Charge 2 text notifications

[mis40l]

I have text and call notifications set up on my Charge 2 from my Galaxy note 3. I get notifications of calls but when i get a text message all it says is text message recieved. id like to know how i can view who it is from and part of the text message on my charge 2? i have text notifications enabled on my phone and it still isnt working. is my phone not compatible with my charge 2 to view text messages? im at a loss..HELPPP

[Steele02]

? Permissions.
Thank you.

Sent from my Samsung Galaxy smartphone.

[Rich_Laue]

Yes, the messaging app needs permission to send notifications to the phone.

The Fitbit app needs permission to read these notifications.

The Fitbit app needs permission to send the notifications to the tracker.

There is two links ito the help docs in my post above, one of the links gives detail instructions on setting up notifications. Simply choose your phone type. 

[Dearnne]

Don't get it


Sent from my Samsung GALAXY S5

[AlvaroFitbit]

Hello everyone. Sorry to hear that you aren't getting your notifications on your Charge 2. Please do check the links that @Rich_Laue has shared as they have helpful information that will definitely will help you get back on track. Check that you have a compatible mobile device. After this you can try going to your phone's bluetooth settings and remove all devices listed there. Restart your phone and restart your device. After this try syncing them. Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on.

Let me know how it goes!

[Vinnyortizz1616]

Hey no you can do it with any Android I have a simple cri ket Android phone you have to pair your Bluetooth sync it for messages and make sure all of your notification alerts are on under the Fitbit app. The only thing that sucks is everytime you recharge your Fitbit or turn off your Bluetooth or mess with it you have to pair it all over again you also have to make sure notification is turned on on the actual watch.

[Rich_Laue]

@Vinnyortizz1616 I'm not following you when you say that you have to pair the Bluetooth on the phone.

The Charge 2, like all fitbits, uses low energy Bluetooth and the user is unable to pair the Charge 3 to the phones Bluetooth, doing so well keep the Fitbit app from finding the tracker.

This pairing must be done by the app. On Android the app asks for permission to connect the tracker.

[laurie808]

Does this solution still work?

it used to on my charge 3 

I stopped using it for a while but this morning when I set it up with a new account i can’t use this solution anymore

thanks!

[GIJan]

I'm not sure what the solution is that you're referring to?Sent from my Samsung Galaxy smartphone.

[mollybazzy]

What I did to receive my messages again was google search Fitbit version 2.95 and reinstalled the old version. Its not a fix to the update but I am able to receive calls and my messages scroll under the senders name now.

[Crob50]

Hi MarreFitbit,

I'm currently having the same problem with my charge 2, I followed your instructions, however #4 says: Check the box for Fitbit Notification Service, I don't have that box on my notifications tab, am I missing something?

[Rich_Laue]

Hello @Crob50 the screen shot you have is of the web and the settings to receive notifications (friend requests, battery level, etc) from Fitbit to your phone or email. This is not for notifications to your Charge 2 which have to be setup through the Fitbit app on the phone. 

Let's open the Fitbit app, go to your tracker settings 

Tap the three dots in the top right. If it says enable notifications, then please do tap this. If it says disable I would also tap then tap to enable. If your asked for any permissions, please agree to them. 

[Crob50]

Thank you,

I realized my error shortly after I posted that 🙄

[Camarogirl2019]

I have all the settings correct on my Fitbit Charge 2 but still only get the sender's name only when I get a text. The test messages are not showing at all, only sender's name. How can I fix this? When I click on Help it says Fitbit.com failure to connect.

[Rich_Laue]

I would check permissions on your unknown phone @Camarogirl2019. Do messages show up on the phones lock screen the way you want them? 

[YEG]

Thank you! I didn’t know how to fix it. 

[Stef121]

I have changed the notifications about 10 times now today and the only option I see is for text but even the text doesn't work.  What am I doing wrong?

[Rich_Laue]

@Stef121 your notification screen on the app doesn't look like this?

 

[Stef121]

Look like what?

Sent from Yahoo Mail on Android

[Rich_Laue]

Doesn't your notification settings page on the Fitbit app look like the screenshot I posted above? 

[Stef121]

Yes.  And it still didn't work