Charge 2 screen has lines of dead pixels

[exbocks]

Hello my Charge 2 has been showing multiple lines of dead pixels across the screen. There is at least 7 rows of pixels which do not light up. Is there anyway to fix this? The fitbit is barely a year old 😞

Thanks

Moderator edit: updated subject for clarity

[mmkamani]

It is gone, believe me. Mine has 2 lines dead and then after 2 days, 4 lines deal, and after one day the screen is all dead. It is dead, move on to a better brand. Lots of people have the same issue and they do not care at all, because this is how they make money.

[Gael4s]

I just bought myself an Apple Watch. 2 Fit Bits both crapped out!

My Fitbit Charge 2 lost all of screen and would not hold a charge. This was my second Fit bit to expire just after the warranty so I decided to go for quality and spend the extra money and buy an Apple Watch.

Sent from my iPhone

Moderator edit: merged reply

[AlvaroFitbit]

@mmkamani @GPooh @Gael4s Welcome! It's nice to have you on board! Sorry to hear about your damaged Charge 2 screen. If you haven't then please try the restart procedure described in a previous post. If this didn't work then you will need to let our Support team know about the issue so they can assist.  @Gael4s and @GPooh  you will get an email from them. @mmkamani I noticed that you already have a case with them so I wanted to know if they were able to help you?

Keep me posted!

[Gael4s]

I have tried numerous times to reset, with no success. I’m just fed up with no support from Fitbit, so I’ve switched to 💥Apple.

Sent from my iPhone

[mmkamani]

Yeah I did couple of resets, which was not helpful, and the support informed they cannot support me because the warranty has been expired 2 months ago!!!, and they offered me a "generous" offer of 25% discount toward the next Fitbit watch, which is not fine at all. It sounds to me that this is the way that Fitbit is making profits.

[Ore]

Is this some built in obsolete to the device? I started seeing the lines through the screen 3 days ago, and today my device stopped syncing. I tried resetting it several times, uninstalling/reinstslling the app, restarted my phone, and nothing helps!!!

Of course it happened not long after the warranty expired...

[BenTek9s]

Received my charge 2 five days ago and a weird line of what looks like dead pixels showed up at the bottom of my display, today, similar to the thread you responded to. What are my options?

[mmkamani · Accepted solution]

Since you bought it recently  you can use the warranty and replace it hopefully!

[Gael4s]

Outside the warranty, again. Second Fitbit to fail just outside the warranty date. No interest in doing another!

Sent from my iPhone

[Gael4s]

Contact Fitbit. Yours is still under warranty.

Sent from my iPhone

[Marisharivas]

Hi! My screen is doing the same as people mentioned above. I have multiple lines of pixels no longer working on my screen. Is there something I can do to fix this? I’ve restarted it 3 times and nothing has changed, I even let it go completely dead and then restarted it another 3 different times & nothing has changed. Thank you!

[AlvaroFitbit]

@Marisharivas Welcome! Thanks for being part of our Community! Sorry to hear about your Charge 2 screen missing lines and pixels. Also thank you for restarting your tracker. Since the restart didn't work the next steps is letting our Support team know so they can further assist you. You will get an email from them.

Let me know how it goes!

[Ore]

You were supposed to send me the discount code several weeks ago when I
made this complaint, I got nothing from you

[Ore]

You were supposed to send me the discount code several weeks ago when I made this complaint,  I got nothing from you

[AlvaroFitbit]

@Ore sorry to hear that you didn't get a discount. Did you contact our Support team? I don't have access to such things as I am a moderator so you will need to contact them if you didn't get the discount as long as they offered it.

Keep me posted!

[Ore]

I did not contact them again, because I forgot all about it. To be honest,
Fitbit has proven to be a disappointment as far as product quality, so I
doubt I'll even use the code.

[AlvaroFitbit]

@Ore thank you for the clarification. If you are still interested then you could contact them again to request the code and explain them that you never got it in the first place. Still it is up to you if you wish to use it.

I'll be around!

[AKSowka]

Never did get fixed. In fact, after following the customer service representative's instructions on a reset, the whole thing quit functioning. I regret it, I'd rather have a few lines of dead pixels that tell me the time rather than a chunky worthless bracelet. No issues until the dead pixels, then in 2 days the whole device is non-functional after following technician instructions. But don't worry, they gave me a discount on another worthless device!!

[santoast]

Hi. I'm having the same issue with the lines. I've got three rows of pixels out in the upper third of my Charge 2's screen. At first it was just two and I thought it was an attempt at an artsy font.  I've tried resetting several times but no change. Any help would be appreciated.

[prbishop]

I don't feel this is a good enough solution. I recently received my Fitbit Charge 3 on 1/8/19 and noticed the dead pixels on 1/17/19. The device broke in less than two weeks of having it! I live-chatted with someone from support on 1/18/19 and followed all the steps, it did not fix the problem. The chat feature was nice and the representative was friendly and helpful. But I now need to return the device and be without it for possibly 2-3 weeks while they issue a replacement. The warranty on the replacement is even shorter than the original as it is only being honored to the original date of purchase, not the issue date of the replacement device. I am skeptical the problem will happen again as it seems to happen to many people and not just to this model fitbit. I would expect more than just a replacement device would be offered considering the inconvenience and having to go without the device for some time.