001 displayed on Charge 3

[KateFitbit]

Fitbit Update 1/18/2019: If you see the Fitbit logo and error 001 on your tracker, please see this link and restart your tracker. This should resolve the issue. If you are still stuck, please let us know. 

[AlliBo]

I have done the restart that was suggested by the moderator when my Charge 3 displayed a 001. That was 2 days ago. It had failed in the middle of a good workout. This morning it did it again mid workout! I only purchased my my Fitbit 3 weeks ago and I am not impressed that I'm already having issues with it. It is unresonable to expect people to have their charger with them at all times. A real solution needs to be provided. Not happy with my $180 purchase at the moment!

[Ping10000]

Fitbit customer support is the answer, the only answer.  On third unit now since Christmas.  Has functioned without serious problems since receipt about 3-4 weeks ago.

[Julzrulz]

Mine doing it right now too

[DavideFitbit]

Thank you for all this information @AlliBo, and for confirming that you already tried the restart procedure. I sent your information to the Customer Support team for further assistance, and you should be getting a reply soon. Keep an eye on your inbox. 

Thank you for this information @Ping10000. 

@Julzrulz, it's good to see you around in the forums. I'm sorry to see you've been having the same problem with the 001 error code. Could you please confirm if you've tried any troubleshooting steps so far? More specifically if you already tried the restart procedure described here?   

I hope this helps, keep me posted. 

[jch85]

@Ping10000 do you think it's certain devices that are messed up then? Should I try to get mine replaced? My C3 worked okay for a couple weeks with periodic rebooting, but I just spend all morning trying to get it to sync and finally did after a couple hours... Feels like a huge time sink since I got it about a month ago.

[joelseph25]

Hello @KateFitbit, me again!

I'm sorry to come back but I've had enough of my Charge 3 now, I've had error 001 almost every day this week and it's been more than once a day. This is getting beyond a joke and I want something doing about it.

I've had my Fitbit replaced once already, the new one 001'd on me within hours of getting it. Having to reset the device constantly is a joke, most times it happens I don't have my charger with me so it makes having a step counter/health tracker almost pointless.

I'm sorry to say it Fitbit but I'm really disappointed with this device and I'm losing all faith in Fitbit after having the devices since the birth of Fitbit.

Do you want to tell me what's going on with this error? What it means? If it's going to get fixed and when?

Also, how do I go about making an official complaint or do I need to approach trading standards?

PS - This post isn't a reflection on the support staff in this forum, you guys have been a great face for Fitbit.

Regards
Joel



Sent from my Samsung Galaxy smartphone.

[James_Vierkant]

Jch85,

Now that I see the same problems across their product lines, it appears the base hardware is at fault.  If it was software, an update would have been sent by now.

[Seaag94]

Feeling the same thing. I restarted and the logo 001 went away but it’s not syncing and is Two hours off the time. 

Tried restarting again. Hasn’t synced since Friday. 

[ectevis]

First unit bought 1/16 - within 2 weeks got the 001 error called CS and had it replaced. 

Second replacement unit received 2/7 - last night about 130am I woke up and looked at my wrist and the 001 error was on the screen. Tried the 8 second and 16 second restart and now this unit isn’t working! 

Either I need another replacement, or a different Fitbit all together. I am not happy that 2 Fitbits broke within weeks of use. Too expensive to be so faulty.  I gave up my Apple Watch for this, this was my first Fitbit. Not a good experience.

I also emailed CS from my last email and haven’t gotten a response. So CS isn’t great either so far.

[Seaag94]

Yea, i called CS and went through all the troubleshooting. When we proved the issue was in the fitbit itself (not recognizable by my phone blue tooth or on the fitbit app), i to got transferred to a higher authority. A very rude CS manager, Astrid, asked me why i unpaired my fitbit from my bluetooth -"because your employee told me to during troubleshooting". I asked what the solution was. This is a known issue that fitbit is working on. Well, no thanks.

Thanks??
Donelle
IN??GOD WE TRUST

[Ping10000]

Software issue?  The faults have been random within random conditions.  The clock face thing in my opinion is perhaps a smoke screen invented to beg for time.  Time for what I don't know.  Why would Fitbit repeatedly send out faulty replacements?  Why would Fitbit not be up front with its supporters/customers?

[Nicky987]

Hi,

ive tried to reset my Fitbit after having the 001 error code but it’s not doing anything at all. Do you have anything else I can try? Thanks

[Ping10000]

Perhaps call Fitbit CS. Advise them do your problem. Advise them that you wish them to replace your defective product. I purchased a Charge 3 for Christmas. Within a short period of time it malfunctioned repeatedly after reset solutions were provided by Fitbit. Fitbit replaced the defective unit. This unit required a 2nd replacement and a third for ownership. This unit has lasted longer than the other two. Hopefully, three is the charm. Hopefully Fitbit has a handle on the Charge 3 problem.

God loves you

[NatvonBrat]

Hi Kate,

I've tried your restart a few times now, with no success. You indicate if this doesn't start please let us know - it hasn't worked - who do I let know to continue using my Charge 3?

[Ping10000]

Contact CS

God loves you

[Dsherrera49]

Mine wont sync either and the time is 8 hours off.

[Seaag94]

Hey all. I have a dedicated customer service person. Apparently, there is an iPhone app update. I updated my app and resolved my syncing issue.

Thanks and Regards
Donelle
In God We Trust

[Ping10000]

Call CS.

[Julzrulz]

I put it on charger and pressed the button, hold it and it worked

[DavideFitbit]

Hi everyone, sorry for the delayed response. 

@jch85, @Nicky987, @Dsherrera49, I've sent your information to the Customer Support team, since you've exhausted all troubleshooting options offered through the forums, but it seems that you already contacted them for further assistance or information.  Let me know if you received a reply from them. 

Hello @joelseph25, thank you for all your comments and feedback.  I wish I could provide you with a lot more information, but we haven't received any other updates for the moment regarding the 001 error message. I sent your information to Customer Support so they can provide you with further assistance and evaluate what's the best course of action, but it seems that you already got in touch with them. Keep us posted on the outcome. 

Thank you for this information @Seaag94, and sharing that you've already contacted the Customer Support team for further assistance. It is something that the team of developers is aware of, and they're working to find a solution as soon as possible. Thanks again for the feedback; all comments received from users are helpful to continue improving the quality. 

Welcome to the Community forums @NatvonBrat, thank you for confirming that you already tried the suggested troubleshooting options. I've sent your information to Customer Support for further assistance. Please keep an eye on your inbox. 

Excellent, thank you for this update @Julzrulz. 

Keep me posted.