help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit One not syncing

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-20-2019 08:51

‎08-20-2019 08:51

I've used all the troubleshooting tips and having to reboot every day.  This started last week.  What happened?

Best Answer
1 BEST ANSWER

Accepted Solutions

‎08-21-2019 12:22 - edited ‎08-21-2019 12:27

In response to ScottMelrose

‎08-21-2019 12:22 - edited ‎08-21-2019 12:27

hey @ScottMelrose ... amazing and thank you... that was quick and easy after 2 days of WT@$#*😫. hopefully the rest come across your advise and do the same. 👍👍👍

LoveMyFitBitOne

View best answer in original post

Best Answer
202 REPLIES 202

‎08-20-2019 09:36

‎08-20-2019 09:36

My fitbit stopped syncing a few days ago. I tried everything I could but nothing worked. I tried deleting and installing again without success.

Best Answer

‎08-20-2019 09:46

In response to Freshfred

‎08-20-2019 09:46

Today my One stopped syncing...

Best Answer

‎08-20-2019 10:32

In response to Carly712

‎08-20-2019 10:32

Same here,  nothing fixes it

Best Answer

‎08-20-2019 10:54

In response to Carly712

‎08-20-2019 10:54

My Fitbit stopped syncing about midnight last night.

Best Answer

‎08-20-2019 11:02

‎08-20-2019 11:02

I've tried all suggestions.  Fitbit works but impossible to sinc with my iPhone.  It just stopped syncing a few hours ago, nothing is working - may have to call customer service on this.

Best Answer

‎08-20-2019 11:13

‎08-20-2019 11:13

I am having exactly the same problem. My Fitbit is tracking but not syncing to my iPhone. It stopped at midnight last. It tracked right up until then. I tried manual syncing but to no avail. 

Best Answer

‎08-20-2019 11:22

‎08-20-2019 11:22

Same here. Does this possibly mean they are not going to support this unit on the app? Anyone possibly heard this?

Best Answer

‎08-20-2019 11:26

In response to grittsk

‎08-20-2019 11:26

People are saying it’s intentional to make us upgrade, I’m aggravated

Sent from my iPhone
Best Answer

‎08-20-2019 11:27

In response to Jrclap

‎08-20-2019 11:27

Not heard of this but very strange we are having same issue. I’ll call when I have time

Sent from my iPhone
Best Answer

‎08-20-2019 11:39

‎08-20-2019 11:39

My Fitbit One also stopped syncing with my iPhone 6 yesterday. The app is showing I have not synced for 19 hours and no steps today.

Best Answer
0 Votes

‎08-20-2019 11:53

In response to DEB08

‎08-20-2019 11:53

Just got off a “chat” with rep “Joice”. Nothing worked. She denies that there is any ongoing problem with the Fitbit One and “our products are designed as high quality. “ then she basically told me I was out of luck and it is not their problem


Sent from my iPhone
Best Answer

‎08-20-2019 11:57

In response to KasondraP

‎08-20-2019 11:57

Yep. Mine exactly. Just got off a chat with Joice and she could not help me. We tried everything. When I told her I was not the only one experiencing this problem and that there was a community thread going on about it right now, she basically told me I was wrong and there is no ongoing problem with Fitbit One. So, those of you out there whose Fitbit stopped syncing at midnight n last night, it is a figment of your imagination. She told me I was ‘good to go’ and ended the chat. Of course, I am still not synced up. Still reflecting zero steps for today.

Sent from my iPhone
Best Answer

‎08-20-2019 12:07

In response to grittsk

‎08-20-2019 12:07

Mine has stopped syncing today, yesterday it was working. I've been through the reset program & deleting, reinstalling app as they suggest, hopefully they'll get it sorted

Best Answer

‎08-20-2019 12:08 - edited ‎08-20-2019 14:57

In response to grittsk

‎08-20-2019 12:08 - edited ‎08-20-2019 14:57

Ditto problem Fitbit One not synching as of 8/20/2019. This AM when I went to sync my sleep activity on iPhone app, and I was greeted with a pop-up system message saying words to the effect that "FitBit wants to use bluetooth to connect your device to your phone even when the app is not running". I had never encountered this message before, but being in my usual morning rush just clicked OK.

No sync! Tried the usual everything but still no connection of my "DumbBit" to the phone app.

I'm still irked that the Withings scale won't talk to the App any longer, both companies are pointing fingers at each other, but I'm blaming FitBit for now - seems to fit a pattern.

Best Answer

‎08-20-2019 12:08

In response to Carly712

‎08-20-2019 12:08

Mine too! I have tried everything. 

Best Answer

‎08-20-2019 12:09

In response to grittsk

‎08-20-2019 12:09

FYI I have an android so not an iPhone issue. 

Best Answer

‎08-20-2019 12:11

‎08-20-2019 12:11

My fitbit one also stopped syncing this morning but still tracks steps.  Restarting usually fixes that but not this time!!  Almost 3 years old, never any problems till today.

 

 

Best Answer

‎08-20-2019 12:13

In response to grittsk

‎08-20-2019 12:13

Both mine and my husband’s Fitbit One stopped syncing to our iPhone 8+ about 5 hours ago today.  He called support but they were no help.  He removed & reinstalled app but that didn’t work.  Sorry but a little comforting to know others are having same problem.  Cannot help to suspect they are discontinuing support & want us to buy another Fitbit product.

Best Answer

‎08-20-2019 12:44

In response to MamaGCPA

‎08-20-2019 12:44

Well I am done with fitbit!  When my Blaze starting having serious issues (as was the case for many), and fitbit couldn't or wouldn't resolve), I started using my One as backup to my new Garmin Vivoactive 3 with GPS, steps, floors and heart rate. Fitbit will be out of business soon if they continue to treat customers this way.

Best Answer