Fitbit One not syncing

[Danitah52]

I've used all the troubleshooting tips and having to reboot every day.  This started last week.  What happened?

[C97016]

That just worked for me, too! THANKS! Mine hadn't synched since 8/12! I was online with chat support the other day for a LONG time and this was not a suggestion.  I was all ready to give up and have to buy a new ONE. (which may or may not be available). Best is when I synched, I have 9116 steps... almost to 10,000, my daily goal.

My Fitbit showed fully charged, but when I logged in it showed about 30%.

Not sure what was wrong, but at last it's fixed! 

Thanks hive mind!

[Cathy18]

I feel your pain. go to the MOMBO reply on page 4 of this thread and do it exactly, the first time I didn't unplug from the charger, the next time I did and it worked. good luck

[Jan12dev]

Thanks I've tried that aswell I've had it switched off all night so hope that works x



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[Jan12dev]

Thanks not much joy yet but I'm hopeful ..



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[Jan12dev]

Thanks ..



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[Jan12dev]

Thanks will try that xc



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[All0539]

I was having the same issue and I tried everything possible and nothing worked. Finally my One ran completely empty on battery and after I plugged it in and charged it it started synching. 

Maybe give that a try? Good luck

[zooooom]

Thanks for the tip. I ended up doing that, too, along with a bunch of other things and got mine going. I wasn’t sure what I did that made it work but I was happy. So maybe you’re on to something. Thanks again for passing on your experience.

[Jan12dev]

Might have to try that...did manage to sync just once it's looking like I'm having to switch it down each time I need to sync ..



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[Cathy18]

Mine stopped syncing today and then "magically " started up again today. Go figure.Sent from my Samsung Galaxy smartphone.

[PMcCurdy]

I’m beginning to wonder if they’re discontinuing support for the One since they’re not selling it anymore.

Sent from my iPad

[DiFenn]

I think I saw a reply that said this was affecting more than just the one. 

Sent from Yahoo Mail for iPhone

[Jan12dev]

Really hope they sort it soon ..



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[PoleWalkerIL]

I was wondering that also.  Seems if I want it to sync I have to put in the charger, turn off, then remove and turn on again. Used to be automatic the One would sync when I turned on my tablet.  Hoping Fitbit gets the One working for all again!

[Jan12dev]

I no it's not good hope they sort soon didn't have any problems with the old app ..



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[Cathy18]

Meeee 2Sent from my Samsung Galaxy smartphone.

[gonzo1347]

Great! But before attempting this, did you lose all of your stored info?

[Jan12dev]

No all previous stuff is still there jusy can't update ..



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[barbc1111]

No, I didn't lose any info.

[stefob]

Nope didn’t lose a thing

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Moderator edit: personal info removed