One Availability and Alternatives

[KateFitbit]

Though Fitbit One is a popular product, as we introduce new products, we occasionally make changes to our product line to keep you on track with the most up-to-date health and fitness tracking tools.

As a result, we no longer sell the One. We recommend considering the other discreet options we offer- Fitbit Zip, if you prefer a clip-based tracker or Fitbit Flex 2 if you prefer a slim, wrist-based tracker. Or, take our quiz on http://www.fitbit.com/compare to see which device meets your needs best.

Please note that we will continue to support the One and, if necessary, provide replacements for devices in warranty.

We do know there are many fans of the One who would like to discuss alternatives and have created this thread for discussion and merged a few posts together. Please keep in mind Community Guidelines when posting. 

At this time, feedback has been shared on the One status and there are no plans to bring this particular tracker back at this time, we will not be able to comment further. 

We apologize for any inconvenience and hope we can continue to provide you with Fitbit trackers you love and help you reach your goals.

[laurebabus]

Been reading posts about steps not being counted if there is no hand movement. Could someone clarify whether this is a problem with all wrist trackers or just some. I am coming from the Fitbit One and need to understand what to look for. Thanks! 

[chkufeldt]

In all the research I've done over the past several months ALL WRIST TRACKERS RELY ON ARM MOVEMENTS to count steps.  Even the instructions in the packages note Must Swing Arms.  I sincerely hope someone comes up with a better model OR GIVE US BACK THE ONE.  I WON'T WEAR ANYTHING ON MY WRIST.

[Mary438]

No idea. No way I'm wearing sonething on my wrist when the one dies.
They've lost me and thousands of others.

[maryclaire3]

---

@chkufeldt wrote:

In all the research I've done over the past several months ALL WRIST TRACKERS RELY ON ARM MOVEMENTS to count steps.  Even the instructions in the packages note Must Swing Arms.  I sincerely hope someone comes up with a better model OR GIVE US BACK THE ONE.  I WON'T WEAR ANYTHING ON MY WRIST.

---

Recently my One appeared to have died so I reluctantly purchased a Charge 2. I squeezed it into the One rubber holder, secured it with a rubber band and clipped it to my bra as usual. It did record my steps as well as stairs climbed and it didn't fall out. My One revived after I slammed  it on the table in frustration 😄 so I've only used the Charge twice. 

[JEH1]

Maryclaire3,
What a great story!!
JEH1

Sent from my iPhone

[Tovarich]

Might need to reset. My One is still recording and working fine.

[JEH1]

Hi Nadasy,

what a nice update!

how much was your One?

you never know, one day your other One might just show up.

JEH1

[JEH1]

Hello Wendy B,

Have they given any timeline for the software support ?

JEH1

[JohnnCon]

FWIW - The One continues to show steps, stair, etc. BUT somehow the One is
NOT synchimg to my iPhone or computer.

I'm wondering why, but don't have a clue.

--


John Concannon

Cell - 804.536.8985

LinkedIn: https://www.linkedin.com/in/johnconcannon

"I live to laugh, and I laugh to live." Milton Berle

[nadasy]

Hi,

I paid $167. Probably about $160, because I did get free shipping.  I keep thinking I'll stumble over a clump of sod and see it, but we've had so much rain here lately, and high winds, so it could may well be in the next county by now.

Dinah

[JEH1]

Hi Johnncon,
Did you try the chat help?
I had to reset mine 4times and then it worked.
But I quit updating since that was when I had issues.
I figure the updates are probably not for the One anyway
JEH1

[JohnnCon]

Needed to resynch with my iPhone after new app was pushed. Back in
business, but not happy with One being discontinued.

--


John Concannon

Cell - 804.536.8985

LinkedIn: https://www.linkedin.com/in/johnconcannon

"I live to laugh, and I laugh to live." Milton Berle

[JEH1]

Hi Nadasy,
Where are you?
JEH1

[JohnnCon]

Needed to resynch with my iPhone after new app was pushed. Back in
business, but not happy with One being discontinued.


--


John Concannon

Cell - 804.536.8985

LinkedIn: https://www.linkedin.com/in/johnconcannon

"I live to laugh, and I laugh to live." Milton Berle

[JohnnCon]

I'm in full agreement with you.

Needed to resynch with my iPhone after new app was pushed. Back in
business, but not happy with One being discontinued.

--


John Concannon

Cell - 804.536.8985

LinkedIn: https://www.linkedin.com/in/johnconcannon

"I live to laugh, and I laugh to live." Milton Berle

[nadasy]

Between Buffalo, NY and Rochester NY in Wonderful, Windy, Wyoming County, NY (Perry).  

[JEH1]

Hi Nadasy,
Looks gorgeous .Then I won’t look for your One in B.C.
JEH1

[bluepinecones]

Requires arm movement thus no steps counted pushing shopping  buggy, baby carriage etc. I have Charge 2 and Pne. The Charge is consistencely short on step count by more than 1000 steps daily

[Mary438]

I hope mine never dies! That is a funny fix though.

[bluepinecones]

Requires arm movement thus no steps counted pushing shopping  buggy, baby carriage etc. I have Charge 2 and One. The Charge is consistencely short on step count by more than 1000 steps daily