[Carriehappyfeet]

@DucceMicke  It can’t be any worse than what just happened to my iconic so I’ll take my chances.