001 displayed on Charge 3

[KateFitbit]

Fitbit Update 1/18/2019: If you see the Fitbit logo and error 001 on your tracker, please see this link and restart your tracker. This should resolve the issue. If you are still stuck, please let us know. 

[VincePizzica]

OK. Thi sis not going away for me. I have restarted the Charge 3 for the 4th time. Sadly the time between a restart and recurrence of the 001 is getting shorter. This last restart was with the same day as the last few hours whilst the first one took a few days.

What can I do to stop this - I can’t keep using the tracker in this state of dysfunction.....

[James_Vierkant]

Vince,

Either replace it and chock the loss up to experience or try to get a functioning C3 replacement from customer service.  

[Ping10000]

Brutal statement but very true.  You sure can swing an axe.

[simonp67]

True statement considering how long this issue has been going on, for everyone not just me, and considering I am still waiting for Fitbit Support - very disappointing 

[Ping10000]

Guess the cue is getting longer.

God loves you

[Damatu75]

I just received my Charge 3 yesterday, got it set up, and lo and behold - the 001 error. I've just had a very helpful live chat with CS, and they're sending out a replacement, I suppose because I started getting the 001 error within an hour of getting it set up, and then when I'd restart the tracker, it wouldn't sync with my phone until I un-paired and re-did the setup procedure (which would then be followed an hour later by another 001 error screen, rinse and repeat). Perhaps mine is simply defective. Good thing I haven't passed along my Charge 2 yet!

Coming onto the forums, I have to say I'm very disappointed that this error has been going on for months and Fitbit still hasn't seen fit to tell customers exactly what the error indicates is wrong. Also worried given others' experiences that my new tracker won't work any better than the first one did. Perhaps the new firmware update will fix this, once it reaches everyone. 

I suppose it could also be a phone issue. I notice that my phone, the Galaxy Note 8, isn't listed among the supported devices (which is ridiculous - that phone is less than two years old and is a very popular model!), though somehow that hasn't been a problem for the app to run just fine and my Charge 2 to sync flawlessly. I also notice that my Samsung tablet, the Galaxy Tab S4, isn't listed on the supported devices list either- perhaps they mean the entire S-series is supported, because the Tab S would be, what, 5 years old now?!? I hope so.

The only other thing I can think of is that my Charge 2 is also set up on my devices. But you wouldn't think this would be an issue; as far as I'm aware, multiple different Fitbit devices are supposed to be simultaneously usable. (Though I did have difficulty for a long time getting the phone to switch off my Flex 2 during swimming versus Charge 2 the rest of the time...). 

I don't know that I really have a point with this, other than to say - Fitbit, please do better with this! Issues that render your devices almost unusable really should be a top priority; people should not be struggling for months to get a fix.

[Ping10000]

Perhaps another chat with CS would clarify as to weather you can have 2 similar devices connected at the same time. It may not be like having a scale along with the watch.

God loves you

[SunsetRunner]

With models after the Charge 2, it seems that Fitbit has decided that only one can be attached to an account, at a time.

[Damatu75]

Yes, I know that you can only have one of each device type attached to your account at a given time (so, only one Charge 2, but a Charge 2 and Flex 2 could both be used at once). 

If they have indeed changed it so that with the Charge 3 you can have one and only one device attached to your account at once...that's just obnoxious. I mean, it's not like you want to get rid of your old Fitbit as soon as you get your new one, given the high rate of bugs and technical issues that happen the first several months after a new release. Very annoying to have to uninstall and reinstall devices repeatedly in order to have a functioning device at all times. Not to mention the fact that it's nice to be able to test old devices before selling or passing them on to friends, without giving up collection of your own complete data.

I'm not talking about two similar devices here, I'm talking about two different models. It's always been the case that you can have only one of each device connected to your account.

This is one reason why it's so frustrating that Fitbit seems unwilling to tell us exactly what the 001 error code signifies. If we knew, we might be able to tell what possible explanations are more or less likely to be correct, and troubleshooting would be a lot simpler and less time-consuming. Like, if the 001 error indicates some sort of Bluetooth conflict issue...well, then, there you go! You can back-burner things like messing with the app. 🙂 

Moderator edit: merged reply

[SunsetRunner]

I was referring to different devices.  As far as I know any device, after a Charge 2, does a replace of any other device attached to the account.  That happened with my Ionic, Versa, etc.  They replace the other device attached to the account, the Charge 3 did the same.

[Damatu75]

That's definitely not my experience! I was able to add the Charge 3, and the Charge 2 was still visible on the account, and able to sync with the app. This is on both my phone and my iPad. Though I did remove the Charge 2 in a last-ditch effort to get the Charge 3 to function.

[SunsetRunner]

Correct a Charge 2 and earlier can have multiple devices, anything (in my experience) after that does a replace not an add.  i.e. If you have an Ionic on your account and attempt to add a Charge 3 it will replace it. 

[Damatu75]

Yes, I see what you're saying - I guess you mean if both devices are "after" the Charge 2, it replaces rather than adds. Because, again, when I added the Charge 3, it absolutely did not replace the Charge 2 that was already linked.

[Ping10000]

Fitbit does not attempt to glean info from the user.  Everything is under wraps.  Almost like a squirrel that stands still thinking they are not seen.  That said, I have wondered if vibration type activities while being worn have something to do with the defect.  Fitbit does not ask what activities the wearer partcipates in and duration.  Can you hear me Fitbit?

[JuanJoFitbit]

@Catie1224 Welcome to our Fitbit Community! I'm sorry for the late response. However, I'm happy to assist you with the "001" error message that your Charge 3 is displaying. By the way, thank you for troubleshooting this issue before contacting our forums. Since the issue persists, I'll send your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

@Ping10000 Thank you for your feedback. Your information has been forwarded since this helps us to keep improving.

@VincePizzica Thank you for participating in our Fitbit Community! Since your Charge 3 is still displaying the same error even after restarting it, I'd like you to try a "Long  Restart". To do so:

1. Connect the device to the charging cable. 
2. While the device is plugged into the charging cable, press and hold the button down for 15 seconds. 
3. The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration. 
4. The device turns off.
5. The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur. 
6. Remove the device from the charging cable. The device shuts down.
7. Important: Plug the device into the charging cable again. After this, check out if the issue gets fixed.

@simonp67 I was able to get in touch with our Support team and was told that they contacted you via email. Please reply to their email in order to follow up.

@Damatu75 @SunsetRunner I totally understand your frustrating and know how you feel. I appreciate your feedback since this helps us to keep improving. Please don't hesitate to get back if you have more questions and I'll be happy to assist.

I'll be around if you guy need further assistance!

[Damatu75]

It's nice to know that we're being heard, but it would be even nicer to have some transparency in terms of what this error message actually means. Like I've said already, if we had some idea, even just as basic as "device conflict" or something, that could help with troubleshooting. 

I don't know, I just find it odd. Fitbit *must* know what that error indicates. Of course, it's also mystifying why Fitbit won't be any more specific about the firmware update beyond "it has bug fixes and improvements." 🙂

[jeffg46]

I thought I passed this on already, but can't find it. Anyway, I have still not received any communication from anyone at Fitbit outside your response that a service ticket was started. Not sure what their normal timeline is, but it's been longer than I would have expected.

Is there any period of time I should wait before calling? Maybe the latest firmware update will prove to be meaningful, but thus far, and my Charge 3 has been updated, I haven't seen it.

Jeff

[Lindemann]

How can I restart my tracker?

[MarreFitbit]

Hi @Damatu75! We appreciate your feedback in regards to the error message displayed on Charge 3. This has not gone unnoticed and be sure that I will pass this along.

As soon as we have updates about this, rest assured we'll let you know. Please know that we provide feedback to our team based on community posts and we are always working on improving our devices and overall environment based on that feedback.

Hi @jeffg46! I've checked your support case and it seems that you haven't replied yet to the last email our Support Team sent to you. Can you please check your inbox and reply to them with the outcome after following the recommendations provided? I've sent you a PM letting you know your case number. 

Welcome to the Community Forums @Lindemann! To restart your Charge 3, see: How do I restart my Fitbit device? 

Let me know if you need further assistance. 

[wbial]

I have updated my Charge 3. After that it stoped displaying anything. 

When I try to reboot it, it vibrates but there in nothing on the display. 

Any idea?