Charge 3 Display - Dimmer Now??

[oweniverson]

Has the screen dimmed after an update or something? It used to be bad, now it's almost useless.

Normal is ok if I cup my hand over it.

Auto works, but is still really dim in bright light.

Dim is non-existent.

It didn't used to be like this. Been horrible for a few weeks.

[oweniverson]

Complain to Fitbit - they replaced my tracker (I had to keep my bands) and now it's fine, just like my other Fitbits have been.

[Rick1000]

Moderator must know this is a real issue - I would like to know if I buy a new Charge 3 is it corrected in the latest releases?

[annchar52]

just got my fit bit for Xmas. Was working great until I noticed earlier today it’s very dim . Tried the resetting like you said but didn’t work. Still dim.

[Gumi1991]

I had similar problem, couldn't see the time etc. when I was outside.  Fitbit sent me a new Charge 3. Worked well for a few months and then it also had the same problem.  I gave up and only depend on it when inside.  It's not like me to badmouth a company/product, but now I tell people not to buy Fitbit and and get a different brand if planning to use outside

[annchar52]

I finally figured it out thank you. Had to fix in app.

Sent from my iPad

[mhasman]

Same issue here. Display is dim, impossible to see the time at day time. And it is in bright mode, in dim mode it is completely black. 

I called to Support (30 min waiting to be connected), and they only offering me 25% discount to purchase another Charge 3. Device is about 2 month as warrant expired, a bit longer that a year for me - and the only solution I've got to spend another $100 for old model. Seems like FitBit Support does not care to offer me any other options, repair, replacement, etc. 

So bad. I'm long time loyal customer. I had Charge HR, then Charge 2, now Charge 3, but buying new device once a year is not an option.

Seems like there is a time for me to look around for another platform with devices staying longer alive - and with better support and customer service. 

[jeff_in_MI]

Tried this and didn't work. Appears to be a consistent problem with many users. 

[MMW50]

That was the first thing I tried and it didn’t work.  The only way I can see things half the time is by opening the app on my phone.  

I’ve had the original charge hr, the charge 2 and the charge 3 and had one problem or another with each. Doubt I’ll try the charge 4

[viviancrawford]

What did you do to increase the brightness of your Fitbit?

[jeff_in_MI]

I tried the restart and changing clock wall as suggested in earlier posts and no change - still can barely see it. I'll be looking for another device soon that is not a part of fitbit. 

[annchar52]

On the clock face swipe left until you see settings. You will see brightness there. Worked for me.

Sent from my iPad

[annchar52]

Go to clock face and swipe left .go to settings and you will see brightness. Go there.

Sent from my iPad

[annchar52]

Did you s

Sent from my iPadwipe left on clock face and go into settings? There you will see brightness. Go there and adjust.

[annchar52]

On clock face swipe left. You will see settings . Go there. Then to brightness and adjust.

Sent from my iPad

[viviancrawford]

Thank you!

Vivian

[jeff_in_MI]

Changing settings was the first thing I did, then restarted, changed clock wall, etc.... the Charge 3 is defective and Fitbit is fully aware of the problem but hasn't fixed it. I'm better than average with technology and frequently help family, co-workers, and friends with their phone/computer/app issues. This is definitely a faulty product problem! I was lucky, mine is still under warranty so they are sending a new one. I hope the new one is better as this one lasted about 6 months. 

[KenWL]

I have the same problem and the best answer given here did not help at all. After the rest the display is still dim. I can't see it all if outdoors and just barely when indoors. Looks like I'll be going back to a regular watch.

[annchar52]

Go to your clock face and swipe left. Go to settings .from there you will see brightness go there to adjust

Sent from my iPad

[MMW50]

Have done that several times now I can see it in a dark room. Still cant
see much in the light

[KenWL]

Thanks for the help, but it only works if I can see the clock face, which I can’t because it is too dim.

Ken